Posted 20 January 2010 - 12:50 PM
Sometime over this past weekend, my computer (running Vista) started locking up on me shortly after start-up. Basically, the computer starts up as it normally does, but within a few minutes (sometimes seconds), the desktop becomes unresponsive, and the cursor goes into "thinking" mode. When I attempt to open the task manager, the screen goes blank after a few seconds, and I get a warning message that says "Login process has failed to create the security options dialog.
Failure - Security Options". I have been trying to troubleshoot in safe mode, but without internet access it has been difficult (currently looking for answers on my work computer). It was suggested to me by a friend to download and run malwarebytes (which I put onto my flash drive and installed on my notebook in safe-mode), but the program would not run saying that one of the files did not register correctly or a file was missing (vbagrid6.ocx ...I think...). I then went looking for other malware removal options. I found Spybot and ComboFix, but it appears that Spybot requires an internet connection to operate, which I cannot do in safe mode. ComboFix suggests that I should not run it without consulting the fine people in this forum, so I humbly ask for your expert guidance in this matter. I have nearly 60GB of pictures and music that I do not want to lose, and I do not have a Windows Vista restore disk, so I need to do whatever I can to fix the problem without a full system restore. I appreciate any assistance.