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Wife's Laptop: Internet Running Very Slow


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4 replies to this topic

#1 gmart68b

gmart68b

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Posted 17 January 2010 - 12:43 PM

Hola...

Mr. None-too-good-with-these-things could use some help with his wife's laptop. About a month ago, internet (particularly in IE) became unreliable, running slowly and/or not connecting to sites.

Ran Norton and nothing was found. Same for AdAware. Was recommended that I run HijackThis and post log here. Any help the good folks of this forum can offer is appreciated greatly!

Log follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:18:18 PM, on 12/29/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\HPLamp.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\sttray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Nike+ Utility\Nike+ Utility.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\regsvr32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\RunDll32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Nike+ Utility.lnk = C:\Program Files\Nike+ Utility\Nike+ Utility.exe
O4 - Global Startup: QuickSet.lnk = ?
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/i...GenXInstall.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://web.virginiahospitalcenter.com/dana...oterisSetup.cab
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClient Control) - https://web.virginiahospitalcenter.com/dana...SetupClient.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{92528B82-2E7A-43E2-A812-30FA795F3F57}: NameServer = 4.2.2.1,4.2.2.2
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8741 bytes


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#2 Blind Faith

Blind Faith

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Posted 24 January 2010 - 07:57 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Elle
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#3 gmart68b

gmart68b
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Posted 27 January 2010 - 12:37 PM

Finally ran the DDS tool. Below is the report.

Many thanks for any help you can offer. We don't know what is happening, but now our desktop has limited connectivity to the internet. We'll be connected to our router for a little while and then it just plain stops. Her laptop still has issues with connecting in the first place.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Meg at 12:28:10.62 on Wed 01/27/2010
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_17
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.893.315 [GMT -5:00]

SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Nike+ Utility\Nike+ Utility.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Meg\Desktop\dds.scr
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.cnn.com/
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.5.2.11\IPSBHO.DLL
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [basicsmssmenu] "c:\program files\seagate\basics\basics status\MaxMenuMgrBasics.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nike_u~1.lnk - c:\program files\nike+ utility\Nike+ Utility.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{53a01cc6-14b0-4512-a2e7-10d39bf83dc4}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{14fcfe7c-ab86-428a-9d2e-bfb6f5a7aa6e}\Icon3E5562ED7.ico
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} - hxxp://asp.mathxl.com/wizmodules/testgen/installers/TestGenXInstall.cab
DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} - hxxps://web.virginiahospitalcenter.com/dana-cached/setup/NeoterisSetup.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {95D88B35-A521-472B-A182-BB1A98356421} - hxxp://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} - hxxp://asp.mathxl.com/books/_Players/MathPlayer.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://web.virginiahospitalcenter.com/dana-cached/sc/JuniperSetupClient.cab
TCP: {92528B82-2E7A-43E2-A812-30FA795F3F57} = 4.2.2.1,4.2.2.2
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.5.2.11\CoIEPlg.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\meg\appdata\roaming\mozilla\firefox\profiles\0w3aaqpu.default\
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\users\meg\appdata\roaming\mozilla\firefox\profiles\0w3aaqpu.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-12-28 64288]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0305020.00b\SymEFA.sys [2009-9-8 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0305020.00b\BHDrvx86.sys [2009-9-8 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0305020.00b\cchpx86.sys [2009-9-8 482432]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100119.001\IDSvix86.sys [2010-1-20 343088]
R1 NEOFLTR_600_12507;Juniper Networks TDI Filter Driver (NEOFLTR_600_12507);c:\windows\system32\drivers\NEOFLTR_600_12507.sys [2007-12-27 64160]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.5.2.11\ccSvcHst.exe [2009-9-8 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-27 102448]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360\0305020.00b\symndisv.sys [2009-9-8 48688]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-9-15 21504]

=============== Created Last 30 ================

2010-01-12 22:04:51 72704 ----a-w- c:\windows\system32\fontsub.dll
2010-01-12 22:04:51 156672 ----a-w- c:\windows\system32\t2embed.dll
2009-12-29 16:22:38 0 d-----w- c:\program files\Trend Micro
2009-12-29 03:44:15 15880 ----a-w- c:\windows\system32\lsdelete.exe
2009-12-29 00:18:28 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-12-29 00:03:03 0 dc-h--w- c:\programdata\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}
2009-12-29 00:01:44 0 d-----w- c:\programdata\Lavasoft
2009-12-29 00:01:44 0 d-----w- c:\program files\Lavasoft

==================== Find3M ====================

2009-11-20 08:29:23 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-20 08:29:23 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-20 08:29:22 86016 ----a-w- c:\windows\inf\infstor.dat
2009-11-20 08:29:22 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-18 21:20:54 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2009-11-03 21:43:29 24064 ----a-w- c:\windows\system32\nshhttp.dll
2009-11-03 21:42:10 30720 ----a-w- c:\windows\system32\httpapi.dll
2008-09-16 23:14:15 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2007-05-16 20:01:22 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 12:31:05.31 ===============

Attached Files



#4 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 27 January 2010 - 01:57 PM

Hello, gmart68b
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.





Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#5 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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  • Local time:01:17 PM

Posted 01 February 2010 - 12:34 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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