Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malware/Spyware/Trojan causing BSOD


  • This topic is locked This topic is locked
2 replies to this topic

#1 Chris Perosi

Chris Perosi

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:10 PM

Posted 21 January 2010 - 11:53 AM

Hi, I'm new here as my number of posts would indicate...

I've used this forum extensively to help solve many problems both for friends and at work, and I wish to first say thank you for all of the amazing information I've found here.

That being said, I have a unique problem here in that I am helping out a friend, however, I am located in the US and she is in the UK. I've tried to help her out via logging into her system from here and doing what I can, but the problem is I don't have enough time to really do any kind of scanning or fixing before she gets the BSOD.

I don't have the full text of the BSOD error she's getting, however, I know that one of error messages was a 0x000000000A.

I sent her here, but she is barely computer literate, let alone savvy enough to figure out much of anything on this site -- and much of the time her internet connection is being blocked by whatever is causing problems on her system...

That being said, I had her run the DDS program and the RootRepeal program, and I am attaching the logs. Please let me know what you see in there as I am not particularly familiar with either program.

Thank you in advance for any help you can provide.

Attached Files


Edited by Chris Perosi, 21 January 2010 - 11:55 AM.


BC AdBot (Login to Remove)

 


#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:03:10 AM

Posted 27 January 2010 - 02:04 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:03:10 AM

Posted 01 February 2010 - 12:31 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users