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#1 GailR

GailR

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Posted 24 January 2010 - 11:45 AM

Google search links are redirected to advertisement sites or I am redirected back to the blank google search page instead of the real website listed in the search results. I have tried a malware scan, which found a Trojan.Dropper and romoved it. We also have HijackThis logs if needed, along with files from the preparation guide posted here.I use this computer to work from home, but it IS a personal computer and IT refuses to help! Please help!!!!
Thanks!

DDS (Ver_09-12-01.01) - NTFSx86
Run by HP_Administrator at 9:27:33.65 on Sun 01/24/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.452 [GMT -7:00]

AV: The Shield Deluxe Antivirus *On-access scanning enabled* (Updated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}
AV: McAfee VirusScan Enterprise *On-access scanning disabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Common Files\The Shield Deluxe\The Shield Deluxe Update Service\livesrv.exe
C:\Program Files\The Shield Deluxe\The Shield Deluxe 2010\vsserv.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\The Shield Deluxe\The Shield Deluxe 2010\bdagent.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\The Shield Deluxe\The Shield Deluxe 2010\seccenter.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\Program Files\Java\jre1.5.0\bin\jucheck.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.msn.com
uInternet Connection Wizard,ShellNext = hxxp://www.symantec.com/techsupp/servlet/ProductMessages?module=5004&error=1003&language=English&product=Norton+Internet+Security&version=8.3
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: N/A: {0a94b116-4504-4e26-ab05-e61e474aa38b} - c:\program files\askpbar\srchastt\1.bin\A9SRCHAS.DLL
mURLSearchHooks: N/A: {0a94b116-4504-4e26-ab05-e61e474aa38b} - c:\program files\askpbar\srchastt\1.bin\A9SRCHAS.DLL
mURLSearchHooks: H - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {0A94B111-4504-4e26-AB05-E61E474AA38B} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\Scriptcl.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: The Shield Deluxe 2010 Toolbar: {381ffde8-2394-4f90-b10d-fc6124a40f8c} - c:\program files\the shield deluxe\the shield deluxe 2010\IEToolbar.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {F4D76F09-7896-458A-890F-E1F05C46069F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [EPSON Stylus CX4600 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /M "Stylus CX4600" /EF "HKCU"
uRun: [CyberDefender Early Detection Center] "c:\program files\cyberdefender\antispyware\cdas13.exe" /minimize
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [HPHUPD08] c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [EPSON Stylus CX4600 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600"
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [BitDefender Antiphishing Helper] "c:\program files\the shield deluxe\the shield deluxe 2010\IEShow.exe"
mRun: [BDAgent] "c:\program files\the shield deluxe\the shield deluxe 2010\bdagent.exe"
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aticat~1.lnk - c:\program files\ati technologies\ati.ace\Load.exe
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxp://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {B151B524-F451-4036-9663-B3944FA710DF} - hxxp://www.medquist.com/Portals/0/Remote%20Desktop/ENUclientPro.cab
DPF: {C3A57B60-C117-11D2-BD9B-00105A0A7E89} - hxxp://www.diskfaktory.com/create/01/SAXFile.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {D9E4E21E-60E0-11DA-91EB-00123F33E209} - hxxps://mq1webc2.speechmachines.org/Installer/DNInstaller2.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2009-12-30 104000]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2006-11-29 54872]
R3 BDFM;BDFM;c:\windows\system32\drivers\bdfm.sys [2009-9-17 152328]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2008-6-12 168776]
S2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2006-11-29 144960]
S3 Arrakis3;The Shield Deluxe Arrakis Server;c:\program files\common files\the shield deluxe\the shield deluxe arrakis server\bin\arrakis3.exe [2009-9-13 183880]
S3 iLokDrvr;iLok;c:\windows\system32\drivers\iLokDrvr.sys [2007-9-5 54256]
S3 MfeAVFK;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2008-6-12 79816]
S3 MfeBOPK;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2008-6-12 35272]
S3 MfeRKDK;McAfee Inc. MfeRKDK;c:\windows\system32\drivers\mferkdk.sys [2008-6-12 34248]

=============== Created Last 30 ================

2010-01-24 15:43:43 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-24 15:43:40 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-24 15:43:40 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-24 02:32:28 0 d-----w- c:\program files\Trend Micro
2010-01-18 03:48:49 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-01-17 18:43:50 0 d-----w- C:\QUARANTINE
2010-01-13 16:01:10 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2009-12-30 23:52:52 280 ----a-w- c:\windows\system32\epoPGPsdk.dll.sig
2009-12-30 23:52:52 1495552 ----a-w- c:\windows\system32\epoPGPsdk.dll
2009-12-30 23:52:52 0 d-----w- c:\program files\common files\Cisco Systems
2009-12-30 23:52:24 64360 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2009-12-30 23:51:47 0 d-----w- c:\program files\common files\McAfee
2009-12-30 23:50:01 736 ----a-w- C:\rb_config.js
2009-12-30 23:40:27 0 d-----w- c:\program files\CCleaner
2009-12-30 23:32:08 21504 ----a-w- c:\windows\system32\hidserv.dll
2009-12-30 23:32:08 21504 ----a-w- c:\windows\system32\dllcache\hidserv.dll
2009-12-30 23:31:19 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2009-12-30 23:31:19 12160 ----a-w- c:\windows\system32\dllcache\mouhid.sys
2009-12-29 23:12:02 54156 ---ha-w- c:\windows\QTFont.qfn
2009-12-29 23:12:02 1409 ----a-w- c:\windows\QTFont.for
2009-12-29 16:36:55 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2009-12-29 16:36:55 14592 ----a-w- c:\windows\system32\dllcache\kbdhid.sys

==================== Find3M ====================

2010-01-23 23:12:19 96512 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-01-23 23:12:19 96512 ----a-w- c:\windows\system32\dllcache\atapi.sys
2009-12-24 00:03:27 0 ----a-w- C:\pcwords2.dat
2009-12-24 00:03:27 0 ----a-w- C:\pcwords.dat
2009-12-21 13:19:18 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-05-10 12:05:11 32206 --sh--w- c:\program files\common files\Y1268OU.exe
2008-10-27 06:54:45 16384 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2008-09-01 22:51:33 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090120080902\index.dat

============= FINISH: 9:30:23.89 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
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  • Local time:08:20 PM

Posted 30 January 2010 - 01:13 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
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  • Gender:Male
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  • Local time:08:20 PM

Posted 04 February 2010 - 02:46 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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