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What is the proper way to go about removing malware/virus/spyware/rootkits...


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#1 grand666

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Posted 18 January 2010 - 05:19 PM

...to a lack of knowledge.

hey guys, i hope i am allowed to post in this forum i don't really know where my question fits in.

i have a problem. I'm a pc bench tech and my job consists of removing viruses/spyware/malware/rootkits etc and upgrading pc's, troubleshooting etc. i have had a couple of pc's where i am not even able to run an antivirus program like malwarebytes or SAS or combofix due to the extent of the viruses on it. i always google the virus(if i know what it is) and how to do it properly. but my problem is that here where i work i have been taught procedures to use when erasing viruses. it is : scan with MBAM, SAS and AVG paid version. if not then slave the drive and do again. if not i scan safe mode and then if nothing works i try combofix. sometimes not even that works.

so...lately ive been readin here alot of questions from people and the crew here always ask logs from DDS, hijackthis, rootrepeal, and g-something. so i would like to know if one of the moderators or expert malware guys could give me some pointers on how you read those logs and how to remove the virus? how do you identify the virus/malware/rootkit and where do you look on the log?

i would like to make logs of our customers pc's and then decide what method to use, since just scanning it takes time and to troubleshoot the problem with guessing takes alot of time, and it makes me look bad if i can't find the solution.:-)

i don't know if you guys are allowed to give your "secrets" out, but i would really appreciate some kind of tutorial or ebook or something that i can read adn learn the proper way to remove malware etc. i cant post my stuff here coz i have to get it done. i can't wait.

i hope someone can help me. i really need to learn the proper way to diagnose first and then act.

thanks guys

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#2 garmanma

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Posted 18 January 2010 - 10:18 PM

It is a rigorous training program
There are no few simple tips about it
Mark
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why won't my laptop work?

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#3 grand666

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Posted 18 January 2010 - 10:34 PM

It is a rigorous training program
There are no few simple tips about it


i see. *sigh*

well do you know of a good point to start at? usually when i see people on here who post problems, the crew is always so polite and then depending on what is wrong, they ask for certain logs. i have seen some of the crew asking for combofix logs and some just the DSS and rootrepeal. i don't know why or how they decide, but then they analyze it. i would really like to do it too since i work with these stuff everyday. and my life would be so much easier if i have atleast a quearter of the knowledge you guys have. instead of just sdcanning away and hope it goes away.
i want to know exaclty what im dealing with and how to get rid of it, like you guys do.

can you tell me atleast where i could start learning how to read the logs and determine what i'm dealing with? what programs to use? just like you guys do on here? i always seach this site and htis is the only one i use.

#4 garmanma

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Posted 19 January 2010 - 11:43 AM

All I can suggest to you is to join one of the malware training programs such as the one we have
http://www.bleepingcomputer.com/forums/t/86678/malware-removal-training-program/
You have to keep checking for openings, they happen at random times
This is an intense course, not just a couple of weeks
Mark
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#5 grand666

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Posted 19 January 2010 - 02:42 PM

All I can suggest to you is to join one of the malware training programs such as the one we have
http://www.bleepingcomputer.com/forums/t/86678/malware-removal-training-program/
You have to keep checking for openings, they happen at random times
This is an intense course, not just a couple of weeks


thank you so much. i will give it a try if an opening opens. thanks so much.

:-)




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