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C:\Windows\system32\verclsid.exe The NTVDM CPU has encountered an illegal instruction.


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#1 LuLuMarie

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Posted 22 January 2010 - 02:06 PM

Several months back I started getting this error message any time I right click an icon on my desktop, go into anywhere within my control panel, pretty much anything I try to do. I can close the message and after several attempts I can usually get to where I wanna go.

A blank black box comes up then another smaller box with this message:

C:\Windows\system32\verclsid.exe
The NTVDM CPU has encountered an illegal instruction.
CS:11fb IP:0122 OP:ff ff 6e 6b 20 Choose ‘Close’ to terminate the application.
<Close> <Ignore>

Also at start up I get:

The NTVDM.EXE has stopped working and was closed.

I believe the two are connected.


This is my computer information

Gateway M-Series Laptop

Windows Vista Home Premium
Intel® Core™2 Duo CPU T5550 @ 1.83GHz
3.00 GB RAM
Mobile Intel ® 965 Express Chipset Family
32-bit Operating System

This problem started a good while back and I unfortunately do not remember if any new programs were added at the time.

I am not very computer literate and have been searching to find my own solution to this problem. If there is a possible easy fix I would appreciate any help I can get. But again I don't know my way around a computer to well but am willing to try.

Thank you.

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#2 Broni

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Posted 22 January 2010 - 02:24 PM

It looks like the first issue is caused by Windows security update 908531 (MS06-015), which installs a new program, Verclsid.exe
See, if any conditions, listed here: http://support.microsoft.com/kb/918165 apply to you.
If not, then there is a possible workaround.
Go to C:\Windows\system32 and rename verclsid.exe to verclsid.old
See, if it helps.

As for the other issue, let's see what happens after you fix the first issue.
ntvdm.exe is process, which allows to run 16-bit programs on 32-bit system, so I'm not sure, if it has any connection to verclsid.exe issue

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#3 LuLuMarie

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Posted 22 January 2010 - 08:43 PM

Thank you for your response.

I don't think the first one applies to me I am completely updated with Microsoft. And I've never used any HP Products on this computer. So I went to try your second suggestion.

I found the file but when I go to rename it I get a message that says:

1) You need to confirm

So I click "confirm"

2) Then it asks me to give Permission:

I select continue to give permission.


Then finally I get this:


You need permission to perform this action.
verclsid
Date created: 11/02/2006 2:48am
Size: 9.00 KB

<try again> <cancel>


I select try again several times and nothing changes.

I am the administrator for this computer.

Thank you.

#4 Broni

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Posted 22 January 2010 - 09:07 PM

You have to take full control of that file.
Right click on verclsid.exe, click "Properties", then "Security" tab.
Click on your name, click "Edit" button.
In next window, click on your name again.
In "Permissions for Administrators" box, checkmark "Full control" under "Allow" column.
OK your way out.

Edited by Broni, 22 January 2010 - 09:09 PM.

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#5 LuLuMarie

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Posted 23 January 2010 - 09:34 AM

Thank you again, but it wouldn't allow me to do that. I followed your steps but when I got to the point of choosing for full control, it wouldn't allow me to change it. It just stayed gray, didn't highlight the area so I could edit. Sorry I'm sure I'm not explaining that right, best I can do.

It doesn't matter so much now as the whole things has gone down on me. Windows won't start and I don't have a "Windows installation disc" I'll be taking it in today so hopefully they can fix it for me.

I do appreciate the time you took to try to help.

Thank you.
Lu

#6 Broni

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Posted 23 January 2010 - 12:03 PM

You're welcome :huh:

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#7 PJFCS

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Posted 28 April 2012 - 06:28 AM

The workaround worked for me. to change the name from verclsid.exe to verclsid.old run CMD. navigate to the the C:/windows/system32 folder and type "rename verclsid.exe verclsid.old"
No more problem




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