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Exchange Server keeps getting blacklisted - rootkit?


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2 replies to this topic

#1 tjagoda

tjagoda

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Posted 20 January 2010 - 09:40 AM

Hello - I have an exchange server which has been recently blacklisted. I know it's sending out spam - and I'm pretty sure the server itself is the convict (there are only like three PC's behind it, it's at a branch office.)

It's a SBS 2003 server. Here is the output of a GMER malware scan - does this look suspicious to anyone? I have run MWAB, the Microsoft MSRT, TrendMicro AV, Sophos Anti-Rootkit, and several others, and nothing has come up. Please help!

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-01-20 09:37:10
Windows 5.2.3790 Service Pack 2
Running: j6qqbs99.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\pxtdypog.sys


---- Kernel code sections - GMER 1.0.15 ----

? C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys The system cannot find the file specified. !
? C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS The system cannot find the file specified. !
? C:\Program Files\SUPERAntiSpyware\SASENUM.SYS The system cannot find the file specified. !
? C:\WINDOWS\system32\drivers\rootrepeal.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text E:\Program Files\Exchsrvr\bin\store.exe[5160] kernel32.dll!TerminateProcess 77E42014 5 Bytes JMP 005F3C9A E:\Program Files\Exchsrvr\bin\store.exe (Microsoft MDB Store/Microsoft Corporation)
.text E:\Program Files\Exchsrvr\bin\store.exe[5160] kernel32.dll!ExitProcess 77E668F9 5 Bytes JMP 005F3C6B E:\Program Files\Exchsrvr\bin\store.exe (Microsoft MDB Store/Microsoft Corporation)

---- User IAT/EAT - GMER 1.0.15 ----

IAT E:\Program Files\Exchsrvr\bin\exmgmt.exe[4048] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleBaseNameW] [4B761B7E] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT E:\Program Files\Exchsrvr\bin\exmgmt.exe[4048] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleFileNameExW] [4B761AC7] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT E:\Program Files\Exchsrvr\bin\mad.exe[4272] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleBaseNameW] [4B761B7E] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT E:\Program Files\Exchsrvr\bin\mad.exe[4272] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleFileNameExW] [4B761AC7] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT E:\Program Files\Exchsrvr\bin\store.exe[5160] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleBaseNameW] [4B761B7E] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT E:\Program Files\Exchsrvr\bin\store.exe[5160] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleFileNameExW] [4B761AC7] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT C:\WINDOWS\system32\wbem\wmiprvse.exe[5380] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleBaseNameW] [4B761B7E] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)
IAT C:\WINDOWS\system32\wbem\wmiprvse.exe[5380] @ C:\WINDOWS\system32\iphlpapi.dll [PSAPI.DLL!GetModuleFileNameExW] [4B761AC7] E:\Program Files\Exchsrvr\bin\PSAPI.DLL (Process Status Helper/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs TmPreFlt.sys (Pre-Filter For XP/Trend Micro Inc.)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy1 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy1 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy2 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy2 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy3 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy3 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy4 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy4 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy5 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy5 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy6 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy6 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy7 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy7 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy8 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy8 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy9 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy9 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume1 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume1 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume2 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume2 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume3 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume3 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy10 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy10 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy11 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy11 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy12 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy12 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy20 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy20 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy13 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy13 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy21 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy21 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy14 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy14 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy22 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy22 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy15 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy15 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy23 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy23 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy16 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy16 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy24 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy24 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy17 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy17 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy25 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy25 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy18 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy18 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy26 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy26 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy19 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy19 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy27 vsp.sys (Volume Snapshot Provider Driver/Symantec Corporation)
AttachedDevice \Driver\VolSnap \Device\HarddiskVolumeShadowCopy27 ntkrnlpa.exe (NT Kernel & System/Microsoft Corporation)
---- Processes - GMER 1.0.15 ----

Library C:\Program (*** hidden *** ) @ C:\WINDOWS\system32\winlogon.exe [516] 0x10000000
Library C:\Program (*** hidden *** ) @ C:\WINDOWS\system32\winlogon.exe [7304] 0x10000000

---- Services - GMER 1.0.15 ----

Service C:\WINDOWS\System32\sbscrexe.exe (*** hidden *** ) [AUTO] SBCore <-- ROOTKIT !!!

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@Type 16
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@Start 2
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@ErrorControl 3
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@ImagePath %SystemRoot%\System32\sbscrexe.exe
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@DisplayName SBCore Service
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@ObjectName LocalSystem
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore@Description Provides core server services.
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore\Security
Reg HKLM\SYSTEM\CurrentControlSet\Services\SBCore\Security@Security 0x01 0x00 0x14 0x80 ...
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@Type 16
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@Start 2
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@ErrorControl 3
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@ImagePath %SystemRoot%\System32\sbscrexe.exe
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@DisplayName SBCore Service
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@ObjectName LocalSystem
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore@Description Provides core server services.
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore\Security (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\SBCore\Security@Security 0x01 0x00 0x14 0x80 ...

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 01: copy of MBR
Disk \Device\Harddisk0\DR0 sector 02: copy of MBR
Disk \Device\Harddisk0\DR0 sector 03: copy of MBR
Disk \Device\Harddisk0\DR0 sector 04: copy of MBR
Disk \Device\Harddisk0\DR0 sector 05: copy of MBR
Disk \Device\Harddisk0\DR0 sector 06: copy of MBR
Disk \Device\Harddisk0\DR0 sector 07: copy of MBR
Disk \Device\Harddisk0\DR0 sector 08: copy of MBR
Disk \Device\Harddisk0\DR0 sector 09: copy of MBR
Disk \Device\Harddisk0\DR0 sector 10: copy of MBR
Disk \Device\Harddisk0\DR0 sector 11: copy of MBR
Disk \Device\Harddisk0\DR0 sector 12: copy of MBR
Disk \Device\Harddisk0\DR0 sector 13: copy of MBR
Disk \Device\Harddisk0\DR0 sector 14: copy of MBR
Disk \Device\Harddisk0\DR0 sector 15: copy of MBR
Disk \Device\Harddisk0\DR0 sector 16: copy of MBR
Disk \Device\Harddisk0\DR0 sector 17: copy of MBR
Disk \Device\Harddisk0\DR0 sector 18: copy of MBR
Disk \Device\Harddisk0\DR0 sector 19: copy of MBR
Disk \Device\Harddisk0\DR0 sector 20: copy of MBR
Disk \Device\Harddisk0\DR0 sector 21: copy of MBR
Disk \Device\Harddisk0\DR0 sector 22: copy of MBR
Disk \Device\Harddisk0\DR0 sector 23: copy of MBR
Disk \Device\Harddisk0\DR0 sector 24: copy of MBR
Disk \Device\Harddisk0\DR0 sector 25: copy of MBR
Disk \Device\Harddisk0\DR0 sector 26: copy of MBR
Disk \Device\Harddisk0\DR0 sector 27: copy of MBR
Disk \Device\Harddisk0\DR0 sector 28: copy of MBR
Disk \Device\Harddisk0\DR0 sector 29: copy of MBR
Disk \Device\Harddisk0\DR0 sector 30: copy of MBR
Disk \Device\Harddisk0\DR0 sector 31: copy of MBR
Disk \Device\Harddisk0\DR0 sector 32: copy of MBR
Disk \Device\Harddisk0\DR0 sector 33: copy of MBR
Disk \Device\Harddisk0\DR0 sector 34: copy of MBR
Disk \Device\Harddisk0\DR0 sector 35: copy of MBR
Disk \Device\Harddisk0\DR0 sector 36: copy of MBR
Disk \Device\Harddisk0\DR0 sector 37: copy of MBR
Disk \Device\Harddisk0\DR0 sector 38: copy of MBR
Disk \Device\Harddisk0\DR0 sector 39: copy of MBR
Disk \Device\Harddisk0\DR0 sector 40: copy of MBR
Disk \Device\Harddisk0\DR0 sector 41: copy of MBR
Disk \Device\Harddisk0\DR0 sector 42: copy of MBR
Disk \Device\Harddisk0\DR0 sector 43: copy of MBR
Disk \Device\Harddisk0\DR0 sector 44: copy of MBR
Disk \Device\Harddisk0\DR0 sector 45: copy of MBR
Disk \Device\Harddisk0\DR0 sector 46: copy of MBR
Disk \Device\Harddisk0\DR0 sector 47: copy of MBR
Disk \Device\Harddisk0\DR0 sector 48: copy of MBR
Disk \Device\Harddisk0\DR0 sector 49: copy of MBR
Disk \Device\Harddisk0\DR0 sector 50: copy of MBR
Disk \Device\Harddisk0\DR0 sector 51: copy of MBR
Disk \Device\Harddisk0\DR0 sector 52: copy of MBR
Disk \Device\Harddisk0\DR0 sector 53: copy of MBR
Disk \Device\Harddisk0\DR0 sector 54: copy of MBR
Disk \Device\Harddisk0\DR0 sector 55: copy of MBR
Disk \Device\Harddisk0\DR0 sector 56: copy of MBR
Disk \Device\Harddisk0\DR0 sector 57: copy of MBR
Disk \Device\Harddisk0\DR0 sector 58: copy of MBR
Disk \Device\Harddisk0\DR0 sector 59: copy of MBR
Disk \Device\Harddisk0\DR0 sector 60: copy of MBR
Disk \Device\Harddisk0\DR0 sector 61: copy of MBR
Disk \Device\Harddisk0\DR0 sector 62: copy of MBR
Disk \Device\Harddisk0\DR0 sector 63: rootkit-like behavior; copy of MBR

---- EOF - GMER 1.0.15 ----


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#2 Elise

Elise

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Posted 26 January 2010 - 08:22 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

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Posted 03 February 2010 - 09:58 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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