Posted 17 January 2010 - 10:18 PM
I'm fixing my son's computer. It is Windows XP, SP2. AVG8.5 and Adware protection. His computer got hit with Internet Security 2010, something which I've never dealt with before. Since I couldn't navigate much at all in regular mode, I thought I could stifle the infection in Safe Mode. I went into Safe Mode without Networking, using the Administrator account. The infection showed up there. I used my own computer to Google for help and Bleeping Computer had a removal method on the forum, so I tried it. I sneaker-netted rkill to the infected computer and ran it. Then I sneaker-netted MBAM to the infected computer along with the extra file that I had to put into the MBAM folder. When I clicked on the extra file, I got an Error: 730 (0,0). I ran the MBAM and went to update it, but of course I was not connected to the Internet, so I got an Error: 732 (0,0). I tried the AVG8.5 and it did a Command Line scan, putting several trojans into its vault. When it was done, I did a restart.
Argh! I got to the log-in screen and all it did was log me off. Then I booted back into Safe Mode and all I got was a black screen with Safe Mode in the corners. I was able to bring up the Task Manager, but that was all.
Did I kill the hard drive? I can take the HD out and piggy-back it into this laptop with a USB HD external shell. But before I do that, what do you advise? I cannot give you a HijackThis log or any other log because I cannot boot the computer up to the desktop.
I'd appreciate your help. My son's computer had a lot of pictures and home movies on it and I don't want to lose them.