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Crash on wake-up


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#1 pnph

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Posted 20 January 2010 - 01:50 PM

My machine crashes and reboots on wake-up (mostly when i have programmes running, last time was itunes and firefox) and sometimes when i'm working, according to windows it's BSOD but only once has the screen actually gone blue mostly part of the top of the screen goes red with white bits before the machine reboots. I'm running XP SP3 with AVG free which can't find any viruses. Thanks in advance

Edited by pnph, 20 January 2010 - 03:43 PM.


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#2 hamluis

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Posted 20 January 2010 - 02:52 PM

System crashes occur for any number of reasons.

Unless you have a specific reason for thinking that your system is infected...I suggest that you edit your original post and remove the HJT data, which is only relevant in one of our malware forums.

I also suggest that you Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/. This will assist in getting more data re whatever is causing your BSOD/system problems.

The content of error messages is important, it may contain clues as to what may be the problem. To attempt to troubleshoot such errors...the content (at least, the first sentence or two) needs to be reviewed.

IIRC, various problems relating to hibernation/standby...involve damaged video drivers. The attempted fix would involve uninstalling the current drivers first...then reinstalling same or updating.

Louis

It would be wise to update to IE8, many websites no longer support use of IE6 (since it is less secure than IE8).

Edited by hamluis, 20 January 2010 - 02:53 PM.


#3 pnph

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Posted 20 January 2010 - 04:04 PM

reinstalled the drivers like you suggested and for now at east it's working fine although i'm not sure why since I'd already tried but i'm not complaining. Thanks a lot for your help XD

Patrick

#4 hamluis

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Posted 20 January 2010 - 04:07 PM

Keep an eye on it for awhile, happy computing :thumbsup:.

Louis

#5 pnph

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Posted 22 January 2010 - 12:13 PM

It's back again :thumbsup: i've got the windows error signature:

BCCode : 40000080 BCP1 : 898583D8 BCP2 : 88E5F058 BCP3 : 805512E8
BCP4 : 00000001 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

and the names of the files in the error report:

C:\DOCUME~1\Patrick\LOCALS~1\Temp\WERb251.dir00\Mini012210-01.dmp
C:\DOCUME~1\Patrick\LOCALS~1\Temp\WERb251.dir00\sysdata.xml

let me know if anything else is needed from the error report,
Thanks again,
Patrick

#6 hamluis

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Posted 22 January 2010 - 12:42 PM

Bug checks (or STOP errors) all have codes, designed to indicate what the problem might be.

www.aumha.org is what I consider the best general reference on STOP errors. From there:

"0x00000080: NMI_HARDWARE_FAILURE
This general indication of a hardware failure is often quite difficult to pin down. Follow usual hardware troubleshooting protocols, in particular: Roll-back any recent hardware or driver changes; ensure that RAM sticks are matched and undamaged; check for viruses or hard drive damage; run ChkDsk to identify file system problems; ensure that all connections are sound inside the computer and all cards well-seated. In tough cases you may need to consult a professional shop for hardware diagnosis and repair."

But...you should have a .dmp file from that error and that may provide more clues.

Do a search of your system (using the Start/Search function) and insert *.dmp as the search string/phrase. This should yield all .dmp files.

Then, try to follow the instruction at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/, posting the results.

Louis




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