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I'm having trouble opening my malwarebytes file, and now I keep getting popups


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#1 slickshoesfan01

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Posted 22 January 2010 - 08:01 PM

I'm using windows xp and when I got on to use it today I tried to open up malwarebytes. The first time it worked and I did a scan. Once the scan was over I had 200 something viruses and when I tried to delete them, malwarebytes deleted most of them, but an error message popped up and said it could not delete all of the viruses so I assumed it quarantined the rest and since my computer seemed to be running fine for the moment, I let it go. Later I opened it again for another scan and after about an hour it closed itself. Since then I haven't been able to open Malwarebytes and my computer has gotten worse since then. Next time I tried to open it all I got was an hourglass for about a second and then nothing. At first it said something about a code 2 and now the computer just can't find the file. Also around the same time my malwarebytes stopped working, I started getting a lot of popups whenever I was on the internet even though I've had an active popup blocker till now. I fear this could be some sort of serious virus. Please someone help me out with this!!

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#2 garmanma

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Posted 22 January 2010 - 08:14 PM

You have a HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#3 slickshoesfan01

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Posted 22 January 2010 - 08:17 PM

alright thanks for the info I appreciate it

#4 Orange Blossom

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Posted 22 January 2010 - 08:43 PM

I edited in the information from your initial post above into your HiJack This topic.

Orange Blossom :thumbsup:
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#5 slickshoesfan01

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Posted 22 January 2010 - 09:03 PM

cool cool thanks again :thumbsup:




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