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code 5 access error on installing malwarebytes


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#1 pcusr

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Posted 23 January 2010 - 01:26 AM

each time i try to install malwarebytes, i get this error message;
Attached File  access_error_malwarebytes2009_12_05_095802.jpg   24.35KB   20 downloads

this appears to happen every time an old file that was associated with a previous installation of malwarebytes, needs to be exchanged for a new one the installer is trying to put in

if i keep ignoring the frequent error message, eventually there is this error message;
Attached File  is_persist_malwarebytes_install_assoc_w_code_5_access_denied.jpg   33.47KB   19 downloads

the access denied error is stopping me from doing other things as well. such as updating the firmware on my modem, or uninstalling drivers.

finally the malwarebytes icon turns up on the desktop along with the following error message;
Attached File  error_code_714_malwarebytes_install.jpg   31.92KB   16 downloads

and if, after rebooting the computer, i try to run the application, i get that same error message.

i have googled this and there was some advice to do with permissions and dependencies in the services, which didn't work, but i am willing to try it all again if someone thinks there is a possible solution

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

Edited by Animal, 23 January 2010 - 01:45 PM.


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#2 petewills

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Posted 23 January 2010 - 09:48 AM

Have a look in the Malwarebytes forums; you should find suggestions to deal with the problem:

http://www.malwarebytes.org/forums/

Or try the Malwarebytes helpdesk:

http://helpdesk.malwarebytes.org/

Just follow that link and create a login and one of the tech support staff will help you out,
if you get no answers here.

#3 pcusr

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Posted 24 January 2010 - 12:37 AM

i think that this post shouldn't have been moved because this problem isn't confined to attempted installations of malwarebytes (although perhaps i could have put more emphasis on that fact ). as the thorough reader would see, it also applies to the firmware of one modem and the drivers of another- and furthermore to drivermax- that's 3 other things i can think of immediately that are not related to AntiVirus, Firewall and Privacy Products and Protection Methods. in any case i'll go and check out the links you have given, pete, and if i manage to fix the problem from that direction, will report back here as well.

#4 quietman7

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Posted 24 January 2010 - 09:31 AM

If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. Go to Posted Image > All Programs > Malwarebytes' Anti-Malware folder or open Windows Explorer and navigate to its folder in Program Files.

If you do not find any information, please refer to:

Error 714: Error translating item. Please reinstall the application


To reinstall Malwarebytes' Anti-Malware if you're having issues or errors, please do the following?
  • First uninstall Malwarebytes' Anti-Malware using
    Add/Remove Programs in the Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, download and install the latest version of Malwarebytes' Anti-Malware (v1.44) from here.
You will need to reactivate the program using the license key you were sent. If you were using the free version, then just ignore that part.

If the error you are receiving is not in the list, please report it in the General Malwarebytes' Anti-Malware Forum so the research team can investigate.
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#5 pcusr

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Posted 25 January 2010 - 08:16 AM

thanks for your response quietman. your suggestions unfortunately haven't worked. i've run the clean-up utility (i've uninstalled in the past using revo uninstaller anyway which is pretty thorough), rebooted, downloaded the latest, disabled all the anti-malware, renamed the exe as they suggest on the malwarebytes site, all to no avail. the same code 5 error comes up.

i've also read all the Common Issues, Questions, and their Solutions, FAQs. there is nothing there like my problem.

so it's back to square one.

and should i post a copy of my problem to the fora that pertain to driver installations and uninstallations, and applications like drivermax that monitor them?

i am not convinced that my problem really is specific to malwarebytes...

#6 quietman7

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Posted 25 January 2010 - 09:05 AM

You can report this issue in the Malwarebytes Anti-Malware Support Forum or E-mail the Malwarebytes Support Help Desk so the development team can investigate the cause.
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