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HELP PLEASE!!!! Service Pack 3 UNINSTALL PROBLEM


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#1 Adnoh97

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Posted 21 January 2010 - 06:54 AM

Hi everyone. Last week I was on my computer and I installed an update (Service Pack 3). After I installed the update my computer shut off and whenever I reboot I got a blue screen with this message

A problem has been detected and Windows has been shut to prevent damage to your computer.......

STOP 0x0000007E....................

So I went Microsofts' website a searched ways to remove SP3 with my Recovery Console from my Windows XP disk (I wasn't able to start my computer in safe mode, or any of the other options)

I carefully executed the following steps on the Microsoft website.

1. Insert the Windows XP CD in the CD drive or in the DVD drive, and then restart your computer. When you receive the following message, press a key to start your computer from the Windows XP CD:
Press any key to boot from CD
Note The computer must be configured to start from the CD drive or from the DVD drive. For more information about how to configure your computer to start from the CD drive or from the DVD drive, see the documentation that was included with your computer, or contact the computer manufacturer. You can also use a bootable floppy disk to start Windows XP.

2. When you receive the Welcome to Setup message, press R to start the Recovery Console.

Note Multiple options will appear on the screen.

3. Select the correct Windows XP installation.

Note You must select a number before you press ENTER, or the computer will restart. Typically, only the 1: C:\Windows selection is available.

4. If you are prompted to type an administrator password, do so. If you do not know the administrator password, press ENTER. (Typically, the password is blank.)

Note You cannot continue if you do not have the administrator password.

5. At the command prompt, type cd $ntservicepackuninstall$\spuninst, and then press ENTER.

6. At the command prompt, type batch spuninst.txt, and then press ENTER.
Note The Spuninstal.txt file appears. As the file scrolls down, you will see errors and the files that are being copied. This is typical behavior.

7. After Windows XP SP3 is removed, type exit, and then press ENTER.

8. Restart the computer in safe mode. To do this, press F8 when the computer restarts.
Note After you restart the computer, the computer may stop responding, and you may see a black screen. The mouse will work. In this case, restart the computer again by turning the computer off and then back on. The second restart will let you log on.

9. When the computer restarts, Windows Explorer (Explorer.exe) does not run, and the Windows icons and the Start button are unavailable. To resolve this problem, follow these steps


My PROBLEM is right at step 8, where is says "the computer may stop responding". My computer brings up the "Log On to Windows" box in safe mode, but my mouse and my keyboard do not work at all. I am not able to type in my password. I have tried rebooting over 10 times and still no response from my keyboard or mouse once the "log on to Windows" box comes up.
PLEASE, can anyone help me. I'm near the point of giving up. I researched for an entire week now. PLEASE SOMEONE HELP

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#2 OldPhil

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Posted 21 January 2010 - 08:03 AM

If you are using a USB key board borrow a PS2 the one with the round plug, I have had to do that good chance that will work.

Honesty & Integrity Above All!


#3 longtooth

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Posted 21 January 2010 - 08:09 AM

Old Phil is absolutely right, widows is configured to use PS2 as opposed to usb, you need to enter your BIOS and enable USB support for your keyboard and mouse

Edited by longtooth, 21 January 2010 - 08:09 AM.


longtooth

#4 Adnoh97

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Posted 21 January 2010 - 08:39 AM

Ok. How exactly would I enable USB support in the BIOS??

#5 Adnoh97

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Posted 21 January 2010 - 08:51 AM

My Computer does not have the ports for a PS/2 Keyboard.

#6 OldPhil

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Posted 21 January 2010 - 09:18 AM

Okay as a system boots either pressed delete or F2 to get to the setup menu in the setup menu you have to look through and use your arrow keys, take your time going through the menus. You will find the USB make sure it is enabled.

Honesty & Integrity Above All!





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