Posted 22 January 2010 - 12:43 AM
Hello, I am battling both viruses and trying to get enough information to delete these. All the help I have asked for has told to download programs such as Spyware Doctor, Malwarebytes, and such. BUT the virus will not let me run ANY of these or let me see the logs from GMER or OTL. Then, I cannot delete the file because it says I don't have the authority. I even stopped it from running in my process manager. Then, I am not able to do a system restore because the virus has blocked me from moving the dates. And no I cannot rename anything to get it to work either. I am at a total loss. Even when I delete the files such as smss.exe I reappears after I delete and reboot. Any help would be so welcome! Thank you!