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Search Engine Redirects & Windows unable to go to Safe Mode


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3 replies to this topic

#1 DMai

DMai

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Posted 21 January 2010 - 01:35 AM

Greetings everyone. Hope everyone is feeling better than I do. I feel like I have caught the new variant of double trouble. Sigh. I was browsing the internet and got the Internet 2010 malware. My Windows was not able to go into safe mode. I did the Windows recovery restore which deleted all my non-Windows softwares except the culprit. I don't have those fake antivirus pop-ups all over my desktop but whenever I do a web search (Google, Yahoo, Bing, Msn), I get sent to Ad links. Windows still refuse to go to Safe Mode. There is one folder called HP_Administrator is locked and McAfee shows there is a malware inside that folder. McAfee also shows the following viruses in quarantined:
Adware-Url.gen
PortScan-Advanced
RemAdm-PSKill
54814C9Fd01 (Exploit-PDF.q.gen!stream)
IS2010.EXE (FakeAlert-KS.a)
Internet Security 2010 (FakeAlert-KS!Ink)
atapi.sys (Patched-SYSFile.a)

Thank you in advance. Always any help is much appreciated.

DDS (Ver_09-12-01.01) - NTFSx86
Run by HP_Administrator at 21:44:03.07 on Wed 01/20/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.958.387 [GMT -8:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
svchost.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE
svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator.MYPC\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\acrobat\activex\AcroIEHelper.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_05\bin\npjpi150_05.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: trymedia.com
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-11-4 214664]
R1 SAVRKBootTasks;Boot Tasks Driver;c:\windows\system32\SAVRKBootTasks.sys [2010-1-20 18816]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-1-15 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-1-15 359952]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2010-1-15 144704]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2010-1-15 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-1-15 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-1-15 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-1-15 40552]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\d2.tmp --> c:\windows\system32\D2.tmp [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-1-15 34248]

=============== Created Last 30 ================

2010-01-20 23:27:04 18816 ------w- c:\windows\system32\SAVRKBootTasks.sys
2010-01-20 22:24:59 0 d-----w- c:\program files\Sophos
2010-01-19 06:07:18 0 d-----w- c:\program files\MSXML 6.0
2010-01-19 05:42:34 0 d-----w- c:\program files\ESET
2010-01-18 23:38:34 0 d-----w- c:\docume~1\alluse~1\applic~1\RegAce
2010-01-18 23:38:31 0 d-----w- c:\program files\RegAce
2010-01-18 19:46:47 0 d-sh--w- c:\documents and settings\hp_administrator.mypc\PrivacIE
2010-01-18 19:40:21 215920 ----a-w- c:\windows\system32\muweb.dll
2010-01-18 19:40:21 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-01-18 19:40:20 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-01-18 19:19:42 0 d-----w- c:\program files\CA Yahoo! Anti-Spy
2010-01-18 02:49:16 0 d-----w- c:\documents and settings\hp_administrator.mypc\Tracing
2010-01-18 02:25:59 0 d-----w- c:\program files\Microsoft ActiveSync
2010-01-18 00:54:53 0 ----a-w- c:\docume~1\hp_adm~1.myp\applic~1\wklnhst.dat
2010-01-18 00:51:35 0 d-----w- c:\docume~1\hp_adm~1.myp\applic~1\Uniblue
2010-01-17 22:14:06 0 d-----w- c:\windows\system32\CatRoot_bak
2010-01-17 09:38:06 0 d-sh--w- c:\documents and settings\hp_administrator.mypc\IETldCache
2010-01-17 09:31:37 594432 ------w- c:\windows\system32\dllcache\msfeeds.dll
2010-01-17 09:31:37 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2010-01-17 09:31:37 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2010-01-17 09:31:36 246272 ------w- c:\windows\system32\dllcache\ieproxy.dll
2010-01-17 09:31:36 1985536 ------w- c:\windows\system32\dllcache\iertutil.dll
2010-01-17 09:31:36 11069952 ------w- c:\windows\system32\dllcache\ieframe.dll
2010-01-17 09:31:29 92160 ------w- c:\windows\system32\dllcache\iecompat.dll
2010-01-17 07:01:16 0 d-----w- C:\SystemRoot
2010-01-17 06:59:39 0 d-----w- c:\docume~1\hp_adm~1.myp\applic~1\HpUpdate
2010-01-17 06:59:37 0 d-----w- c:\windows\Hewlett-Packard
2010-01-16 22:17:05 272128 ------w- c:\windows\system32\drivers\bthport.sys
2010-01-16 22:17:05 272128 ------w- c:\windows\system32\dllcache\bthport.sys
2010-01-16 22:06:45 2136064 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-01-16 22:06:41 2180352 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-01-16 22:06:36 2015744 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-01-16 22:06:32 2057728 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-01-16 22:01:55 453632 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-01-16 08:08:28 0 d-----w- c:\windows\system32\PreInstall
2010-01-16 06:55:32 0 d-----w- c:\windows\system32\LogFiles
2010-01-16 06:54:48 11637 ----a-w- c:\windows\system32\Config.MPF
2010-01-16 06:51:02 79816 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2010-01-16 06:51:02 40552 ----a-w- c:\windows\system32\drivers\mfesmfk.sys
2010-01-16 06:51:02 35272 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2010-01-16 06:50:58 120136 ----a-w- c:\windows\system32\drivers\Mpfp.sys
2010-01-16 06:50:23 0 d-----w- c:\program files\common files\McAfee
2010-01-16 06:50:21 0 d-----w- c:\program files\McAfee.com
2010-01-16 06:50:11 0 d-----w- c:\program files\McAfee
2010-01-16 06:47:05 34248 ----a-w- c:\windows\system32\drivers\mferkdk.sys
2010-01-16 06:23:58 0 d-----w- c:\windows\system32\appmgmt
2010-01-16 05:56:27 0 d-sh--w- c:\documents and settings\hp_administrator.mypc\UserData
2010-01-16 05:50:24 0 d-sh--r- C:\cmdcons
2010-01-16 05:50:13 0 d-----w- c:\windows\setupupd
2010-01-16 05:44:56 1860 --sha-r- c:\windows\system32\drivers\103C_HP_CPC_EL466AA-ABA a1330n_YC_0Pavi_QCNH550_E61NAemMPC1_48_IAmberine M_SASUSTek Computer INC._V1.03_B3.13_T051115_WXP2_L409_M959_J250_7AMD_8Athlon 64_92.39_#060205_N10EC8139_Z14F12F20_G10025954.MRK
2010-01-16 05:43:28 0 d-----w- c:\docume~1\hp_adm~1.myp\applic~1\Symantec
2010-01-16 05:43:28 0 d-----w- c:\docume~1\hp_adm~1.myp\applic~1\Intuit
2010-01-16 05:43:28 0 d-----w- c:\docume~1\hp_adm~1.myp\applic~1\Digital Interactive Systems Corporation
2010-01-16 05:40:18 0 d-----w- c:\windows\system32\SoftwareDistribution
2010-01-16 05:37:17 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2010-01-16 05:37:12 9600 ----a-w- c:\windows\system32\drivers\hidusb.sys
2010-01-16 05:37:10 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2010-01-16 04:44:24 1 ----a-w- C:\s
2010-01-16 04:08:35 0 d-sh--r- c:\windows\system32\dllcache

==================== Find3M ====================

2010-01-20 23:43:12 95360 ----a-w- c:\windows\system32\drivers\atapi.sys
2010-01-20 23:43:12 95360 ----a-w- c:\windows\system32\dllcache\atapi.sys
2009-11-21 16:36:13 470528 ----a-w- c:\windows\system32\dllcache\aclayers.dll
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:45:38 916480 ------w- c:\windows\system32\dllcache\wininet.dll
2009-10-29 07:45:37 5940736 ------w- c:\windows\system32\dllcache\mshtml.dll
2009-10-29 07:45:37 206848 ------w- c:\windows\system32\dllcache\occache.dll
2009-10-29 07:45:37 1208832 ------w- c:\windows\system32\dllcache\urlmon.dll
2009-10-29 07:45:35 25600 ------w- c:\windows\system32\dllcache\jsproxy.dll
2009-10-29 07:45:34 184320 ------w- c:\windows\system32\dllcache\iepeers.dll
2009-10-29 07:45:32 387584 ------w- c:\windows\system32\dllcache\iedkcs32.dll
2009-10-29 05:48:04 1506304 ----a-w- c:\windows\system32\dllcache\shdocvw.dll
2009-10-29 05:48:03 55808 ----a-w- c:\windows\system32\dllcache\extmgr.dll
2009-10-29 05:48:02 151040 ----a-w- c:\windows\system32\dllcache\cdfview.dll
2009-10-29 05:48:02 1023488 ----a-w- c:\windows\system32\dllcache\browseui.dll
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-27 11:06:22 18432 ----a-w- c:\windows\system32\dllcache\iedw.exe
2007-07-12 23:11:18 834741 ----a-w- c:\program files\cibrowser_1_1_1_120.exe

============= FINISH: 21:46:21.82 ===============

Attached Files



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#2 Elise

Elise

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  • Malware Study Hall Admin
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Posted 27 January 2010 - 06:56 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 DMai

DMai
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Posted 27 January 2010 - 06:20 PM

mad.gif Yesterday Microsoft sent a Window patch file and it was installed right away. Really, really bad things happened. My computer totally crashed. Not able to start Windows anymore. I was forced to format the hard disk and reinstall back to factory settings. sad.gif . I do not think I have the malware anymore. Do you have a post somewhere that provides information on which effective antivirus or spyware software to have? Thank you very much.

#4 Elise

Elise

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  • Gender:Female
  • Location:Romania
  • Local time:06:29 AM

Posted 28 January 2010 - 06:43 AM

Hello, sorry to hear that.

I hope the information below can help you. This topic will now be closed.

Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.
Some more links you might find of interest:

regards, Elise


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