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Unknown Malware Causing survey popups


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3 replies to this topic

#1 donnybooch

donnybooch

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Posted 19 January 2010 - 04:16 PM

This malware is operating in Firefox and I dont even know what it is... hopefully someone here can find it. It causes firefox to open a window which usually brings up registry defender advertisement, or a survey from www.websitesurveygroup.com.


DDS (Ver_09-12-01.01) - NTFSx86
Run by MW at 16:03:36.04 on Tue 01/19/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1016.317 [GMT -5:00]

AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SYSTEM32\USRshutA.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Business-in-a-Box\BIBLauncher.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Download\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Download\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com/web?o=13110&l=dis
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant = hxxp://www.crawler.com/search/ie.aspx?tb_id=60001
mCustomizeSearch = hxxp://dnl.crawler.com/support/sa_customize.aspx?TbId=60001
uURLSearchHooks: Winamp Search Class: {57bca5fa-5dbb-45a2-b558-1755c3f6253b} - c:\program files\winamp toolbar\winamptb.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
mURLSearchHooks: Winamp Search Class: {57bca5fa-5dbb-45a2-b558-1755c3f6253b} - c:\program files\winamp toolbar\winamptb.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - No File
BHO: Winamp Toolbar Loader: {25cee8ec-5730-41bc-8b58-22ddc8ab8c20} - c:\program files\winamp toolbar\winamptb.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: Winamp Toolbar: {ebf2ba02-9094-4c5a-858b-bb198f3d8de2} - c:\program files\winamp toolbar\winamptb.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - No File
TB: {855F3B16-6D32-4FE6-8A56-BBB695989046} - No File
TB: {4E7BD74F-2B8D-469E-DFF1-FC69A094BE7D} - No File
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [BIBLauncher] c:\program files\business-in-a-box\BIBLauncher.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [USRpdA] c:\windows\system32\usrmlnka.exe runservices \device\3cpipe-USRpdA
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: &Search - ?p=RGfox000
IE: &Winamp Search - c:\documents and settings\all users\application data\winamp toolbar\ietoolbar\resources\en-us\local\search.html
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\program files\yahoo!\messenger\YahooMessenger.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1005.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\mw\applic~1\mozilla\firefox\profiles\bvyibrls.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=DEF&v=18&q=
FF - prefs.js: browser.search.selectedEngine - Fast Browser Search
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=NAUS&v=18&tid={344D2559-CDD5-4C4E-DC61-AAC8F3C497DD}&q=
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1636.7222\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPMFireLauncher.dll
FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 142832]
S2 gupdate1ca0d7232011026;Google Update Service (gupdate1ca0d7232011026);c:\program files\google\update\GoogleUpdate.exe [2009-7-25 133104]
S3 XDva035;XDva035;\??\c:\windows\system32\xdva035.sys --> c:\windows\system32\XDva035.sys [?]

=============== Created Last 30 ================

2010-01-19 04:13:05 181120 ------w- c:\windows\system32\MpSigStub.exe
2010-01-19 04:10:52 0 d-----w- c:\program files\Microsoft Security Essentials
2010-01-19 03:24:29 0 d-----w- c:\docume~1\mw\applic~1\Malwarebytes
2010-01-19 03:24:13 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-19 03:24:10 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-01-19 03:24:06 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-19 03:24:05 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-17 15:55:17 0 d-----w- c:\program files\BHODemon 2
2010-01-17 14:55:55 0 d-----w- c:\program files\SpywareBlaster
2010-01-13 04:25:33 0 d-sh--w- c:\documents and settings\mw\PrivacIE
2010-01-13 04:02:59 0 d-sh--w- c:\documents and settings\mw\IETldCache
2010-01-13 03:53:52 0 d-----w- c:\windows\ie8updates
2010-01-13 03:49:12 0 dc-h--w- c:\windows\ie8
2010-01-13 03:41:42 246272 -c----w- c:\windows\system32\dllcache\ieproxy.dll
2010-01-13 03:41:42 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll
2010-01-13 03:41:18 92160 -c----w- c:\windows\system32\dllcache\iecompat.dll
2010-01-12 21:48:56 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-01-04 06:23:04 212240 ------w- c:\windows\system32\Richtx32.ocx
2010-01-04 06:23:04 132880 ------w- c:\windows\system32\MSINET.OCX
2010-01-04 06:23:04 124688 ------w- c:\windows\system32\Mswinsck.ocx
2010-01-04 06:23:03 608448 ------w- c:\windows\system32\Comctl32.ocx
2010-01-04 06:23:03 152848 ------w- c:\windows\system32\comdlg32.ocx
2010-01-04 06:23:03 0 d-----w- c:\program files\ZakFromAnotherPlanet
2009-12-27 02:07:23 0 d-----w- c:\program files\Yahmosis

==================== Find3M ====================

2009-12-20 19:39:11 152064 ----a-w- c:\windows\snap.dat
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2008-06-02 14:19:50 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008060220080603\index.dat

============= FINISH: 16:06:35.71 ===============



ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2010/01/19 16:09
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: mlqsxjgg.sys
Image Path: mlqsxjgg.sys
Address: 0xF7756000 Size: 54016 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB2063000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==

Edited by donnybooch, 19 January 2010 - 04:17 PM.


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#2 donnybooch

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Posted 20 January 2010 - 05:28 PM

Popups of this type are getting worse... have cleared everything else out, but still cant find this one.


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 22 January 2010 - 09:29 AM.


#3 Elise

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Posted 25 January 2010 - 09:59 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log

Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#4 Elise

Elise

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Posted 03 February 2010 - 10:20 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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