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windows xp all internet browsers hang after certain amount of time


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#1 djo26

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Posted 24 January 2010 - 11:42 AM

hi everyone. I was given a friend's computer and have been trying to fix it all week, and have been unsuccessful. It's a Dell Inspiron 600m on Windows XP, Service Pack 3 with all the latest windows updates. It had AVG 8 free on it, then my friend installed Paretologic virus scanner on top of AVG 8. He also installed Malwarebytes. Then he gave it to me. I ran the virus scanner at security.symantec.com and that found nothing. I uninstalled the paretologic software. I tried to upgrade AVG free 8 to AVG free 9 and the install process froze, so I uninstalled both. (not sure if the uninstall for any of the virus software actually worked successfully, even though I did not get any errors.) I then installed the latest Kaspersky and it found Rootkit.Win32.TDSS.d so in my haste and not reading enough before running, I downloaded and ran ComboFix. It got to stage 32 and then froze. I eventually canceled it, reset the computer, and uninstalled it using combofix /uninstall. It looks like it did quarantine one file though, but I forget the name, it was a .sys file. I then ran a full scan with Kaspersky and that did not show any viruses. I also then ran a full scan of Malwarebytes and that found some cookies that I deleted. I thought I was in the clear, but the following issues still occur:

When I open any web browser, (IE, Firefox, and Chrome are installed on the machine) it will work fine for about a minute and then no browser can download anything and just waits when I click on any link or try to go to any page. If i restart the computer, the same thing happens. The network itself seems to work fine still as I can ping and use tracert to places like www.yahoo.com just fine. I uninstalled Chrome completey and uninstalled and re-installed Firefoxl. I have also run the command lines to reset the winsock and ip stack as found on other forums, all to no avail.

Since having this problem, I have also run super anti-spyware in safe mode and xdelbox, both of which have not seemed to find anything.

I'm not sure what to do next, but I'm all ears if anyone is willing to help.


any help is appreciated.
thanks, dan

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#2 Orange Blossom

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Posted 24 January 2010 - 02:40 PM

Hello,

You have a bad rootkit infection. Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 24 January 2010 - 09:36 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/290092/windows-xp-all-internet-browsers-hang-after-certain-amount-of-time/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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