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Computer locking up - possible malware / virus infection...


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#1 evhjim

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Posted 20 January 2010 - 12:50 PM

Sometime over this past weekend, my computer (running Vista) started locking up on me shortly after start-up. Basically, the computer starts up as it normally does, but within a few minutes (sometimes seconds), the desktop becomes unresponsive, and the cursor goes into "thinking" mode. When I attempt to open the task manager, the screen goes blank after a few seconds, and I get a warning message that says "Login process has failed to create the security options dialog.
Failure - Security Options". I have been trying to troubleshoot in safe mode, but without internet access it has been difficult (currently looking for answers on my work computer). It was suggested to me by a friend to download and run malwarebytes (which I put onto my flash drive and installed on my notebook in safe-mode), but the program would not run saying that one of the files did not register correctly or a file was missing (vbagrid6.ocx ...I think...). I then went looking for other malware removal options. I found Spybot and ComboFix, but it appears that Spybot requires an internet connection to operate, which I cannot do in safe mode. ComboFix suggests that I should not run it without consulting the fine people in this forum, so I humbly ask for your expert guidance in this matter. I have nearly 60GB of pictures and music that I do not want to lose, and I do not have a Windows Vista restore disk, so I need to do whatever I can to fix the problem without a full system restore. I appreciate any assistance.

Thank you!

Very Respectfully,

evhjim

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#2 whiteac2k4

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Posted 20 January 2010 - 01:21 PM

You can use safemode with networking to work in safe mode and have internet access. Download another copy of Malwarebytes from www.malwarebytes.org, update then perform a full scan. One thing you can do is download Rkill.exe you may have to Google for it cannot remember the website to DL from. Run the Rkill.exe and when its finsihed run Malwarebytes. I will stress this, Malwarebytes works best in a normal setting, so safemode scans arent as great.

#3 evhjim

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Posted 20 January 2010 - 01:38 PM

Thank you whiteac2K4! I will give this a shot.




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