Posted 22 January 2010 - 08:48 PM
Family member came to visit and after they left google searches are all redirected and computer shuts down regularly saying there is a NTCOM something and would I like to report it. I searched for a bit and your forum has come up regarding malware. My husband tried malwarebytes, hijackthis, and spybot. We also have AVG and McAfee. I have since removed hijackthis and spybot. Malwarebytes will not run. Neither will AVG and McAfee.
Computer now shuts down all the time and freezes.
Any beginning steps I can take to solve this?