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Formatting doesn't solve my problem!


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#1 VRViperII

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Posted 25 August 2005 - 12:45 PM

Hi

Recently my computer got infected with some spyware that I couldn't quite remove. It installed the program PSGuard everytime I turned on my com. I managed to disable it but it still lurked in my registry and I couldn't delete it for some reason. So I decided to format my com.

After formatting my com, I got infected within a minute again. I didn't even open Internet Explorer. I set the computer to format and let my computer run while I went to do other stuff. I came back and I saw my C: with some of those "free virus scans" or "free spyware removal tools" installed in my folders.

My friends say that it may be because the spyware before I formatted infected my motherboard...is that even possible? Help would be appreciated, this is the first time for me where formatting doesn't solve the problem

note: I formatted correctly. I boot on xp cd, deleted my old partition, created a new one, formatted the partition and installed xp there.

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#2 thedon57

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Posted 25 August 2005 - 01:07 PM

Hi if you google psguard there is loads of sites to chooose from but one that looks good is www.Free-Scanner.com

Hope this helps.
Now installed Microsoft Security Essencials on my Tower with Windows Home Premium 32bit and Toshiba Satellite Pro Laptop with Windows Home Premium 64bit

#3 Bear

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Posted 25 August 2005 - 01:36 PM

Please click Here for removal instructions.
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My System Specs


Comptia A+, Network + & MCP certified.

#4 TEB

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Posted 25 August 2005 - 02:58 PM

When you get so much spyware it causes you to reformat, just reinstalling windows wont do it. You need to delete the partitions. Heres a guide.
http://techsomething.net/SupportMiscellane...ourComputer.htm

#5 VRViperII

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Posted 25 August 2005 - 04:57 PM

thanks for all the replies

I'm trying what Bear suggested.

and btw I did delete the partition, create a new one, then formatted my new partition before installing a fresh copy of windows xp.

#6 TEB

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Posted 25 August 2005 - 05:19 PM

If you did it correctly there no way the virus couldve survived. Unless of course you have more than one partition and the spyware installed itself in folder on the second partition and you didnt delete it.

#7 Enthusiast

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Posted 25 August 2005 - 08:26 PM

After running the following two malware programs, Adaware and Spybot Search and Destroy
*AdAware SE: http://www.lavasoftusa.com/software/adaware/
*Spybot S&D: http://www.safer-networking.org/en/index.html
(or downloading, installing them, updating them and then running them if you don't already have them), I suggest you post a HijackThis log for assistance with your problem.

Read the pinned post in the HijackThis forum, here
Carefully read and follow all directions explicitly.

Follow instructions, run a log, and post it in the appropriate HJT forum, at this link.

Do not attempt to fix anything by yourself yet.

A member of the HJT Team will analyze the log, make recommendations and offer assistance.

Please be patient. It may take a period of time to get a response because the members of the HJT Team are kept very busy.
Pleasebe patient as this team is manned by volunteers. They will help you as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum until you get a response from a member of the HJT team.

The first criteria they have when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking to see if a reply has been made might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, make your post and wait for a response from a team member.

#8 VRViperII

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Posted 26 August 2005 - 01:12 PM

thanks for the help again

well... the problem SEEMS fixed now. I formatted again, but this time, I disconnected my internet for the whole time. Sure enough, no spyware appeared (probably because there was no internet connection to attack me?). Then I turned on the windows firewall (it was off by default) and installed my mcafee personal firewall. So far I can surf the net fine, I'll post any problems if they occur.

Thanks again.

#9 Enthusiast

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Posted 26 August 2005 - 05:33 PM

Glad you got your problem fixed.

Now, to help prevent even more serious problems in the future, INSTALL SP2 !

Microsoft - Steps to take before SP 2 installation

These are the steps you are advised to take before installing SP2:

1. Back up all your data.

2. Check out the Web site of your hardware manufacturers to see if SP2-related hardware updates are available for download.

3. Purge your system of all spyware and adware you may have accumulated.

From Microsoft:
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default....wsxpsp2

Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

I would suggest running AdAware and Spybot Search and Destroy BEFORE you install SP2.
Download, install, update and run
*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D:
http://www.safer-networking.org/en/index.html

Also download, install, update and run the Microsoft Anti-Spy beta:
Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

Do you have a dialup or a broadband connection?
Microsoft offers a free CD to install SP 2 and if you are on a dialup it is highly recommended.

In fact, even using broadband, it is a large file and you may get better results and an easier, more troublefree install using the CD.

Order it here (free):
http://www.microsoft.com/windows....lt.mspx


If you encounter difficulties or have questions, call 888-SP2-HELP for assistance.

Microsoft Security Product Support Policy

Microsoft Policy
Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft subsidiaries. Phone numbers for international support can be found at: http://support.microsoft.com/common/international.aspx

Those refusing to install SP 2 on their Windows XP systems are acting irresponsibly – like drunk drivers, weaving and speeding through heavy traffic on bald tires in the rain. They are allowing their computers to increase everyone else’s exposure to viruses, Trojans and other malware by operating systems on the Internet that lack Critical security updates. It is irresponsible behavior.

If everyone used good security, continually updated AV and anti-malware programs there wouldn’t be any more virus pandemics and malware would not be rampant as it is now. SP2 is primarily security based.

SP 2 is a Critical Update that addresses security issues. Without the Critical Updates provided by SP 2 your computer lacks much of its ability to prevent the miscreants who produce malware from turning your computer into a zombie, assisting them in the spread of their malicious code. By not installing SP 2 you are risking loosing your ability to access future updates from Microsoft as well.

The vast majority of original problems experienced by some users upon installing SP 2 were the result of third party code that did not comply with Microsoft requirements – not flaws in XP or SP 2. Most of the manufacturers of peripheral devices and applications have issued updates for their products, making them compliant with the Microsoft code requirements and therefore will not conflict providing their updates are loaded. Most users of recent equipment had no problems with SP 2, just those using older equipment or programs.

Microsoft is offering a free CD for the installation of SP2. Those using it have far fewer problems than those who download it. Act responsibly - order it and use it!

Microsoft is also offering free support should you experience any problems after installing SP 2.

The following will enable you to determine if you are likely to have problems installing SP2:

Knowledgebase: Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?...ct=windowsxpsp2


Knowledgebase: Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

Be a responsible internet user and install SP2 in your XP computer as soon as possible.

Edited by Enthusiast, 26 August 2005 - 06:14 PM.





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