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Software demanding I pay to get rid of fake virues


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4 replies to this topic

#1 jenelson

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Posted 20 January 2010 - 03:20 PM

I need to remove a program that scanned my system and told me there were over 400 items that needs to be removed from my system. It is now putting up a large window (blocking my screen) demanding money to remove these items.I have run all the normal spy ware removal software I have (spy-bot S&D, Ad-Aware and E-Z Trust AVS...Nothing finds this software. I'm at my wits end on getting this off my computer so any help would be greatly appreciated

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#2 cookmiester

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Posted 20 January 2010 - 03:25 PM

Please could you tell me what the fake anti-virus is called.

#3 jenelson

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Posted 20 January 2010 - 03:51 PM

Running windows Vista

The software is :

HP Total Care Adviser // PC health & Security

It will not allow ANY thing to open.
Not even the "Control Panel"
You can click the "start Orb" and it will bring up the other window, but then the above software kicks it closed and brings up the pay me now window.

#4 whiteac2k4

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Posted 20 January 2010 - 05:11 PM

DO NOT GIVE OUT YOUR CREDIT CARD NUMBER! :thumbsup:
Sorry had to caps.
please download Malwarebytes from www.malwarebytes.org.
Install---Update----Run full scan---show results---remove

If you are not able to run the installer then run as administrator(right click; run as)
and or run rkill.exe

Rkill.exe http://download.bleepingcomputer.com/grinler/rkill.exe
Rkill.com http://download.bleepingcomputer.com/grinler/rkill.com
Rkill.scr http://download.bleepingcomputer.com/grinler/rkill.scr
Rkill.pif http://download.bleepingcomputer.com/grinler/rkill.pif

The HP stuff shouldnt be the offending program rather the Fake.alert virus is stating that HP advisory is infected (could be wrong)

Please post back to let us know how the scan went.

#5 jenelson

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Posted 20 January 2010 - 07:52 PM

Many thanks, this was my friends computer and we got it removed completely!!!!!! :thumbsup:

thanks again for all the very fast replies :flowers:




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