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Help w/IP block 69.64.155.13 by MBAM Pro


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2 replies to this topic

#1 MoxieMomma

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Posted 22 January 2010 - 07:29 AM

Hello:

I need assistance dealing with recent IP blocks by MBAM Pro 1.44.

For the past 2 weeks, McAfee had SEVERE issues with DAT file updates for consumers (very long story).
During that period, I installed MBAM Pro on my PC for added protection.
Multiple quick and deep scans were clean.
The first and ONLY indication of any issue was an alert yesterday that IP 69.64.155.13 had been successfully blocked 3 times.

I contacted MBAM Forum and they advised that I have my computer "completely checked" (whatever THAT meant?).

Overnight, I ran deep scans with all installed security apps (McAfee, Counterspy and MBAM). All were clean and there have been so subsequent attacks.

I was advised to install and run HJT and to contact you for assistance.

I read the long and (for me, with my limited computer knowledge) complex set of instructions.

FWIW, I am a VERY cautious and conservative computer user, have never experienced a malware infection on any system, and have never had to tackle something like this.

I didn't make it far through your instructions before a question arose, so please advise as to the following:

1) The HJT download site only lists Windows OS up to XP as compatible, so I don't know if I can install it on this Vista box (or on my W7 laptop)?
2) Should I install and run any other standalone AV/AM apps, such as SuperAntispyware, WinPatrol, SpywareBlaster or others?
3) Is all of this necessary, or am I just being overly paranoid and spooked, after 2 weeks of secuity h&ll with McAfee, the recent Aurora scare, etc, and this should be counted as just a close call?

I would sure appreciate whatever help anyone could provide, as this is rapidly becoming overly daunting for me.

Thanks,

MM

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#2 Blind Faith

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Posted 29 January 2010 - 10:25 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



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#3 schrauber

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Posted 03 February 2010 - 12:02 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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