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Start menu is gone, cannot run MBAM,DDS etc. Virus unkown


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3 replies to this topic

#1 grand666

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Posted 21 January 2010 - 02:53 PM

hey guys.
i followed the topic above before posting a question but i can't even run DDS. i am a computer tech and i have to fix this laptop, but i don't know what is the problem. something seriously is wrong.

the computer i am working on is a Dell Inspiron with Windows XP 2005 Media Center Edition SP2. the client brought it in and there is no task bar or start menu. when i move my mouse over the place where the task bar should be, it looks like i can drag it out but it does nothing. i have tried everything.

i can't run MBAM, just superantispyware(which finds nothing). here is a list of what i did so far.

-MBAM doesn't want to work, it gives me an error of some file that is not loades. the extension is something like .ocx or something.
-when i restart the pc i get an error saying "Notification .dll is not registered...". in the window it says wireless driver.
-i tried to restart explorer since the task manager is the only thing that works. restarting explorer doesn't even help.
-i went into safe mode, and the task bar is missing there too.
-i took the hard drive out and slaved it to a test station and did drive diagnostics on it and checked for malware, found some but when i re-installed the hard drive and booted up, the same stuff happened. nothing changed.
-every time i do something and windows can't let me do it, it makes a loud beep noise. all sounds are turned off in the windows sounds menu.
-i can't use the internet through it coz i am scared to connect it to our work network. all logs and stuff i have to manually transfer with my flash drive.the laptop IS NOT CONNECTED TO THE INTERNET.

rootrepeal is the only one that worked. i attached it like the topic says.

i really hope someone can help me. thanks in advance.

Attached Files

  • Attached File  ark.txt   14.53KB   5 downloads


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#2 Shannon2012

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Posted 27 January 2010 - 02:39 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Shannon

#3 grand666

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Posted 31 January 2010 - 11:39 PM

hello shannon2012

thanks for replying to me.

unfortunately we ordered the restore cd from Dell and i have to wipe and re-install the OS since they don't want me to spend too much time on the pc. time is money i guess. i would hve liked to figure out what was wrong with it though since i don't like a wipe and re-install.
again thanks so much for your reply and i will never think that you guys ignore us. i understand there are alot of people that need help and you guys are sooooo busy.. don't worry im not mad. :-)

thanks again, wiping the hdd is the quickest way of getting rid of it i guess. not my call. but hey, customers can get impatient. lol.

you guys can close this thread now.

thanks.
regards


#4 extremeboy

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Posted 01 February 2010 - 01:18 PM

Hello.

Since the problem appears to be resolved, this topic is now Closed.
If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.

This applies only to the original topic starter

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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