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post-cleanup, cannot access internet, restore mode suspended


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#1 tom_rand

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Posted 20 January 2010 - 09:59 PM

I cleaned an AVscan-infected Dell using MBAM. I was able to boot into safe mode, in which I ran both MBAM and SuperAntiSpyware and cleaned out the infection.

The problem is that now I cannot access the internet from this machine. Safari returns its standard page not found errors. I tried ping as well, and I cannot get a response to pings of sites. This happens in both safe mode and normal mode.

I went to the Control Panel - Networking and did a "Repair" on the wireless connection. No change in the result.

I checked on System Restore while I was there - and the restore is listed as being in "Suspend" mode although there is 66GB out of 100GB free on the hard disk.

I followed a link from another post here to something call win sock fix, but when I downloaded it Windows warned that the file contained something dangerous so I have not yet tried that over on the laptop in question.


How do I re-enable the system restore modes, and how do I repair the networking issue?

Thanks in advance.

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#2 tom_rand

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Posted 20 January 2010 - 10:04 PM

Found it.
They had added a proxy server flag, with no proxy address provided. In Safari, Tools - Preferences - Advanced - Change Settings - LAN settings - unclick Use a proxy.

Any ideas on the System Restore fix?




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