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infected with browser hijacker


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7 replies to this topic

#1 jlbvt

jlbvt

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  • Local time:12:38 AM

Posted 20 January 2010 - 03:43 PM

This is my first post. Hope I get it right.
System: Windows xp sp2, Mcafee, IE, Google Chrome, Firefox (same problem)
Problem/symptoms: browsers redirect pages to ads. When system starts up there is a popup Winnt\system32 files are hidden. Have received popup asking to install Cyber Security. At times system will shutdown with message from NT Authorigy\System - DCOM service process launcher service terminated unexpectedly. Can't run msconfig because it can't be found. When I try to run it from the PCHEALTH folder I receive message - access denied
Since I've been trying to fix the problem symptoms have gotten worse. Sometimes when McaFee comes up it is in unprotected mode; at times it can't be fixed - one or more problems can't be fixed because of an error

Have tried:
Malwarebytes found nothing (safe and normal mode)
Superantispyware removed cookie and 2 trojans
Spybot S&D - nothing
Tried to remove Cyber Security using procedure on this website.

DDS enclosed/attached
Couldn't run rootrepeal. Downloaded twice, normal and safe modes. Freezes while it is initializing and eventually receive error : generic host process for win32 services has encountered a problem and needs to shut down.

DDS
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 11/9/2003 1:05:30 PM
System Uptime: 1/20/2010 12:12:11 PM (0 hours ago)

Motherboard: Intel Corporation | | D865GLC
Processor: Intel® Pentium® 4 CPU 2.80GHz | J2E1 | 2793/200mhz
Processor: Intel® Pentium® 4 CPU 2.80GHz | J2E1 | 2793/200mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 75 GiB total, 24.091 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 10 GiB total, 9.944 GiB free.
F: is FIXED (NTFS) - 3 GiB total, 1.773 GiB free.
G: is FIXED (NTFS) - 74 GiB total, 52.267 GiB free.
H: is FIXED (NTFS) - 99 GiB total, 70.31 GiB free.

==== Disabled Device Manager Items =============

Class GUID: {4D36E96D-E325-11CE-BFC1-08002BE10318}
Description: Smart Link 56K Modem
Device ID: PCI\VEN_163C&DEV_3052&SUBSYS_3052163C&REV_03\4&2E98101C&0&10F0
Manufacturer: Smart Link (www.smlink.com)
Name: Smart Link 56K Modem
PNP Device ID: PCI\VEN_163C&DEV_3052&SUBSYS_3052163C&REV_03\4&2E98101C&0&10F0
Service: Modem

==== System Restore Points ===================

RP1767: 12/2/2009 9:38:05 AM - System Checkpoint
RP1768: 12/3/2009 3:00:33 AM - Software Distribution Service 3.0
RP1769: 12/4/2009 3:00:38 AM - Software Distribution Service 3.0
RP1770: 12/5/2009 3:27:14 AM - System Checkpoint
RP1771: 12/6/2009 4:27:13 AM - System Checkpoint
RP1772: 12/7/2009 5:27:13 AM - System Checkpoint
RP1773: 12/8/2009 6:27:14 AM - System Checkpoint
RP1774: 12/9/2009 3:00:34 AM - Software Distribution Service 3.0
RP1775: 12/10/2009 3:00:28 AM - Software Distribution Service 3.0
RP1776: 12/11/2009 3:21:06 AM - System Checkpoint
RP1777: 12/12/2009 4:21:07 AM - System Checkpoint
RP1778: 12/13/2009 5:21:06 AM - System Checkpoint
RP1779: 12/14/2009 6:21:06 AM - System Checkpoint
RP1780: 12/15/2009 7:21:06 AM - System Checkpoint
RP1781: 12/16/2009 9:25:19 AM - System Checkpoint
RP1782: 12/17/2009 9:55:39 AM - System Checkpoint
RP1783: 12/18/2009 10:22:00 AM - System Checkpoint
RP1784: 12/19/2009 11:36:09 AM - System Checkpoint
RP1785: 12/20/2009 2:10:35 PM - System Checkpoint
RP1786: 12/21/2009 2:21:59 PM - System Checkpoint
RP1787: 12/22/2009 2:56:57 PM - System Checkpoint
RP1788: 12/22/2009 6:11:16 PM - Software Distribution Service 3.0
RP1789: 12/23/2009 3:00:25 AM - Software Distribution Service 3.0
RP1790: 12/24/2009 3:08:49 AM - System Checkpoint
RP1791: 12/25/2009 4:08:49 AM - System Checkpoint
RP1792: 12/26/2009 5:08:49 AM - System Checkpoint
RP1793: 12/27/2009 6:08:49 AM - System Checkpoint
RP1794: 12/28/2009 7:08:50 AM - System Checkpoint
RP1795: 12/29/2009 3:00:26 AM - Software Distribution Service 3.0
RP1796: 12/30/2009 3:02:57 AM - System Checkpoint
RP1797: 12/31/2009 3:50:56 AM - System Checkpoint
RP1798: 1/1/2010 4:52:02 AM - System Checkpoint
RP1799: 1/2/2010 5:57:49 AM - System Checkpoint
RP1800: 1/3/2010 6:02:54 AM - System Checkpoint
RP1801: 1/4/2010 6:50:57 AM - System Checkpoint
RP1802: 1/5/2010 7:49:26 AM - System Checkpoint
RP1803: 1/6/2010 9:06:19 AM - System Checkpoint
RP1804: 1/7/2010 1:31:36 PM - System Checkpoint
RP1805: 1/8/2010 2:20:00 PM - System Checkpoint
RP1806: 1/9/2010 2:48:25 PM - System Checkpoint
RP1807: 1/10/2010 3:00:25 PM - System Checkpoint
RP1808: 1/11/2010 3:00:25 AM - Software Distribution Service 3.0
RP1809: 1/12/2010 3:00:28 AM - Software Distribution Service 3.0
RP1810: 1/13/2010 3:00:30 AM - Software Distribution Service 3.0
RP1811: 1/14/2010 3:00:32 AM - Software Distribution Service 3.0
RP1812: 1/15/2010 3:04:25 AM - System Checkpoint
RP1813: 1/15/2010 12:19:52 PM - Software Distribution Service 3.0
RP1814: 1/15/2010 2:34:52 PM - Installed Java™ 6 Update 17
RP1815: 1/16/2010 3:00:27 AM - Software Distribution Service 3.0
RP1816: 1/17/2010 3:00:26 AM - Software Distribution Service 3.0
RP1817: 1/18/2010 3:30:42 AM - System Checkpoint
RP1818: 1/19/2010 4:30:25 AM - System Checkpoint
RP1819: 1/20/2010 5:30:25 AM - System Checkpoint
RP1820: 1/20/2010 8:38:49 AM - Installed SUPERAntiSpyware Free Edition
RP1821: 1/20/2010 12:04:13 PM - Software Distribution Service 3.0

==== Installed Programs ======================


ABBYY FineReader 6.0 Sprint
Acoustica Beatcraft
Acoustica Effects Pack
Adobe Acrobat 5.0
Adobe Flash Player 10 ActiveX
Adobe Flash Player Plugin
Adobe Photoshop Elements 2.0
Adobe Reader 8.1.5
Adobe SVG Viewer 3.0
Ahead InCD
Ahead Nero Burning ROM
Ahead Nero BurnRights
AIM Toolbar
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
AOL Instant Messenger
Apple Software Update
Blasterball 2
Canon MP Navigator 2.2
Canon MP530
Canon MP530 User Registration
Canon PhotoRecord
Canon Utilities Easy-PhotoPrint
Canon Utilities PhotoStitch 3.1
Canon Utilities ZoomBrowser EX
CCleaner (remove only)
CD to MP3 Ripper
CodeThatBuilder 1.0.1
CodeThatMenu STANDARD v. 2.2.6
Comcast PhotoShow Deluxe 4
Command & Conquer Generals
Creative Jukebox Driver
Creative MediaSource
Creative NOMAD Jukebox Zen Xtra
Crossword Weaver 8.0
Dark Orbit
Dell AIO 810
DiscWizard for Windows
Disney's Lilo and Stitch Pinball
Do More 7.0
DVD
Easy-WebPrint
EQ4
Excavation
EZ-Editor
FreeAgent Go Tools
Gateway Ink Monitor
Gateway Rhapsody
GemMaster 2
Google Chrome
Google Toolbar for Internet Explorer
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows Media Format SDK (KB910998)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
HP PrecisionScan LT Software
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Intel® PROSet
Ipswitch WS_FTP LE
ItsDeductible Express
J2SE Runtime Environment 5.0 Update 3
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro 8
Jasc Paint Shop Pro Studio, Dell Editon
Java 2 Runtime Environment, SE v1.4.2_05
Java Web Start
Java™ 6 Update 17
Java™ 6 Update 3
Java™ 6 Update 7
Java™ SE Runtime Environment 6 Update 1
Kazaa Lite K++ v2.4.3
KB408682
LiveUpdate 3.0 (Symantec Corporation)
MailNavigator v.1.11
Malwarebytes' Anti-Malware
Malwarebytes' RogueRemover
McAfee SecurityCenter
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint Viewer 2003
Microsoft Picture It! Photo Premium 9
Microsoft Streets and Trips 2004
Microsoft Web Publishing Wizard 1.52
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
mkw Audio Compression Toolkit
MP3 WAV Converter 2.68
mpegable X4 live
MSN Music Assistant
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
Musicmatch® Jukebox
Netscape (7.1)
Network Play System (Patching)
Norton WMI Update
Opera
PC-Doctor for Windows
Photodex Presenter
PHOTOfunSTUDIO -viewer-
Pig Pen
pressplay
Quicken Lawyer 2002 Personal Deluxe
Quicken WillMaker Plus 2007
QuickTime
RealPlayer Basic
Rhapsody Player Engine
ScanSoft OmniPage SE 4.0
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)

Attached Files



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#2 Elise

Elise

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Posted 26 January 2010 - 12:50 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 jlbvt

jlbvt
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  • Local time:12:38 AM

Posted 27 January 2010 - 10:46 AM

Thank you so much for looking at this. I haven't used the computer since I first posted except to run the new reports yesterday.

System: Windows xp sp2, Mcafee, IE, Google Chrome, Firefox (same problem)
Problem/symptoms: First noticed browsers redirect pages to ads. When system starts up there is a popup Winnt\system32 files are hidden. Have received popup asking to install Cyber Security. At times system will shutdown with message from NT Authorigy\System - DCOM service process launcher service terminated unexpectedly. Can't run msconfig because it can't be found. When I try to run it from the PCHEALTH folder I receive message - access denied
Since I've been trying to fix the problem symptoms have gotten worse. Sometimes when McaFee comes up it is in unprotected mode; at times it can't be fixed - one or more problems can't be fixed because of an error

My system is very unstable now. The only way I can prevent it from shutting down is to run with internet disabled and McAfee's protections disabled. Yesterday I ran GMER for 7 hours in Safe Mode. When it finished there was nothing on the screen and no SAVE button. I then ran it in normal mode with internet disabled and no McAfee. The short report would not SAVE (possibly because I had to abort a shutdown before running GMER) I rebooted without internet and was able to cut and paste into Notepad. I started the long scan this morning and the system rebooted itself during the process. I copied the short GMER log at the end.

Now I'm using my laptop to communicate


Previously tried:
Malwarebytes found nothing (safe and normal mode)
Superantispyware removed cookie and 2 trojans
Spybot S&D - nothing
Tried to remove Cyber Security using procedure on this website.


Couldn't run rootrepeal. Downloaded twice, normal and safe modes. Freezes while it is initializing and eventually receive error : generic host process for win32 services has encountered a problem and needs to shut down.

New DDS:
DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL
Run by Owner at 13:25:08.10 on Tue 01/26/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.495.275 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINNT\system32\svchost -k DcomLaunch
svchost.exe
C:\WINNT\system32\svchost.exe -k netsvcs
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINNT\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Documents and Settings\Owner\Desktop\dds (1).scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.google.com/
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: N/A: {0579b4b6-0293-4d73-b02d-5ebb0ba0f0a2} - c:\program files\asksbar\srchastt\1.bin\A2SRCHAS.DLL
BHO: Ask Search Assistant BHO: {0579b4b1-0293-4d73-b02d-5ebb0ba0f0a2} - c:\program files\asksbar\srchastt\1.bin\A2SRCHAS.DLL
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Viewpoint Toolbar BHO: {a7327c09-b521-4edb-8509-7d2660c9ec98} - c:\program files\viewpoint\viewpoint toolbar\ViewBarBHO.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: AIM Search: {40d41a8b-d79b-43d7-99a7-9ee0f344c385} - c:\program files\aim toolbar\AIMBar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\winnt\system32\Shdocvw.dll
EB: Easy-WebPrint: {03c1c47f-0538-4645-8372-d3109b9fc636} - c:\program files\canon\easy-webprint\Toolband.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [MtdAcq] "c:\program files\creative\shared files\media sniffer\MtdAcq.EXE" /s
uRun: [ctfmon.exe] c:\winnt\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\comcast\comcas~1\data\xtras\mssysmgr.exe
uRun: [MsnMsgr] "c:\program files\msn" msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn msn messenger\MsnMsgr.Exe /background
uRun: [<NO NAME>] /s
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] "c:\winnt\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\winnt\system32\hkcmd.exe"
mRun: [Gateway Ink Monitor] "c:\program files\gateway utilities\GWInkMonitor.exe"
mRun: [InCD] "c:\program files\ahead\incd\InCD.exe"
mRun: [NeroCheck] "c:\winnt\system32\NeroCheck.exe"
mRun: [hplampc] "c:\winnt\system32\hplampc.exe"
mRun: [Microsoft Works Update Detection] "c:\program files\common files\microsoft shared\works shared\WkUFind.exe"
mRun: [WinampAgent] "c:\program files\winamp\Winampa.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [MimBoot] "c:\progra~1\musicm~1\musicm~1\mimboot.exe"
mRun: [DDCActiveMenu] "c:\program files\wildtangent\ddc\activemenu\DDCActiveMenu.exe" -boot
mRun: [dlcgmon.exe] "c:\program files\dell aio 810\dlcgmon.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [StxTrayMenu] "c:\program files\seagate\systemtray\StxMenuMgr.exe"
mRun: [<NO NAME>]
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
mRun: [KernelFaultCheck] "c:\winnt\system32\dumprep.exe" 0 -k
dRun: [ALUAlert] c:\program files\symantec\liveupdate\ALUNotify.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 5.0\distillr\AcroTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\photof~1.lnk - c:\program files\panasonic\photofunstudio -viewer-\PhAutoRun.exe
IE: &AIM Search - c:\program files\aim toolbar\AIMBar.dll/aimsearch.htm
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\winnt\system32\Shdocvw.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: aol.com\free
Trusted Zone: turbotax.com
Trusted Zone: musicmatch.com\online
DPF: DirectAnimation Java Classes - file://c:\winnt\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\winnt\java\classes\xmldso.cab
DPF: {01111F00-3E00-11D2-8470-0060089874ED} - hxxp://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?LinkID=39204
DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} - hxxp://forms.real.com/real/player/download.html?f=windows/mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1178141462609
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - hxxp://install.wildtangent.com/bgn/partners/daimlerchrysler/rrtstreetwise/install.cab
DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA}
DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - hxxp://www.photodex.com/pxplay.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {FE5B9F54-7764-4C01-89F0-4862601EE954} - hxxp://photos.msn.com/resources/neutral/controls/DigWebX2.cab?10,0,910,0
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxsrvc.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

S1 mfehidk;McAfee Inc. mfehidk;c:\winnt\system32\drivers\mfehidk.sys [2007-4-1 214664]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-1-5 9968]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
S2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-7-30 359952]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-4-1 144704]
S2 Seagate Sync Service;Seagate Sync Service;c:\program files\seagate\sync\SeaSyncServices.exe [2007-1-18 24120]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-4-1 24652]
S3 hp4200c;%usbscan.SvcDesc%;c:\winnt\system32\drivers\hp4200c.sys [2001-2-18 9312]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-4-1 606736]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\winnt\system32\drivers\mfeavfk.sys [2007-4-1 79816]
S3 mfebopk;McAfee Inc. mfebopk;c:\winnt\system32\drivers\mfebopk.sys [2007-4-1 35272]
S3 mferkdk;McAfee Inc. mferkdk;c:\winnt\system32\drivers\mferkdk.sys [2007-4-1 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\winnt\system32\drivers\mfesmfk.sys [2007-4-1 40552]
S3 rootrepeal;rootrepeal;\??\c:\winnt\system32\drivers\rootrepeal.sys --> c:\winnt\system32\drivers\rootrepeal.sys [?]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 7408]

=============== Created Last 30 ================

2010-01-21 16:40:36 8212 ----a-w- c:\winnt\mfebcdata
2010-01-20 16:35:44 0 dc----w- c:\docume~1\alluse~1\applic~1\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}
2010-01-20 13:40:02 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-01-20 13:38:51 0 d-----w- c:\program files\SUPERAntiSpyware
2010-01-20 13:38:51 0 d-----w- c:\docume~1\owner\applic~1\SUPERAntiSpyware.com
2010-01-20 13:37:26 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-01-15 19:35:36 411368 ----a-w- c:\winnt\system32\deploytk.dll
2010-01-13 14:44:54 664 ----a-w- c:\winnt\system32\d3d9caps.dat
2010-01-13 06:47:46 470528 ------w- c:\winnt\system32\dllcache\aclayers.dll

==================== Find3M ====================

2010-01-20 07:45:57 95360 ----a-w- c:\winnt\system32\drivers\atapi.sys
2010-01-20 07:45:57 95360 ----a-w- c:\winnt\system32\dllcache\atapi.sys
2010-01-07 21:07:14 38224 ----a-w- c:\winnt\system32\drivers\mbamswissarmy.sys
2010-01-07 21:07:04 19160 ----a-w- c:\winnt\system32\drivers\mbam.sys
2009-12-23 00:40:50 40848 ----a-w- c:\docume~1\owner\applic~1\wklnhst.dat
2006-01-04 02:05:08 4035 ----a-w- c:\program files\INSTALL.LOG
2001-09-28 22:00:28 164864 ----a-w- c:\program files\UNWISE.EXE
2008-09-04 16:41:34 273951 --sha-w- c:\winnt\system32\TvFiknpo.ini2
2009-09-17 21:35:57 16384 --sha-w- c:\winnt\temp\cookies\index.dat
2009-09-17 21:35:57 16384 --sha-w- c:\winnt\temp\history\history.ie5\index.dat
2009-09-17 21:35:57 16384 --sha-w- c:\winnt\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 13:27:28.65 ===============


GMER Log
GMER 1.0.15.15281 - http://www.gmer.net
Rootkit quick scan 2010-01-26 23:11:37
Windows 5.1.2600 Service Pack 2
Running: yz78q8iz.exe; Driver: C:\DOCUME~1\Owner\LOCALS~1\Temp\fxtdypow.sys


---- System - GMER 1.0.15 ----

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateFile [0xEBB4078A]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcess [0xEBB40738]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcessEx [0xEBB4074C]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwMapViewOfSection [0xEBB407CA]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenProcess [0xEBB40710]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenThread [0xEBB40724]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwProtectVirtualMemory [0xEBB4079E]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwSetContextThread [0xEBB40776]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwSetInformationProcess [0xEBB40762]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwTerminateProcess [0xEBB407F9]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0xEBB407E0]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwYieldExecution [0xEBB407B4]
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtCreateFile
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtMapViewOfSection
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtOpenProcess
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtOpenThread
Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtSetInformationProcess

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)

Device -> \Driver\atapi \Device\Harddisk0\DR0 8574D618

---- Files - GMER 1.0.15 ----

File C:\WINNT\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----


Attached Files



#4 Elise

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Posted 27 January 2010 - 11:02 AM

Hello,

Since you have a nasty rootkit onboard, please consider the following information first...

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer.

***************************************************

Download ComboFix from one of these locations:

Link 1
Link 2


**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------

With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.


Go to Microsoft's website => http://support.microsoft.com/kb/310994

Scroll down to Step 1, and select the download that's appropriate for your Operating System. Download the file & save it as it's originally named.

Note: If you have SP3, use the SP2 package.


---------------------------------------------------------------------

Transfer all files you just downloaded, to the desktop of the infected computer.

--------------------------------------------------------------------


Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools



  • Drag the setup package onto ComboFix.exe and drop it.

  • Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.





  • At the next prompt, click 'Yes' to run the full ComboFix scan.

  • When the tool is finished, it will produce a report for you.
Please post the C:\ComboFix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 jlbvt

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Posted 27 January 2010 - 11:34 AM

Thank you. I was afraid that you were going to say that. I think the wise thing would be to reformat and reinstall. Thanks so much for the info on fraud. I will take a look. I have a second internal hard drive. Will I need to reformat that as well?
Any suggestions on what to run on regular basis for protection? I see Comcast has just switched to Norton for AV so I will install that.
Thanks, Again,
Janet

#6 Elise

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Posted 27 January 2010 - 12:33 PM

In this case, the problem is not that the computer can't be cleaned, but that it will remain with a certain security vulnerability that may or may not be exploited by another thread in the future.

Its a good precaution to scan your secondary drive with different tools (like online scans) to make sure nothing is infected there, before restoring data from it.

Some general information...

Please read these advices, in order to prevent reinfecting your PC:
  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  2. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  3. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  4. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.
Some more links you might find of interest:

Edited by elise025, 27 January 2010 - 12:36 PM.

regards, Elise


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#7 jlbvt

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Posted 27 January 2010 - 01:23 PM

Thanks so much.

#8 Elise

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Posted 27 January 2010 - 01:53 PM

This topic is now closed.

regards, Elise


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