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Files won't delete in Recycler

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#1 Mink


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Posted 20 January 2010 - 07:37 PM

This Christmas, I received a used Dell Inspiron E1505 laptop, which had Windows XP Media Center Edition installed on it. Since it was already used, it was in someone else's name, "Yves Luyengi". Well problems with the sound later arose, and I ended up having to buy a new Windows XP Professional disc. I restored the computer using the disk, and used a USB drive to install the drivers manually (since the computer didn't come with a restore or a driver CD). Anyway, since the new install version was Windows XP Professional, and the old one was Windows XP Media Center Edition, there were two boot options upon booting up the computer. I would have to choose the Windows XP Professional option each time I booted the computer. My uncle later found out how to remove the "Media Center Edition" boot option, but I don't think that removed the entire Media Center Edition from my computer entirely, it just removed the option to boot into it.

So I was browsing around one day, and noticed a folder named "Yves Luyengi" in C:\Documents and Settings. I thought maybe these folders were left over from before the reinstall of Windows XP Professional. I tried to open the folder but I got an "Error: Access Denied" error message, so I went online and found out how to take ownership of the folder and look inside the folder. Once I accomplished this, I found old documents from the old owner, Yves, and I started to delete them. They wouldn't delete. Everything else went into the Recycle Bin though. When I went to empty the Recycle Bin, I got the error message: "Cannot remove folder Dc5: Access is Denied. Make sure the disk is not full or write-protected and that the file is currently not in use." and there were four folders in the Recycle Bin, one of them being "Desktop", that would not delete. So I opened up Command, quit "Explorer", and typed in "rd /s /q C:\Recycler" to try to empty it THAT way. I got another "Access is Denied" error message. So I booted in Safe Mode, only to find out that nothing was shown in the Recycle Bin. When I booted back up in normal mode, nothing was displayed in the Recycle Bin, even when I select the option "View hidden files and folders" under Folder Options. Upon clicking on "Empty Recycle Bin", a message pops up that says "Would you like to delete these 4 items?". Upon clicking yes, I get the same Dc5 error message as always.

Please let me know how I can delete these now "Hidden" Recycle folders, and if possible, how I can delete the old Windows XP Media Center Edition as well, so I can get rid of the "Yves Luyengi" folder in C:\Documents and Settings once and for all! Thanks!

Dell Inspiron E1505, Windows XP Professional, Service Pack 3. Genuine Intel CPU T2050 @ 1.60 GHz, 1 GB RAM, Mobile Intel 945GM Express Chipset Family.

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#2 Stang777


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Posted 20 January 2010 - 07:44 PM

Obviously when you installed from the new disk you did not reformat so, if it were me, I would do that now and just reinstall XP. That way you will have a clean system with everything in your name and nothing left over from the previous owner of the computer.

Btw, I only say that because you want to get rid of the Media Center and seem to have all the drivers. If you don't want to go that route, there are probably other ways to fix the problem with deleting the files. It is getting rid of Media Center that might be a little more tricky to do if you do not reformat.

Edited by Stang777, 20 January 2010 - 07:52 PM.

#3 Mink

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Posted 21 January 2010 - 12:25 AM

Thanks. I have all the drivers for my computer on a USB drive from the Dell Website. I might just use the disk to reinstall Windows XP Professional again, but how would I go about reformatting the computer?

#4 boopme


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Posted 21 January 2010 - 12:31 AM

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.


2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
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