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can not uninstall malwarebytes so I can reinstall and run


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8 replies to this topic

#1 rene chney

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Posted 23 January 2010 - 09:50 PM

yesterday morning I was infected with "internet security 2010" and other trojans and redirects.

I downloaded malwarbytes, rkill.exe, then combofix, and finally hijackthis. It seem solved then rebooted suddenly and I lost my task bar, then after creating another profile I lost the use of IE6 (will not load any sites, stalls), then Firefox will shut down after just one search.

I have been able to get rkill.exe to run but it just stays at "Terminating known malware processes. please be patient. with the ever present blinking cursor.

my task bar is back but now my task manager will not open. error mess: task manager has been disabled by your administrator.

when I try to reload malwarebytes it only installs 75% then stalls. I can not cancell this and have to restart to get rid of it. when I try to uninstall malwarebytes it get this error: anti-malware\unins001.dat could not be opened. cannot unistall

I am screwed and tired and really need to get this done so I can go back to work and start a new business that I have thought of this past week.

please help.

Rene Chney

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#2 rene chney

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Posted 23 January 2010 - 09:53 PM

also at this point I can not shut down and have to manually turn off the computer to get it to reboot. sucks.

#3 garmanma

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Posted 23 January 2010 - 10:26 PM

Did you rename mbam?

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

Edited by garmanma, 24 January 2010 - 06:44 PM.

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why won't my laptop work?

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#4 rene chney

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Posted 23 January 2010 - 10:32 PM

too bad neither IE8 or Firefox will allow me to view and open these links. I am using my laptop to communicate with you. should I download it and emial it, renamed, to my infected desktop computers emial and try that?

the virus has disabled both my browsers.

#5 rene chney

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Posted 23 January 2010 - 10:54 PM

I did get it to load with typing in the URL in firefox, I renamed it to zztoy.exe and ran. It stalled 75% of the way through extracting files, I now have to manually shut off the computer to get it to go away. the cancel button and red x does not work.

any other options?

thanks for your quick reply, I was hopeful. Still am.

the task manager is still disabled.

#6 rene chney

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Posted 23 January 2010 - 11:18 PM

now I have the following: ACTIVE DESKTOP RECOVERY microsoft windows has experience an unexpected error. as a precaution, your active desktop has been turned off.

never have seen this before. yikes.

#7 rene chney

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Posted 24 January 2010 - 12:14 AM

spybot search and destroy does not work either.

#8 rene chney

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Posted 24 January 2010 - 10:34 AM

still no help

#9 garmanma

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Posted 24 January 2010 - 06:44 PM

Do you have a thumb drive or can your laptop burn CD's

First try rkill to get mbam to run
It might take several attempts

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again


If that doesn't work, all I can suggest is submitting a DDS / HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck

Edited by garmanma, 24 January 2010 - 06:46 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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