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Error Server Process Launcher terminated


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#1 rayandi

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Posted 21 January 2010 - 08:49 AM

I run windows XP and for about the past week I will be on the computer and a blue error box will appear it says
"Generic Host Process for 32 services has encountered a problem" (Send or don't send)
Immediately after, another box will come up that says
"System shut down, save all work. This shutdown was initated by NT Authority/System DCOM Server Process Launcher service terminated unexpectedly" It then gives me a one minute countdown and restarts the computer. Sometimes I will be on the computer for an hour before it happens, sometimes 15 minutes.
I have avast and I run super antispyware regularly.
I will let you know that my computer skills are not high tech at all. I have been on here before and got help and made it through!
TIA

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#2 garmanma

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Posted 21 January 2010 - 11:39 AM

Welcome to BC


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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#3 rayandi

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Posted 21 January 2010 - 12:44 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3609
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/21/2010 12:35:56 PM
mbam-log-2010-01-21 (12-35-56).txt

Scan type: Quick Scan
Objects scanned: 147961
Time elapsed: 15 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 27
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{b0e43034-50f5-1f84-8098-824b44f2dbc3} (Adware.Admedia) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Installer\Products\568267acfc5644dab06f058006ddbae3 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1e5b2693-d348-4ca7-8364-4f5e51bf9c6d} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{343ce214-9998-4b21-a151-ffe970167297} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1a26f07f-0d60-4835-91cf-1e1766a0ec56} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\adtools, inc. (Adware.AdTools) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.TryMedia) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\zango 10.1.181.0 (Adware.Zango) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\END (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#4 rayandi

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Posted 21 January 2010 - 12:53 PM

Right after leaving the note pad info for you, my computer did the same thing with the countdown.

I also noticed that right before that countdown I am getting this error message
Genric Host Process for Win32 services encountered a problem (send/don't send)

Edited by garmanma, 21 January 2010 - 07:45 PM.


#5 Shawn_solo

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Posted 21 January 2010 - 05:06 PM

I have this issue right now as well, on a client's machine. Most malware I'm able to clean off pretty quickly, but this one is a real stumper. Full scan with MBAM found no infections.

In addition to the reboot behavior, I'm also seeing that both Firefox and IE have been hijacked, and now redirect my requests to sketchy sites.

I'd post a HJT log, but honestly, I don't think I have time to wait for this one. Client needs their baby back! I'll probably just take it into Anchorhead and have its memory flushed, if ya know what I mean (reinstall Windows).

But I am curious to see if anyone solves this nasty!

#6 garmanma

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Posted 21 January 2010 - 06:33 PM

:trumpet:
Update mbam and run a FULL scan
Please post the results
====================

:flowers:
Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
==============================

:thumbsup:
Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 21 January 2010 - 07:47 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 rayandi

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Posted 21 January 2010 - 11:39 PM

Wow, thought I was going crazy! I use yahoo for my search engine, and whenever I search something it takes me to sketchy sites also. Running the full scan now garmanma











I have this issue right now as well, on a client's machine. Most malware I'm able to clean off pretty quickly, but this one is a real stumper. Full scan with MBAM found no infections.

In addition to the reboot behavior, I'm also seeing that both Firefox and IE have been hijacked, and now redirect my requests to sketchy sites.

I'd post a HJT log, but honestly, I don't think I have time to wait for this one. Client needs their baby back! I'll probably just take it into Anchorhead and have its memory flushed, if ya know what I mean (reinstall Windows).

But I am curious to see if anyone solves this nasty!



#8 rayandi

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Posted 22 January 2010 - 08:18 AM

I've tried 3 times to run the mbam again, but after 30 mins the computer goes into the countdown and closes out and shuts down. I have everything checked to be scanned and when it cuts off there are no threats at that time and is on the c drive when it happens. I am going on to step 2.

#9 rayandi

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Posted 22 January 2010 - 08:45 AM

step 2 finished, when I went to the website for dr web cure it, it was crazy looking. All the words looked messed up and I couldn't read them. copy and pasted an example.... "Лечит сети,
когда припекло
This is what the whole website looks like. I tried going to the site without using the link in your post, got the same result.

#10 Shawn_solo

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Posted 22 January 2010 - 06:17 PM

rayandi, you can prevent reboot by going start>run>type in "shutdown -a". That will allow you to run complete scans. That won't prevent the next attempted reboot, just the one that's about to happen, so you'll really need to babysit this.

As far as the Russian characters, your PC has been hijacked, so web surfing is not going to work properly. You'll probably want to download the tools described above on a clean PC, burn it to a CD, and then run the tools from that. I don't recommend putting the downloads on a thumb drive, as that might infect the thumb drive.

Please do keep at it. I'd love to know how to beat this bug. Like I said above, I didn't have time to figure this puzzle out, so I just reinstalled windows. It's possible that you'll find this to be the best option for yourself, as well. Do you have recovery discs for this box?

#11 garmanma

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Posted 22 January 2010 - 07:34 PM

Uninstall Dr Web and download a fresh install tomorrow
Their site goes weird time to time

As far as mbam not finishing, download rkill


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again
It may need to be run multiple times

Now try running mbam
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#12 rayandi

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Posted 23 January 2010 - 01:57 AM

Finally finished, I had to use the "shutdown -a " trick once during the scan.




Malwarebytes' Anti-Malware 1.44
Database version: 3609
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/23/2010 1:55:07 AM
mbam-log-2010-01-23 (01-55-07).txt

Scan type: Full Scan (A:\|C:\|D:\|)
Objects scanned: 251964
Time elapsed: 1 hour(s), 26 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#13 rayandi

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Posted 23 January 2010 - 02:08 AM

Also I have tried again to get onto the website and still getting the same results on the page.

#14 rayandi

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Posted 23 January 2010 - 06:23 PM

Finally got on the website and downloaded the doctor cure it. When I try to run it in safe mode, it freezes up the computer.

#15 rayandi

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Posted 23 January 2010 - 06:23 PM

Finally got on the website and downloaded the doctor cure it. When I try to run it in safe mode, it freezes up the computer.




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