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Internet Browsers refusing to load certain websites.


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#1 TheKaptain

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Posted 24 January 2010 - 02:58 PM

For the best part of two weeks, I've been facing a problem that's quite frankly pushed me to my last nerve. I've tried three browsers, Firefox, I.E and Opera, all with the same end result. A small portion of websites will not load at all, and some will take frantic refreshing to access. The main ones that do not load are MSN, Bungie.net, BooHoo and Microsoft's own website. I've been to the Mozilla support forum and asked my question twice, with no responses. I've checked similar topics, and followed all sorts of fixes I can possibly think of, including two full scans, and one scan using the Vundo removal tool. I've tried clearing the cache, resetting this and that to default, upgrading and downgrading my browsers to no avail. I suspect the problem does not lie in my files, but something else, deeper in the computer.

I'm currently running on Vista Home Premium, with McAfee. Anyone who can help me get to the bottom of this will be providing me with invaluble help.

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#2 Animal

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Posted 24 January 2010 - 04:13 PM

Verify your HOSTS file is not corrupt. That would be my suggestion.

EDIT: Information relating to HOSTS files. http://www.bleepingcomputer.com/forums/t/123980/mvps-hosts-file-update/

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#3 TheKaptain

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Posted 24 January 2010 - 07:20 PM

I'm not confident enough in my abilities to be certain if I should make any changes to my HOSTS file, which is read as lmhosts.sam. But as far as I can tell I don't think it's corrupted. If needed I will paste it here.

#4 garmanma

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Posted 24 January 2010 - 07:52 PM

When a site fails to load, what does the page say that does load?
Mark
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why won't my laptop work?

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#5 TheKaptain

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Posted 24 January 2010 - 08:05 PM

"Problem Loading Page"

The connection to the server was reset while the page was loading

* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

#6 TheKaptain

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Posted 25 January 2010 - 03:43 PM

I've compiled a small list of websites that don't seem to load at all, including both the UK and US versions of MSN, Mozilla's addons, Microsoft, and it's support pages, Bungie.net, several online shopping websites, and Ebay. I said I was not confident enough with my skills to make changes to my HOSTS/LMHOSTS file, however, if someone could show, or tell me how to detect and solve a problem with that particular file, that'd be great. Excuse my double posting, but the situation is rather annoying when you and family wish to purchase things online.

#7 garmanma

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Posted 25 January 2010 - 07:06 PM

Go to Control Panel>Internet Options>Privacy tab
Make sure your cookies are set to medium
Is the time and date in the lower right-hand corner correct?
Mark
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#8 TheKaptain

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Posted 25 January 2010 - 08:01 PM

Cookies are set at medium. McAfee has also informed me it has removed QHosts -54 (trojan) from my computer. What does this mean? Will I need to fix the LMHOSTs file?

My problem still hasn't gone away mind you.

#9 garmanma

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Posted 26 January 2010 - 05:42 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#10 TheKaptain

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Posted 26 January 2010 - 06:18 PM

I cannot load the download page. It seems to be another problem page.

EDIT: A friend has graciously provided me with a demo for the program. Am installing and using now.

Edited by TheKaptain, 26 January 2010 - 08:25 PM.


#11 TheKaptain

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Posted 26 January 2010 - 08:39 PM

I have here, the log following my scan in itallics:

Malwarebytes' Anti-Malware 1.44
Database version: 3642
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

27/01/2010 01:38:41
mbam-log-2010-01-27 (01-38-41).txt

Scan type: Quick Scan
Objects scanned: 117585
Time elapsed: 11 minute(s), 45 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
C:\Users\Dom\AppData\Local\Temp\svchost.exe (Trojan.Dropper) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Dropper) -> Data: c:\users\dom\appdata\local\temp\svchost.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\SYSTEM32\Userinit.exe,C:\Users\Dom\AppData\Local\Temp\svchost.exe) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Dom\AppData\Local\Temp\svchost.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\autorun.inf (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\ntldr.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\readme.scr (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\System32\windows_7full.scr (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\readme.scr (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\svchost.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Windows\windows_7full.scr (Trojan.Dropper) -> Quarantined and deleted successfully.


#12 garmanma

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Posted 27 January 2010 - 07:31 PM

:flowers:
Update mbam and run a FULL scan
Please post the results

Then see if you can run this

:thumbsup:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 TheKaptain

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Posted 28 January 2010 - 09:46 AM

I cannot dowload Web CureIt. I recieve "Alert 550 Failed to change directory" as a popup message.

#14 garmanma

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Posted 28 January 2010 - 07:12 PM

I suggest that you submit a DDS / HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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