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Would like help with computer problem: search capability is messed up


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#1 qwaiqwai

qwaiqwai

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Posted 22 January 2010 - 08:48 PM

Family member came to visit and after they left google searches are all redirected and computer shuts down regularly saying there is a NTCOM something and would I like to report it. I searched for a bit and your forum has come up regarding malware. My husband tried malwarebytes, hijackthis, and spybot. We also have AVG and McAfee. I have since removed hijackthis and spybot. Malwarebytes will not run. Neither will AVG and McAfee.
Computer now shuts down all the time and freezes.
Any beginning steps I can take to solve this?
thanks

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