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#1 Arlandria

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Posted 24 January 2010 - 09:54 AM

Good Morning all I am having trouble with a Toshiba l305D laptop. I recently followed instructions on how to remove Malware Defense and was successful in doing so. Since then I have been running internet explorer and every www address i type is turns into a google search where i have to click on a link that redirected to porn or other unsavory sites. Recently windows will start up but nothing much happens but a black screen and a cursor. When it does start up everything seems fine but desktop items are unavailable to click on...i get "symantec autoprotect is disabled" tho it still looks enabled.

Upon reseting the laptop a few times..I am able to get on the internet and goto sites like facebook or myspace but no sites like this one or anything else. Then windows freezes completely thus resulting in a hard reboot.

Any help would be great!
Thanks

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#2 Orange Blossom

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Posted 24 January 2010 - 02:52 PM

Hello,

You are still infected. Malware rarely comes alone. Since you have followed the removal guide for Malware Defense and you are still experiencing problems, please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you cannot produce the DDS logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Arlandria

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Posted 02 February 2010 - 09:38 AM

Hi I believe I have cleared my laptop from a virus maybe 8 days ago with Malware program. Recently I booted up and have been connected to my wireless but I cannot access the internet through internet explorer or mozilla firefox. I let internet explorer do the network diagnostic thing and it reboots but still with the same problems. Its something about winstock. But i have no idea what winstock is..

And I've seen this msg -A connectivity problem exists with an installed LSP

Any suggestions would be great.

Thanks

Edited by Arlandria, 02 February 2010 - 09:42 AM.


#4 Arlandria

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Posted 02 February 2010 - 09:46 AM

Hello I didn't see that anyone replied to my post. But someone did "remove" the virus from the laptop. But as I have it back now I just posted again about being able to connect to the internet via wireless but not being able to access any web pages via internet explorer. Do you have any suggestions.

Thank You

#5 Orange Blossom

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Posted 03 February 2010 - 04:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/292931/infected-with-something/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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