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Not sure whats wrong...


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#1 ddc0406

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Posted 22 January 2010 - 03:50 PM

Not sure what happened, but here are the problems I have. I had AOL and Firefox open and all of a sudden both closed and my computer shut down and then restarted.

Since then, I have not been able to log onto AOL.com (I can log on to AOL thru my desktop icon without a problem.

iTunes was gone. My daughter was able reinstalled itunes without a problem and all her music was back.

I cant sign into my credit card account. It is giving me a page that asks for all my personal info (didnt do it).

Everything else looks ok. I dont see any new programs installed.

I ran Malwarebytes and SAS (full scans) a couple of times and it didnt find anything. Any advice on what to do next?

I have XP home

Edited by ddc0406, 22 January 2010 - 03:54 PM.


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#2 quietman7

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Posted 23 January 2010 - 10:28 AM

Have you tried using System Restore or System Restore from a command prompt in Safe Mode to return to a previous state before the problems began?
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#3 ddc0406

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Posted 23 January 2010 - 03:00 PM

Because I have a serious shortage on disk space, system restore shut off so I had no prior dates to restore to.

I had my daughter delete some of her stuff so I have a couple of dates now from this week but nothing from last week.

I had a blue screen this morning, I shut down and restarted ran another Malwarebytes scan and found nothing. I did a restore to Monday but it didnt correct anything

My tower sounds like its always running.

Edited by ddc0406, 23 January 2010 - 03:02 PM.


#4 quietman7

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Posted 23 January 2010 - 03:28 PM

Please post the results of your last MBAM scan for review (even if nothing was found).

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
    • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
      -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Logs are saved to the following locations:
-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
-- If you cannot boot into safe mode or complete a scan, then perform your scan in normal mode.

-- If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.[/i]
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator) from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#5 ddc0406

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Posted 23 January 2010 - 04:01 PM

I already have ATF Cleaner. Do I still need to use TFC. Also should I turn off McAfee while I am doing all this?

#6 quietman7

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Posted 23 January 2010 - 04:45 PM

Yes you can use ATF Cleaner instead and yes turn over McAfee when doing the Kaspersky scan.
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#7 ddc0406

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Posted 24 January 2010 - 07:15 PM

Here are the results of the 3 scans...Nothing was found.

Malwarebytes


Malwarebytes' Anti-Malware 1.44
Database version: 3620
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

1/23/2010 12:25:22 PM
mbam-log-2010-01-23 (12-25-22).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 276581
Time elapsed: 2 hour(s), 12 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SuperAntiSpyware IN SAFE MODE

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/23/2010 at 09:18 PM

Application Version : 4.26.1006

Core Rules Database Version : 4510
Trace Rules Database Version: 2322

Scan type : Complete Scan
Total Scan Time : 05:47:16

Memory items scanned : 270
Memory threats detected : 0
Registry items scanned : 5465
Registry threats detected : 0
File items scanned : 120674
File threats detected : 22

Adware.Tracking Cookie
C:\Documents and Settings\HelpAssistant\Cookies\jaws@2o7[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@ad.yieldmanager[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@ads.bridgetrack[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@ads.monster[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@ads.pointroll[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@adserving[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@advertising[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@alexanderinteractive.112.2o7[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@apmebf[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@atdmt[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@atwola[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@bs.serving-sys[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@casalemedia[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@cb.adbureau[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@insightexpressai[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@interclick[1].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@linksynergy[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@pointroll[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@serving-sys[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@specificclick[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@tacoda[2].txt
C:\Documents and Settings\HelpAssistant\Cookies\jaws@tribalfusion[2].txt


Kaspersky


Sunday, January 24, 2010
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Sunday, January 24, 2010 19:04:56
Records in database: 3366026
Scan settings
scan using the following database extended
Scan archives yes
Scan e-mail databases yes
Scan area My Computer
C:\
D:\
E:\
Scan statistics
Objects scanned 128365
Threats found 0
Infected objects found 0
Suspicious objects found 0
Scan duration 03:45:20

No threats found. Scanned area is clean.
Selected area has been scanned.

#8 quietman7

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Posted 24 January 2010 - 07:38 PM

This issue will require further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#9 ddc0406

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Posted 24 January 2010 - 10:29 PM

ok, started a topic over there:

http://www.bleepingcomputer.com/forums/t/290108/cant-log-into-websites-compter-keeps-freezing/

Trying to run the root repeal but it keeps freezing my computer.

#10 quietman7

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Posted 24 January 2010 - 10:40 PM

Don't worry about RootRepeal if you could not get it to run.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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