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Started with Google Redirect, now PC wont boot into normal mode


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2 replies to this topic

#1 TrueBlue427

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Posted 19 January 2010 - 10:29 PM

Hey there,

So, I went to restart my computer after using Norton 360 to get rid of some Google redirect virus that I had, and my computer failed to boot into normal mode. It gets to the screen where it says Windows XP Media Center Edition with the loading bar, and then my system just seems to restart, and it is caught in that loop. I have managed to boot my system into safe mode.

I've been using my laptop to obtain the software needed for this message board. I also ran a Hijack This scan, but I'll wait to post that log until asked to by an administrator, as directed by the rules of the forum.

It really seemed to come out of nowhere. Like I said, the only problem I had before I rebooted was some Google redirects, which prompted me to run a scan with Norton 360 and reboot.

I thank you in advance for your help! I really appreciate the service that you offer!

Thanks,

Scott


DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Administrator at 21:55:22.40 on Tue 01/19/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.794 [GMT -5:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
K:\dds.scr

============== Pseudo HJT Report ===============

BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AOLSearchHook Class: {54eb34ea-e6be-4cfd-9f4f-c4a0c2eafa22} - c:\program files\aim search\AOLSearch.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.5.2.11\IPSBHO.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [CHotkey] zHotkey.exe
mRun: [ShowWnd] ShowWnd.exe
mRun: [SunKistEM] c:\program files\digital media reader\shwiconem.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\fortem~1.lnk - c:\program files\lg soft india\fortemanager\bin\Monitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\smartw~1.lnk - c:\program files\netgear\wg111 configuration utility\WG111CFG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\symant~1.lnk - c:\program files\microsoft office\office\1033\OLFSNT40.EXE
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.5.2.11\CoIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\8xvx29zo.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-5-20 64160]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0305020.00b\SymEFA.sys [2009-9-8 310320]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1028432]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0305020.00b\BHDrvx86.sys [2009-9-8 259632]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0305020.00b\cchpx86.sys [2009-9-8 482432]
S1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100116.002\IDSXpx86.sys [2010-1-16 329592]
S2 CX88XBAR;AVerMedia AVerTV MPEG Crossbar (Dual-Input);c:\windows\system32\drivers\A88BarBB.sys [2004-9-7 10112]
S2 McShield;McAfee Real-time Scanner;c:\program files\mcafee\virusscan\mcshield.exe --> c:\program files\mcafee\virusscan\McShield.exe [?]
S2 MyWebSearchService;My Web Search Service;c:\progra~1\mywebs~1\bar\1.bin\mwssvc.exe --> c:\progra~1\mywebs~1\bar\1.bin\mwssvc.exe [?]
S2 N360;Norton 360;c:\program files\norton 360\engine\3.5.2.11\ccSvcHst.exe [2009-9-8 117640]
S3 CXAVSAUD;AVerMedia AVerTV AvStream Audio Capture;c:\windows\system32\drivers\A88AudBB.sys [2004-9-7 9216]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-12-4 102448]
S3 LGDDCDevice;LGDDCDevice;c:\program files\lg soft india\fortemanager\bin\I2CDriver.sys [2009-9-13 14336]
S3 LGII2CDevice;LGII2CDevice;c:\program files\lg soft india\fortemanager\bin\PII2CDriver.sys [2009-9-13 18432]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe --> c:\progra~1\mcafee\viruss~1\mcsysmon.exe [?]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100118.039\NAVENG.SYS [2010-1-19 84912]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100118.039\NAVEX15.SYS [2010-1-19 1323568]

=============== Created Last 30 ================

2010-01-20 02:05:45 0 d-----w- c:\program files\Trend Micro
2010-01-20 01:13:42 0 d-sh--w- c:\documents and settings\administrator\PrivacIE
2010-01-20 01:13:31 0 d-sh--w- c:\documents and settings\administrator\IETldCache
2010-01-13 01:46:26 0 d-----w- c:\program files\GIMP-2.0
2010-01-12 20:16:22 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2009-12-30 03:38:34 0 d-----w- c:\program files\VideoLAN

==================== Find3M ====================

2009-11-20 15:30:12 107888 ----a-w- c:\windows\system32\CmdLineExt.dll
2009-11-06 15:59:54 15406728 ----a-w- c:\windows\system32\xlive.dll
2009-11-06 15:59:54 13642888 ----a-w- c:\windows\system32\xlivefnt.dll
2009-11-02 23:05:36 167064 ----a-w- c:\windows\system32\xliveinstall.dll
2009-11-02 23:05:34 71832 ----a-w- c:\windows\system32\xliveinstallhost.exe
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
1998-12-09 02:53:54 99840 ----a-w- c:\program files\common files\IRAABOUT.DLL
1998-12-09 02:53:54 70144 ----a-w- c:\program files\common files\IRAMDMTR.DLL
1998-12-09 02:53:54 48640 ----a-w- c:\program files\common files\IRALPTTR.DLL
1998-12-09 02:53:54 31744 ----a-w- c:\program files\common files\IRAWEBTR.DLL
1998-12-09 02:53:54 186368 ----a-w- c:\program files\common files\IRAREG.DLL
1998-12-09 02:53:54 17920 ----a-w- c:\program files\common files\IRASRIAL.DLL
2009-07-23 20:47:23 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009072320090724\index.dat

============= FINISH: 21:56:45.15 ===============

Attached Files


Edited by TrueBlue427, 19 January 2010 - 11:34 PM.


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#2 myrti

myrti

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Posted 25 January 2010 - 02:22 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
[We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

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Posted 05 February 2010 - 03:57 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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