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Can't get rid of stubborn malware


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8 replies to this topic

#1 dear stabby

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Posted 20 January 2010 - 05:02 AM

Hello forum! Tonight, my browser (Chrome) insisted on redirecting all over the place when I search in Google. Other links appear to be functioning normally, like within a website. It seems to be only when I try to click on a link from a Google search that it redirects. At first it was redirecting to clicksearchonline.com pages, but now direction to ifersam.com happens every time. It tries to lead me through several pop up warnings about my computer being infected (um, clearly it is) and then trying to download a .exe file to my drive, which the browser then prompts me either to save or discard. Of course I clicked discard. Oddly enough, I kept the tab open for reference while writing this and I cannot close it. I will try closing the whole browser after I write this.

I have run Ad-Aware scans multiple times. Once it came up with three suspicious cookies which I removed, but the full scan came back clean and I am still having the problem with the browser redirects. I've been a Mac user almost all my life and picked up a netbook (Asus Eee PC) for portability and so I have a Windows machine to test web sites. This is my first time dealing with anything like this and I am entirely unsure what to do. Any help is much appreciated. Thanks!

Edit: Moved topic from XP to the more appropriate forum, to preclude the need to repost as suggested below. ~ Animal

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#2 doinmeedin

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Posted 20 January 2010 - 06:33 AM

Hi there if you can download this and run it http://www.eset.com/onlinescan/ !
After it runs click to clear anything it fids then reboot when it's finished !

Good Luck ! :thumbsup:

If life is not an option then why are we not given the option in the first place !


#3 OldGrumpyBastard

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Posted 20 January 2010 - 07:42 AM

Advanced malware removal help can be found here:

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Does this look like an OldGrumpyBastard or what?

#4 dear stabby

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Posted 21 January 2010 - 07:37 AM

I ran eset, it removed a few malicious files. Ran it again, it came back clean. But my search engine results are still redirecting. Anyone know what this is and how I can get rid of it? I know I'm not supposed to post logs from HijackThis or anything until I'm asked.

#5 certifiednerd

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Posted 21 January 2010 - 07:50 AM

most likly the proxy settings are on, it is very common for an infection to set this and will cause you to run around in circles trying to find more infections, to change the proxy settings do the following

open internet explorer
under tools open internet options
go to the tab labeled connections
click the button labeled "LAN settings"
make sure proxy settings are unchecked
if it is checked, uncheck it

#6 dear stabby

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Posted 21 January 2010 - 08:05 AM

No proxy settings on Chrome or IE were set.

I'd like to post DDS and RootRepeal logs in the other forum but I can't until I know what this is....any ideas?

#7 certifiednerd

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Posted 21 January 2010 - 08:12 AM

the only other option is an addon within internet explorer, try running it without any addons and see if you have the same issue
to do this:

start-->all programs-->accessories-->system tools-->internet explorer(without addons)

see if you can click links that way and be ok, if so its an add on and we can go from there to figure out what one it is

#8 dear stabby

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Posted 23 January 2010 - 01:45 AM

I don't have any add-ons, and as I mentioned in my original topic I am not using IE.

#9 Orange Blossom

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Posted 23 January 2010 - 11:25 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/289642/search-engine-results-being-redirected/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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