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#1 bootski


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Posted 17 January 2010 - 11:10 AM

Am experiencing an annoying problem on my ThinkPad running XP Pro SP2. The system hung up while deleting old emails. I unplugged the ethernet cable and tried to close the window without success. Meanwhile a popup appeared warning I had "Worm.WIN32.NetSky." Couldn't access the Start menu or open Task Manager. Had to force a shutdown using the power button.

Started back up in Safe Mode and ran SUPERAntiSpyware which found and vaulted:
"worm.Agobot-WC" (x1)
"SMSS32.EXE" (x3)
While SUPERAntiSpyware was running, a popup purportedly from "IDS Software" warned it had detected "TROJANSPM/LX." I suspect this was fake but in a careless moment closed the popup by clicking "x" in its upper corner.

Now when rebooting, either in Safe Mode or normally, my usual desktop loads briefly and then the Welcome screen comes up. I've never booted to the Welcome screen before. Nor have I ever booted using a password. Clicking the "Administrator" log on icon went briefly to the desktop then back to the Welcome screen. But now only the "User" and not the "Administrator" log on icon appears on the Welcome screen.

Can't get past the Welcome screen except by CTRL-ALT-DEL to shutdown or by a suspicious looking "Turn Off Test" icon at the lower left on the Welcome screen, which brings up a shutdown menu box.

I've tried to make a boot repair using Recovery Console from the XP CD but it's asking for an Administrator Password. I've never set up or used a password to boot up, so I'm getting kicked out of the Console after 3 failed attempts of just hitting "Enter."

I welcome any suggestions.

Edited by bootski, 17 January 2010 - 01:18 PM.

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#2 Pandy



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Posted 17 January 2010 - 12:51 PM

This topic has been split into it's own topic.. including a small bump here. Original was split from this topic in Windows XP Home and Pro :thumbsup: I have pm'd the member with a link to let them know.

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#3 boopme


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Posted 17 January 2010 - 02:35 PM

Thanks Pandy..

Start here please
Fix Windows XP LogOn/Logoff Loop ...... thinkinginpixels

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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