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computer is hanging after about 10 minutes


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#1 ninetyniner

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Posted 18 January 2010 - 04:55 AM

Hi Boopme,
I am running Windows XP (updated automatically) and Mozilla Firefox 3.5.6.


I'm afraid I spoke too soon: my computer is still playing up.
I followed your instructions about creating a restore point and deleting previous ones.

The problem is the computer is hanging after about 10 minutes of internet use: it happens with IE, chrome and firefox.
Sometimes it freezes completely, making a continuous tone.
Any ideas you have gratefully received.

Thanks

Rory.

Edited by boopme, 18 January 2010 - 04:05 PM.


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#2 hamluis

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Posted 18 January 2010 - 03:58 PM

Hi :thumbsup:.

A continuous tone when the system freezes?

What type of tone?

The only times I hear a tone when the system is running...is if the system is overheating and the motherboard alarm goes off.

You can check the CPU temperature...by going into the BIOS after one of these freezes. If you can post the temperature reflected for the CPU, it might tell us which way to go.

FWIW: Freezes are typical of various things...but freezes without any error messages are often signs of system overheating.

Louis

#3 ninetyniner

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Posted 18 January 2010 - 05:46 PM

Hamluis,
Thanks for your response.
Yes, it did sound like the motherboard alarm, a nasal high tone.
I checked the CPU temperature in the BIOS and it is 57oC, the Motherboard is 42oC, so I don't think that is the problem.

It's just crashed after being left alone for about an hour with a blue screen, saying
DRIVER_IRQL_NOT_LESS_OR_EQUAL

and telling me to disable recently installed hardware (there is none) and check for viruses (that is all I've been doing for the past week!)
Any ideas?

#4 hamluis

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Posted 18 January 2010 - 05:52 PM

A few :thumbsup:.

Can you do a search of your system (after enabling view of all file extensions and system/protected files) and locate any .dmp files. These files are often generated when the system experiences problems and they might provide some clues.

If you find any, try to follow the procedures at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Louis

#5 ninetyniner

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Posted 19 January 2010 - 04:21 PM

Luis,

Many thanks for your help. Here are the results of the debugger analysis. I hope it makes some sense to you!
What do you suggest next?

Thanks

Rory.

Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini011810-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090804-1435
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Mon Jan 18 20:27:41.656 2010 (GMT+0)
System Uptime: 0 days 3:56:40.265
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
..............................
Unable to load image nv4_mini.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nv4_mini.sys
*** ERROR: Module load completed but symbols could not be loaded for nv4_mini.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {0, 2, 8, 0}

Probably caused by : nv4_mini.sys ( nv4_mini+4bf5c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000008, value 0 = read operation, 1 = write operation
Arg4: 00000000, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 00000000

CURRENT_IRQL: 2

FAULTING_IP:
+28
00000000 ?? ???

PROCESS_NAME: Idle

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from f5f92f5c to 00000000

FAILED_INSTRUCTION_ADDRESS:
+28
00000000 ?? ???

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
80551200 f5f92f5c 86aa1b70 00000047 00000000 0x0
805512b0 f5f35070 86b85358 805512e0 804f478e nv4_mini+0x4bf5c
805512bc 804f478e 86b85040 00000000 804f4740 VIDEOPRT!pVideoPortHwTimer+0x14
805512e0 8050220f 8055adc0 00000000 af387f44 nt!IopTimerDispatch+0x4e
805513fc 8050232b 8055c0c0 ffdff9c0 ffdff000 nt!KiTimerListExpire+0x14b
80551428 80545e7f 8055c4c0 00000000 000dde10 nt!KiTimerExpiration+0xb1
80551440 8055be60 ffdffc50 00000000 8055be60 nt!KiRetireDpcList+0x61
80551450 80545d64 00000000 0000000e 00000000 nt!KiIdleThread0
80551454 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28


STACK_COMMAND: kb

FOLLOWUP_IP:
nv4_mini+4bf5c
f5f92f5c ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nv4_mini+4bf5c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nv4_mini

IMAGE_NAME: nv4_mini.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4684bfe9

FAILURE_BUCKET_ID: 0xD1_CODE_AV_NULL_IP_nv4_mini+4bf5c

BUCKET_ID: 0xD1_CODE_AV_NULL_IP_nv4_mini+4bf5c

Followup: MachineOwner
---------

#6 ninetyniner

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Posted 19 January 2010 - 04:25 PM

Here's the results from the other dmp file (there were only two minidumps, no big dumps!)



Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini010910-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.090804-1435
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sat Jan 9 17:12:47.281 2010 (GMT+0)
System Uptime: 0 days 2:27:51.000
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
...........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {0, 1c, 1, 804fb03c}

Unable to load image aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : aswSP.SYS ( aswSP+867a )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 804fb03c, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 00000000

CURRENT_IRQL: 1c

FAULTING_IP:
nt!KeWaitForSingleObject+186
804fb03c 8939 mov dword ptr [ecx],edi

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: jqs.exe

LAST_CONTROL_TRANSFER: from 8054693e to 804fb03c

STACK_TEXT:
ba4978e4 8054693e 00000000 00000000 00000000 nt!KeWaitForSingleObject+0x186
ba497900 8063741d e11bee10 e17c6fa8 e24e4d43 nt!ExAcquireFastMutexUnsafe+0x1a
ba497950 80633ade e1a65b60 00000020 e38cae68 nt!HvpGetCellMapped+0x5f
ba497970 8062dfb8 0000002e ba497bd8 e1022758 nt!CmpConstructName+0xac
ba4979bc 8062f2b1 e1022758 ba497c4c e38cae68 nt!CmpGetSymbolicLink+0x3c
ba497b94 805bf452 80000020 00000000 858faf30 nt!CmpParseKey+0x375
ba497c0c 805bb9de 00000000 ba497c4c 00000040 nt!ObpLookupObjectName+0x53c
ba497c60 80624d33 00000000 86fba280 00000001 nt!ObOpenObjectByName+0xea
ba497d34 f26f267a 00b8ed84 00020019 00b8ed50 nt!NtOpenKey+0x1af
WARNING: Stack unwind information not available. Following frames may be wrong.
ba497d50 8054162c 00b8ed84 00020019 00b8ed50 aswSP+0x867a
ba497d50 7c90e514 00b8ed84 00020019 00b8ed50 nt!KiFastCallEntry+0xfc
00b8f1f4 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
aswSP+867a
f26f267a ?? ???

SYMBOL_STACK_INDEX: 9

SYMBOL_NAME: aswSP+867a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: aswSP

IMAGE_NAME: aswSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4aaf72a1

FAILURE_BUCKET_ID: 0xA_aswSP+867a

BUCKET_ID: 0xA_aswSP+867a

Followup: MachineOwner
---------

#7 hamluis

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Posted 19 January 2010 - 04:45 PM

Hmm...The OA STOP error points to the aswps.sys, a driver associated with Avast AV. Could be damaged, calling fior an uninstall/reinstall of Avast.

http://www.bleepingcomputer.com/startups/a....sys-24604.html

I would also ensure that I have the latest Java install, Version 6 Update 17, http://www.java.com/en/.

Louis

#8 ninetyniner

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Posted 20 January 2010 - 11:30 AM

Hi Luis,

Thanks for the advice
I've uninstalled Avast! and updated my Nvidia graphics driver just for good measure. I already had the latest Java running.
There seems to be no change. The computer works happily for as long as you want, until you open up a browser (it doesn't matter which one, IE, firefox or chrome), and then after a few minutes it stops responding to clicks (the mouse cursor moves only), as if it is loading something, but nothing happens. I did manage to open Task Manager last time this happened and CPU use was zero. It did not respond when I tried to shut down chrome.
I restarted and searched for .dmp files, but there are no new ones: it doesn't seem to be creating them.

A challenge for you? Any other ideas gratefully received.

Thanks

Rory.

#9 hamluis

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Posted 20 January 2010 - 03:03 PM

I worded my suggestion wrongly...I wanted you to remove your current install of Java (on the premise that it's possibly damaged) and then reinstall the current version.

I'd also like for you try using your browsers...with no Java installed...to see if there is a change.

You might also check Event Viewer for any errors which occur in the same timeframe which you attempt to use your browsers.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#10 ninetyniner

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Posted 21 January 2010 - 06:31 AM

Hi Louis,

Thanks for your help, again. I uninstalled Java (through Add/Remove programs) and ran it without Java. Same issue: works fine until you open the browser, then crashes within a few minutes.

I looked at the errors in Event Viewer, and I've listed them below. The adildr.sys seems most frequent and to coincide with the time of the problems.

Any help gratefully received, again!

Thanks

Rory.


System Errors

Event ID 7001
The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event ID 7000- Service Control Manager

The General Purpose USB Driver (adildr.sys) service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The General Purpose USB Driver (adildr.sys) service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The General Purpose USB Driver (adildr.sys) service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Application Errors

The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://tools.google.com/service/update2
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.

#11 hamluis

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Posted 21 January 2010 - 02:09 PM

Nothing useful in those errors, IMO.

I have nothing useful to offer, based on what's been stated.

Louis




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