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Black Screen Safe Mode Internet Security 2010


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#1 loukan777

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Posted 17 January 2010 - 10:18 PM

I'm fixing my son's computer. It is Windows XP, SP2. AVG8.5 and Adware protection. His computer got hit with Internet Security 2010, something which I've never dealt with before. Since I couldn't navigate much at all in regular mode, I thought I could stifle the infection in Safe Mode. I went into Safe Mode without Networking, using the Administrator account. The infection showed up there. I used my own computer to Google for help and Bleeping Computer had a removal method on the forum, so I tried it. I sneaker-netted rkill to the infected computer and ran it. Then I sneaker-netted MBAM to the infected computer along with the extra file that I had to put into the MBAM folder. When I clicked on the extra file, I got an Error: 730 (0,0). I ran the MBAM and went to update it, but of course I was not connected to the Internet, so I got an Error: 732 (0,0). I tried the AVG8.5 and it did a Command Line scan, putting several trojans into its vault. When it was done, I did a restart.

Argh! I got to the log-in screen and all it did was log me off. Then I booted back into Safe Mode and all I got was a black screen with Safe Mode in the corners. I was able to bring up the Task Manager, but that was all.

Did I kill the hard drive? I can take the HD out and piggy-back it into this laptop with a USB HD external shell. But before I do that, what do you advise? I cannot give you a HijackThis log or any other log because I cannot boot the computer up to the desktop.

I'd appreciate your help. My son's computer had a lot of pictures and home movies on it and I don't want to lose them.

Thank you.

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#2 Orange Blossom

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Posted 17 January 2010 - 10:47 PM

Hello,

I'm moving this topic to the Am In Infected forum as there are no logs and so we can address the questions you have posed at the least.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 loukan777

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Posted 18 January 2010 - 07:04 PM

Problem solved.

I copied files to an external hard drive. Then I rebooted to black screen in safe mode, brought up the task manager, clicked File and New Task, typed in explorer and it brought up the desktop in safe mode. I did a system restore and now I am able to get to the desktop in normal mode.

The rest of the virus cleaning should not be a problem.

Thank you for letting me post at Bleeping Computer.




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