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Can you please check if I removed my previous infection completely?


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5 replies to this topic

#1 germanguyuk

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Posted 22 January 2010 - 07:05 AM

Hi guys,

I had a virus infection and have managed to get my system back to work, without having to re-install the Windows 7 and all applications.

But I want to be on the safe side and would like to enlist you help in confirming that it's all ship-shape again.

Please let me know if you could assist.

Thanks very much.

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#2 quietman7

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Posted 22 January 2010 - 02:48 PM

What issues/symptoms of infection did you have?
What actions (security tools, scans) did you take to remove the infection?
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#3 germanguyuk

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Posted 23 January 2010 - 08:56 AM

Hi there and thanks for your reply.

I am running a laptop with 2GB memory, Win 7 Professional, and use Free AVG antivirus.
Plus I use Free KeyScrambler on both IE & Mozilla.

Well it started with an error on my behalf of allowing through a fake icon to get Internet Security onto my PC. Then, as the HD went crazy I realised that something wrong was going on and I disconnected my internet connection a few moments later. Sadly, too late. I had the Internet Security 2010 screen already on my desktop.

Apart from the annoying instance of Internet Security 2010 running and taking over the PC in speed and responsiveness, I also noticed that any links listed in google would re-direct to other sites rather than the one I wanted.

After that mishap, I follwed some of the advice I found in your forums, not how to change the system, but what tools to use to check for virus remnants.

I used the following software:

- MalWareBytes - found nothing
- Spybot - found some tracking cookies and a tojan
- SpywareBlaster - found a trojan
- SuperAntiSpyware - found nothing
- Dr Web Cureit - found nothing
- PLUS various online antivirus checkers - found nothing
- TempFileCleaner - just a run to clear out the junk

Since then I have installed Threatfire, PC Tools Firewall and also have Spybot running with Teatimer.

While it all looks ok on the surface, I just want to make sure that it is the same 'underneath', and would like to ask for your assistance in this if possible.

Thanks very much.

Wolf

#4 quietman7

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Posted 23 January 2010 - 09:06 AM

If none of the tools you have used thus far are finding any malicious files, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#5 germanguyuk

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Posted 23 January 2010 - 10:23 AM

Hi there,

I have now posted a revised request on the correct forum.

Thanks very much for your help.

Wolf

#6 quietman7

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Posted 23 January 2010 - 10:26 AM

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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