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Had Internet Security 2010, now search redirect and system shutdown


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#1 beckyf

beckyf

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Posted 21 January 2010 - 09:21 AM

Hello...Last weekend the Internet Security 2010 thing popped up on me. My intuition told me it was fake, so I didn't click on any of it. I ran Spybot Search And Destroy, and Avira AntiVir Personal-Free, and Malwarebytes, and cleared the things that showed up.

Here are a few things that were picked up: Trojan SPM/LX, Trojan-Spy.HTML.Visafraud.a, TR/Crypt.XPACK.Gen, Worm.Win32.Netsky.

I also did a system restore to the day before, and things seemed okay until a few days later, when I noticed that I'd get redirected to porn or other strange sites whenever I clicked on a Google search result.

I also started getting a warning that the system was shutting down because of DCom Service Process Launcher initiated by NT Authority/System.

Yesterday I ran Spybot and Avira, and Malwarebytes a couple more times. Here are a few of the things that popped up this time:
TR/Dldr.FraudLoad
TR/Spy.ZBot
TR/Drop.Softomat
TR/Fakealert
TR/Trash.Gen
(I think there were a couple of other things, but I didn't write them down.)

This morning I purchased Spyware Doctor With AntiVirus, and ran it. It found a ton of low level things such as tracking cookies; something called "Application.GameVance", and Adware.Websearch_Toolbar.

I removed everything checked by Spyware Doctor, but search is still being redirected, and the DCom Service Process Launcher thing is still happening. (If I catch it in time, I can do the "shutdown -a" thing, which seems to be working at the moment.)

My system shutdown while Spyware Doctor was doing something, so now I'm getting an Application Error: pctsGui.exe-Application Error warning, which says: The instruction at "0x01f73d70" referenced memory at "0x00000000". The memory could not be "read". Click on OK to terminate the program. (It takes a bunch of clicks to get this warning to close.)

Oh, I also ran Hijack This the other day, but didn't dare delete anything without knowing for sure what to do.

After reading these forums last night, I tried to download Super AntiSpyware, but it will not load on my machine. I couldn't run it this morning.

Whatever is still on my system, I haven't been able to find by myself, so hopefully someone here will have some suggestions for me to try. I've been letting my grandson use my computer, and he goes to free game sites, so that's probably where I picked up a bunch of this stuff, because I've never had any problem like this before.

I'm using Windows XP, and my computer is about five years old.

Thank you for your help.

~Becky

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#2 beckyf

beckyf
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Posted 26 January 2010 - 04:31 PM

Since I use my computer for banking, and can't know for sure that it hasn't been compromised even if I get rid of all this stuff, I've decided to wipe the hard drive and start from scratch.

Moderators, will you please close this topic for me so that the helpers can move to the next person in line?

Thank you.




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