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Blue screen.


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9 replies to this topic

#1 syvril00

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Posted 22 January 2010 - 06:21 PM

I recently just came across the blue screen, and need to know the cause. I'm using Vista.

I've attached a .zip with the memory dump in it.

Any help would be appreciated.

Attached Files



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#2 Broni

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Posted 22 January 2010 - 07:05 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 syvril00

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Posted 22 January 2010 - 10:40 PM

==================================================
Dump File : Mini012210-03.dmp
Crash Time : 1/22/2010 8:45:00 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82055d45
Parameter 3 : 0x97fb0a34
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+44d45
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18082 (vistasp2_gdr.090803-2339)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini012210-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini012210-02.dmp
Crash Time : 1/22/2010 8:13:14 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xe925c600
Parameter 2 : 0x00000000
Parameter 3 : 0x99296d3d
Parameter 4 : 0x00000002
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9836d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18082 (vistasp2_gdr.090803-2339)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini012210-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini012210-01.dmp
Crash Time : 1/22/2010 3:42:51 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x00000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x820f98b3
Caused By Driver : hal.dll
Caused By Address : hal.dll+40b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini012210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

#4 Broni

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Posted 22 January 2010 - 10:47 PM

Three BSODs in one day, nothing before.
Any recent changes to the computer?

hal.dll error is rather nasty one, because it may be caused by countless culprits, but ntkrnlpa.exe plus type of errors (PAGE_FAULT_IN_NONPAGED_AREA, KERNEL_MODE_EXCEPTION_NOT_HANDLED), I'd check RAM first.

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#5 syvril00

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Posted 22 January 2010 - 11:06 PM

Does it need to be burned onto an RW, or will R do?

#6 Broni

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Posted 22 January 2010 - 11:11 PM

R will be better, but....
You didn't answer:

Any recent changes to the computer?

and...

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

Do you have only ONE RAM stick?

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#7 syvril00

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Posted 22 January 2010 - 11:23 PM

Only 1 RAM stick, and I just recently installed Microsoft Office.

#8 Broni

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Posted 22 January 2010 - 11:26 PM

OK. Try memtest then.
One more question....
Did the BSOD occurred, when you're doing something in particular?

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#9 syvril00

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Posted 23 January 2010 - 02:18 AM

I was actual away from my computer when it happened. There was nothing open.


The memtest came up with 6 passes and 0 errors.

#10 Broni

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Posted 23 January 2010 - 02:21 AM

I'd probably keep using the computer for couple more days and see what happens.
If you have more BSODs, we'll have more data to work with.

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