Posted 23 January 2010 - 05:27 PM
After cleaning viruses and malware from a Dell Inspiron 546 320GB HD, 3.25Ghz AMD RAM, still was getting an error message re: NT AUTHORITY/ I . . . . (can't remember the other word, started with an "I"), then a pop-up came up saying machine was going to shut down in 60 seconds . . . tried to get into Safe Mode, but it wouldn't go in . . . we went to MSconfig to set it (WRONG, WRONG,WRONG we found out!). Now we can't get out of Safe Mode. Can someone please help us?
Ray and Barb
1) Custom Pentium D, 2.7Ghz, 3.00GB RAM, WINXP Home Edition
2) Dell Inspiron 530, Intel Core 2-Quad 6600,2.40Ghz, 3.00GB RAM, Windows Vista
Hardware Router/Firewall, AVAST!Free, SUPERantiSpyware, MalwarebytesZappit, DSL