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I think I have a bad virus


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#1 LindaIHN

LindaIHN

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Posted 19 January 2010 - 11:43 AM

Hi,
I'm not even going to be able to give you much information because I'm currently on my desktop computer, which is fine. My laptop, which is a Dell Inspiron 1545 has a virus. All of a sudden an error message popped up saying I was infected and that my virus protection was only for "evaluation" and that I needed to purchase protection. Of course, I thought it was a scam because I have Avast and I've had it for years. A couple of days ago my anti-virus siren sounded and I clicked on "abort connection" and ran a scan just to be sure. Today the same thing happened only this time pages started opening all by themselves and I cannot open a window that I want to open. It won't even let me open Paint Shop Pro to take screen shots of some of the many messages I've been getting. After trying to continue what I was working on I finally gave up and closed out of my mail program and am currently running Avast but I have an awful feeling that it's not going to work. I even had trouble opening Avast. I kept getting pop-ups telling me I was infected, etc. It would not let me open either of my Spyware programs, either (Malwarebytes and SAS). Does anyone have any ideas? I have a really bad memory so I can't remember much about all the pop-ups other than the screen that kept opening about purchasing protection. Oh, a porn site came up three times, too, and I've never been to a porn site. Help!!! I think I might have to call Dell on this one and I dread that call. I've never had anything this crazy take over my computer before. My computer is fairly new. I purchased it in March of 2009.
Linda

Edit: Moved from Vista to the more appropriate forum ~ Animal
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

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#2 LindaIHN

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Posted 19 January 2010 - 12:18 PM

I have more information. I wrote a few of my pop-ups down. I also ran Avast and it didn't find any virues. However, this is a new warning that I've never seen in my life before. A black and red box comes up titled "INFILTRATON ALERT" and it goes on to say: Your computer is being attacked by an Internet virus. It could be a password-stealing attack, a trojan-dropper or similar.

Details
Attack from 178.149.51.17 Port 24751
Attacked port 50763
Threat BankerFox.A

Windows are still opening on their own. Also, a "Anti Virus Live" keeps opening and I'm pretty sure from having run across this before that it is what contains the virus but the last time I was easily able to get rid of it. I didn't even click on it this time. Another pop-up is "Application cannot be executed. The file control.exe is infected. Do you want to activate your anti-virus now?" If I say yes, I get another pop-up. Another pop-up is "C:Progra~\jave\jreb\bin\ssvagent.exe. The remote procedure call failed and did not execute.

Then there's "Windows Security Alert" Windows reports that your computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan you computer (not my typo but there's). Your system may be at risk now.

I think I might call Earthlink and see if they can help me. I was finally able to open SAS and that is running now.
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#3 LindaIHN

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Posted 19 January 2010 - 01:10 PM

I can't find where this was moved to if I close out my screen. Anyway, I ran SAS and it found over 40 infections. I let SAS take care of them and I tried to get on the Internet and could not. I then ran Anti-Malwarebytes and that found one more infection and I had it take care of that one. I still cannot get on the Internet. It is telling me I am not connected but I am. I also called Earthlink and they were no help at all. They said I need to contact Avast or Dell. I don't even know if there is a number for Avast but I will check. I am now running SAS again and then I'm going to shut down for now and come back to this in a couple of hours. I have never encountered anything like this in all the years I've been on the computer. I can't even open non-Internet programs like Paint Shop Pro.
Linda
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#4 LindaIHN

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Posted 19 January 2010 - 05:21 PM

The latest information on my problem is that according to Dell, the infections I had corrupted some files and that is why I can no longer get on Internet Explorer. All the infections are gone or quarantined. However, I found out that Dell does not cover software for even a year anymore and cannot help me unless I give them $59.99 for one phone call. I can't afford that so I sure hope someone here can help me.
Linda
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1

#5 LindaIHN

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Posted 21 January 2010 - 10:23 AM

I guess no one knew how to help me so I wanted to post an update. I had called my provider and the first two times I was not getting any help. When I started using my desktop, I remembered that my mail program hadn't worked for months but I never bothered calling Earthlink about it because I use my laptop all the time. So I decided to call Earthlink again to get my mail program fixed. Once that was fixed, I mentioned to the tech the reason I had called the other two times, and he set out to help me. He was very nice and very knowledgeable and had me start my computer in safe mode and took me through 20 minutes of changes in IE in safe mode. I never questioned what he was doing and let him guide me through this process and he got me into IE after getting out of safe mode. He told me that there is always a default back-up of IE on my hard drive and that is what he was able to get me to and I've had no problems since. I was a very happy camper that the third time was the charm. :thumbsup:)
Linda
Whoever loves instruction loves knowledge,
But he who hates correction is stupid.
Proverbs 12:1




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