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DVD drive plays DVDs but won't read DVD rom


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#1 Mr Celine

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Posted 17 January 2010 - 04:39 PM

I have a Sony DVD RW AW-G170A DVD burner. It plays and burns DVDs but won't read DVD ROMs. This has become particularly annoying because I've just carried out a major upgrade and the new motherboard drivers and other software are on a DVD. It plays fine in my laptop, from where I copied the most vital files on to a flash drive. I also have a couple of DVD based games which play fine on the laptop but not in this drive.
I've tried uninstalling and re-installing (both physically and through device manager), tried a different IDE cable, cleaned the laser lens and removed the upper and lower filters in the registry none of which has done any good.
Anyone got any other ideas?

Currently running XP home though planning to upgrade to win 7. Other relevant hardware is now
AMD phenom II X4 955
Gigabyte GA-MA790GPT-UD3H
4 GB DDR3 RAM

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#2 MrBruce1959

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Posted 17 January 2010 - 06:12 PM

Quote from MicroSoft Technet.

CD-R drive or CD-RW drive is not recognized as a recordable device

When you try to burn data to a CD-R or a CD-RW, you do not have the option to send data to the CD drive.

When you view the properties of the CD-R drive or the CD-RW drive, you notice that the Recording tab is not displayed in the CD Drive (drive_letter:) Properties dialog box, where drive_letter is the letter of the CD-R drive or CD-RW drive.

Note To view the CD Drive (drive_letter:) Properties dialog box, click Start, click My Computer, right-click the CD drive that you want, and then click Properties.

Additionally, you may receive the following error message:
There is no disc in the drive. Please insert a writable CD into drive.

Edit the Windows registry
To resolve this problem, try to edit the Windows registry so that the drive is identified as a recordable device.Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
To edit your Windows registry, first back up the registry so that you can restore the registry if a problem occurs. After you back up the registry, edit the registry so that the drive is recognized by Windows as a recordable device. Finally, verify that Windows recognizes the drive as recordable.

Note If the drive is not listed on the Windows Hardware Compatibility List (HCL), the drive may not work with your computerís built-in CD-copying functionality, regardless of the registry setting. The HCL is a list of computer hardware that is compatible with a particular operating system. To see whether your drive is included on the Windows HCL, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx (http://www.microsoft.com/whdc/hcl/default.mspx)
Step 1: Back up the registry
To back up the registry so that you can restore it if you have problems later, follow these steps:
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Click to open the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives
On the File menu, click Export.
In the File name box, type backup of drives key, note the location where you are saving the file, and then click Save.

Note If you have problems later, you can restore this registry subkey by double-clicking the backup of drives key.reg file that you saved.
Step 2: Edit the drive type value of the volume folder
To edit the drive type so that Windows recognizes the drive as recordable, follow these steps:
In the navigation pane of the Registry Editor window, click the Volume{GUID} folder under Drives, where GUID is a 32-character identifier.

Note If your computer has more than one CD drive, an additional Volume{GUID} folder is listed for each drive.
In the right side of the Registry Editor window, double-click Drive Type.
In the Value data box, type 1 if the drive is a CD-R drive or 2 if it is a CD-RW drive.
Click OK, and then close Registry Editor.
Step 3: Verify that Windows recognizes the drive as a recordable device
To see whether Windows recognizes the drive as a recordable device now, follow these steps:
Click Start, and then click My Computer.
Under Devices with Removable Storage, right-click the CD-R drive or CD-RW drive, and then click Properties.
If the Recording tab is displayed, Windows recognizes the drive as a recordable device.
Click Cancel.
If Windows recognizes the drive as a recordable device, you should be able to burn data to a CD now. If you still have problems, follow the steps in the "Troubleshooting" section.

If your computer has more than one CD or DVD drive and the Recording tab is not displayed in the Properties dialog box (see step 3 in the "Edit the Windows registry" section), a drive may be configured incorrectly as "recordable" in the Windows registry. To resolve this problem, try changing the drive type of the drive you previously identified as a 1 or 2 to a type 3. Then change the drive type of the other drive to a 1 or 2. To try this, follow these steps:
Follow step 2 in the "Edit the Windows registry" section to edit the Drive Type value of the Volume{GUID} folder whose value that you previously changed.
In the Value data box, type 3, and then click OK.

The drive type value of 3 indicates that the drive is a standard CD-ROM and is not a recordable drive.
In the navigation pane of the Registry Editor window, click the next Volume{GUID} folder.
Follow step 2 in the "Edit the Windows registry" section to change the Value data entry to 1 or 2, depending on the drive type.
Follow step 3 in the "Edit the Windows registry" section to confirm that the Recording tab is displayed in the Properties dialog box of the CD drive.
If the Recording tab is now displayed in the Properties dialog box, you should be able to burn data to a CD. If you still have problems, see the "Next steps" section.



For more information about the filter drivers that may be loaded in Windows Vista, run the DevCon program. To do this, follow these steps:
Obtain and extract the DevCon program. For more information about how to obtain this program and about how to use this program, click the following article number to view the article in the Microsoft Knowledge Base:
311272 (http://support.microsoft.com/kb/311272/ ) The DevCon command-line utility functions as an alternative to Device Manager
Click StartCollapse this imageExpand this image, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator.

Collapse this imageExpand this imageIf you are prompted for an administrator password or confirmation, type your password, or click Continue.
At the command prompt, change the directory to the directory to which you extracted the DevCon files.
Type devcon stack gencdrom, and then press ENTER.
Then, information that resembles the following appears:
IDE\CDROM<name>_____CDRW121032______1.08\5&60546BC&0&0.0.0
Name: <name> CDRW121032
Setup Class: {4D36E965-E325-11CE-BFC1-08002BE10318} CDROM
Upper filters:
<driver name>
Controlling service:
cdrom
Lower filters:
<driver name>
1 matching device(s) found.

Edited by MrBruce1959, 17 January 2010 - 06:14 PM.

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#3 Broni

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Posted 17 January 2010 - 08:10 PM

It plays and burns DVDs but won't read DVD ROMs

I don't understand what you mean by DVD ROM....data DVDs?

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#4 Mr Celine

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Posted 18 January 2010 - 02:11 PM

It plays and burns DVDs but won't read DVD ROMs

I don't understand what you mean by DVD ROM....data DVDs?


It plays all the films (movies) that I have on DVD. It won't load or play DVD game discs or my new motherboard driver DVD disc, though these work fine in my laptop.

#5 Broni

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Posted 18 January 2010 - 02:32 PM

That's pretty weird. You may want to try lens cleaner.
Any problem with playing CDs?

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#6 Mr Celine

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Posted 18 January 2010 - 06:06 PM

I've tried cleaning the lens again and it now loads the game it wouldn't load before, but still no joy with the motherboard DVD.
I then swopped the drive with an old DVD reader, and that does read the motherboard DVD.

As you say, a bit weird, but I'm satisfied now that it's not a software problem but due to either the drive, the disc or both not working at 100%. At least I've got my motherboard software loaded now and know I'll be able to load win7 when I get the DVD for that.

Thanks to everyone who replied.

#7 Broni

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Posted 18 January 2010 - 06:12 PM

Yeah, since mobo CD can be read on another computer, most likely the drive laser is on the way out.
30 bucks shipped for a new one...

Edited by Broni, 18 January 2010 - 06:12 PM.

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