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Posted 19 January 2010 - 12:23 AM
Posted 19 January 2010 - 12:36 AM
I tried ... logging on a number of times in a variety of ways but it keeps logging me out. I am not getting past the log on page.
I have spent the weekend reading forums and pages and pages of advise. I read this forum thread as well as thread:
I really need my documents and cannot afford to loose them as there are files I need to send to my mortgage lender asap.
Edited by AustrAlien, 19 January 2010 - 12:46 AM.
Posted 19 January 2010 - 12:46 AM
Posted 19 January 2010 - 12:49 AM
Posted 19 January 2010 - 02:59 AM
Posted 19 January 2010 - 04:08 AM
Thanks a lot for the feedback on what you thought of Dan's instructions: That is very reassuring for us to know.
When is a good time to back up or copy all my documents and pictures? before Avast in safe mode?? Just need to check as my back up hard drive is still in the back of the computer. Should I before installing Avast just copy my documents onto a usb stick and then scan that stick later??
I will have to defer to Dan on that recommendation, assuming that he has more experience than I do. It is not something that I would have recommended, nor have I seen it recommended as a first step: Certainly, if those applications are not functioning correctly, then that would be necessary.
I need to uninstall everything he says and then reinstall as the virus has embeded in my anti malware and anti spyware programs? Right??
Edited by AustrAlien, 19 January 2010 - 04:11 AM.
Posted 19 January 2010 - 04:25 AM
Posted 19 January 2010 - 09:42 AM
Posted 19 January 2010 - 01:58 PM
Malware often disables the ability to boot in to Safe Mode, so don't be too concerned if it doesn't work.
I will attempt to boot up in safe mode tomorrow. Fingers crossed.
Posted 19 January 2010 - 09:33 PM
Posted 19 January 2010 - 11:30 PM
Posted 20 January 2010 - 03:39 AM
Posted 20 January 2010 - 04:07 AM
Posted 20 January 2010 - 05:31 AM
Edited by AustrAlien, 20 January 2010 - 05:33 AM.
Posted 20 January 2010 - 05:38 AM
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