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Removed IS2010 but have a question

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4 replies to this topic

#1 mosby


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Posted 17 January 2010 - 11:46 PM

I picked up Internet Security 2010 and removed it promptly and easily with Malwarebytes. But since then when my computer loads a gray screen comes up before my usual desktop appears (maybe lasts for a few seconds before it switches over) and the names of folders on the desktop have a gray rectangle around them. I have run Malwarebytes a few times, including a full scan in safe mode just to make sure that nothing is left.

I am 95% sure that the gray screen and rectangles were not there before the Internet Security situation but I dont know if some random setting was simply changed or it indicates that I am still infected in some way. Any help is very much appreciated

Be well

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#2 Angelbabe1uk


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Posted 18 January 2010 - 06:21 AM

My daughters pc had that in it as well
I ran SUPER Antispywere and it removed it and all its friends it hidden behind eg IS2010/IS2010.EXE/LYESES32.EXE/SMSS32.EXE etc etc
But upon rebooting my daughters pc it wouldn't let anybody in it at all so ended up having to format it
Depending how long its been hiding in your system nibbling away at your files you may end up either having to do a repair or a format

#3 garmanma


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Posted 18 January 2010 - 03:16 PM

First Update mbam and run a FULL scan
Please post the results


Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Edited by garmanma, 18 January 2010 - 03:16 PM.

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#4 mosby

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Posted 19 January 2010 - 11:55 AM

Thanks for your response and sorry for the misplaced original post. Good news is that there was a "Antivirus" message that popped up and started running, so I ran rkill and then followed it with Malwarebytes. It successfully removed that and when it did the gray screen and gray blocks around the lettering went away as well. There seems to be no remaining remnants as of now.

Also, I attempted to run the SAspyware as you described last night but it took a very long time so it did not finish. And I will be away this week so wont have a chance to run it again until later this weekend. I'll post again with the updates at that time.

Your help is extremely appreciated and thank you for your assistance

Be well

#5 mosby

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Posted 25 January 2010 - 09:43 AM

So there is definitely something still lingering around. Turned on my computer yesterday, malware would not open but ran a quick scan of SuperAS and it found a few things. After that I tried Malware again and it did open. Below are the full Malware scan, the SAS run in safe mode and the initial SAS quick scan that picked up some things.

Malware log

Malwarebytes' Anti-Malware 1.44
Database version: 3630
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/24/2010 5:07:52 PM
mbam-log-2010-01-24 (17-07-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 188963
Time elapsed: 38 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mogiluhehe (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{1904b52c-2424-4ee9-8fa5-b5c3f24a613b}\NameServer (Trojan.DNSChanger) -> Data:,, -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{b5da2abe-4587-418a-af64-7c0c2ae08e08}\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Super AS safe mode

SUPERAntiSpyware Scan Log

Generated 01/25/2010 at 02:22 AM

Application Version : 4.31.1000

Core Rules Database Version : 4512
Trace Rules Database Version: 2324

Scan type : Complete Scan
Total Scan Time : 05:18:25

Memory items scanned : 214
Memory threats detected : 0
Registry items scanned : 6567
Registry threats detected : 0
File items scanned : 63445
File threats detected : 0

And here is the log of the quick scan I ran when I first encountered problems yesterday

SUPERAntiSpyware Scan Log

Generated 01/24/2010 at 03:46 PM

Application Version : 4.31.1000

Core Rules Database Version : 4512
Trace Rules Database Version: 2324

Scan type : Quick Scan
Total Scan Time : 00:37:26

Memory items scanned : 528
Memory threats detected : 3
Registry items scanned : 469
Registry threats detected : 5
File items scanned : 25671
File threats detected : 10


HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{09e6211d-b92d-4748-aaa1-6a79a7d7c2d7}

Adware.Tracking Cookie

I really appreciate your help.

THank you

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