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Query redirection / Safe mode failure


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#1 Eulogy

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Posted 17 January 2010 - 12:21 PM

Yesterday morning, I noticed popups for "Internet Security 2010" and immediately set about trying to clean my system. I ran SpyBot which cleaned some stuff but asked me to reboot. On rebooting, I couldn't get back into Windows (XP Pro). It wouldn't go past the login screen.. clicking a user would play the login noise, followed immediately by the logout noise. Attempting to boot into safe mode would flicker a blue screen followed with an immediate reboot.

Using a UBCD4win boot cd, I was able to clean my system up enough to get back into Windows on a standard boot, but if I try to go into safe mode, I still have the blue screen / reboot problem. I'm also still being redirected on my search engine queries some of the time. (This may only be the case in firefox, as chrome seems unaffected.)

I followed the instructions in the preparation guide, which was fine up until the RootRepeal step. Running that scan causes my system to lock up. It gets to the "files" tab, and says "Initializing...", and then ceases to respond.

Help is very much appreciated! Thanks in advance!
-Tom

Here's my DDS.txt file created by that scanner:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Tom at 10:04:16.01 on Sun 01/17/2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.5.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3582.3070 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Jungle Disk Desktop\JungleDiskMonitor.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
svchost.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Jungle Disk Desktop\JungleDiskMonitor.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\VisualSVN Server\bin\VisualSVNServer.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\VisualSVN Server\bin\VisualSVNServer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\dllhost.exe
C:\Documents and Settings\Tom\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
BHO: Virtual Storage Mount Notification: {3cf560dc-dfcb-4737-82c2-9564ca8f733b} - c:\windows\system32\VSMntNtf.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\tom\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [JMB36X IDE Setup] c:\windows\jm\JMInsIDE.exe
mRun: [JMB36X Configure] c:\windows\system32\JMRaidSetup.exe boot
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [WinSys2] c:\windows\system32\winsys2.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [PowerStrip] c:\program files\powerstrip\pstrip.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\jungle~1.lnk - c:\program files\jungle disk desktop\JungleDiskMonitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\monito~1.lnk - c:\program files\apache software foundation\apache2.2\bin\ApacheMonitor.exe
uPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0015-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} - hxxp://dl.tvunetworks.com/TVUAx.cab
DPF: {57C76689-F052-487B-A19F-855AFDDF28EE} - hxxps://portal.apogentech.com/vdesk/terminal/f5InspectionHost.cab#version=6020,2007,1001,2139
DPF: {62789780-B744-11D0-986B-00609731A21D} - hxxps://www.imapdata.com/ims/resources/downloads/mgaxctrl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1205014372929
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E615C9EA-AD69-4AE9-83C9-9D906A0ACA6D} - hxxps://portal.apogentech.com/policy/download_binary.php/win32/f5syschk.cab#Version=6020,2007,1001,2143
TCP: {78338A9A-19B8-4A84-81E0-0F3FE1BBF04F} = 71.252.0.12,71.242.0.12
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SSODL: EldosMountNotificator - {3CF560DC-DFCB-4737-82C2-9564CA8F733B} - c:\windows\system32\VSMntNtf.dll
STS: Virtual Storage Mount Notification: {3cf560dc-dfcb-4737-82c2-9564ca8f733b} - c:\windows\system32\VSMntNtf.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\tom\applic~1\mozilla\firefox\profiles\zeeteupw.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\documents and settings\tom\application data\mozilla\firefox\profiles\zeeteupw.default\extensions\piclens@cooliris.com\components\coolirisstub.dll
FF - plugin: c:\documents and settings\tom\application data\mozilla\firefox\profiles\zeeteupw.default\extensions\piclens@cooliris.com\plugins\npcoolirisplugin.dll
FF - plugin: c:\documents and settings\tom\application data\mozilla\plugins\npcoolirisplugin.dll
FF - plugin: c:\documents and settings\tom\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\tom\local settings\application data\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPJPI150_15.dll
FF - plugin: c:\program files\java\jre1.5.0_15\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPuroamHost.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0015-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 CbFs;CbFs;c:\windows\system32\drivers\cbfs.sys [2009-12-19 148184]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-1-5 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
R2 Apache2.2;Apache2.2;c:\program files\apache software foundation\apache2.2\bin\httpd.exe [2008-1-17 24635]
R2 JungleDiskService;JungleDiskService;c:\program files\jungle disk desktop\JungleDiskMonitor.exe [2009-12-16 6753024]
R2 PStrip;PStrip;c:\windows\system32\drivers\pstrip.sys [2007-7-14 27992]
R2 VisualSVNServer;VisualSVN Server;c:\program files\visualsvn server\httpd-wrapper.bat [2008-7-5 153]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 7408]
S3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;d:\program files\dragon age\bin_ship\daupdatersvc.service.exe [2009-11-24 25832]

=============== Created Last 30 ================

2010-01-17 04:23:04 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-01-17 04:22:59 0 d-----w- c:\program files\SUPERAntiSpyware
2010-01-17 04:22:59 0 d-----w- c:\docume~1\tom\applic~1\SUPERAntiSpyware.com
2010-01-17 01:10:37 2652 ----a-w- c:\windows\system32\tmp.reg
2010-01-17 00:34:25 0 d-----w- c:\program files\TrendMicro
2010-01-16 20:37:00 104 ----a-w- c:\windows\system32\NvApps.xml
2010-01-16 20:22:33 13646 ----a-w- c:\windows\system32\wpa.dbl
2010-01-16 09:46:28 1 ----a-w- C:\s
2010-01-14 03:59:52 0 d-----w- c:\docume~1\tom\applic~1\Foxit Software
2010-01-09 17:29:36 84169 ----a-w- c:\documents and settings\tom\.recently-used.xbel
2009-12-23 15:07:05 0 d-----w- c:\docume~1\tom\applic~1\HandBrake
2009-12-23 15:07:02 0 d-----w- c:\program files\Handbrake
2009-12-20 02:16:09 139520 ----a-w- c:\windows\system32\VSMntNtf.dll
2009-12-20 02:16:08 148184 ----a-w- c:\windows\system32\drivers\cbfs.sys

==================== Find3M ====================

2006-05-03 09:06:54 163328 --sh--r- c:\windows\system32\flvDX.dll
2007-02-21 10:47:16 31232 --sh--r- c:\windows\system32\msfDX.dll
2008-03-16 12:30:52 216064 --sh--r- c:\windows\system32\nbDX.dll
2009-08-29 16:14:24 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009082920090830\index.dat

============= FINISH: 10:04:34.32 ===============

Attached Files



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#2 myrti

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Posted 23 January 2010 - 10:02 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
[We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Eulogy

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Posted 23 January 2010 - 10:14 PM

Thanks for replying. Unfortunately, things have taken a turn for the worse since my original posting. I went through all my running processes and figured that what I had was a stealthy firefox extension since the redirections only happened there since nothing else looked bad, so I just stopped using firefox. A couple days later I got hit again and tried spybot to clean it up, and now on bootup I get the same immediate blue screen/reboot as I did trying to get into safe mode before, so I can't get into the machine at all at the moment. Right now I'm running off of a temp installation on a separate hard drive... any idea how I can get back up and running? I tried running a windows repair installation, which was useless as well. My stubborn side doesn't want to give in and do a format / reinstall if I don't have to...

Thanks again for any help!

#4 myrti

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Posted 23 January 2010 - 10:28 PM

Hi,

we can try to fix this, however this will probably not be easy and there are no guarantees. If we don't find the source of the problem, we won't be able to fix it.

I will need the exact error message of the BSOD. Is the temporary installation on the same PC? Could you access the hard disk if need be?

regards myrti

Edited by myrti, 23 January 2010 - 10:29 PM.

is that a bird?  a plane? nooo it's the flying blueberry!

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#5 Eulogy

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Posted 23 January 2010 - 10:31 PM

The temporary installation is on the same PC.. the other drive is currently disconnected, but I can hook it up as a secondary drive...

#6 Eulogy

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Posted 23 January 2010 - 10:40 PM

I should add, the BSOD is merely a flicker for a fraction of a second before the reboot happens, so I can't get the message.

#7 myrti

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Posted 23 January 2010 - 10:50 PM

Hi,

when you bring up the screen to select between normal mode and safe mode, you can press F8 again to bring up the advanced boot menu and there you should be able to select Disable Automatic Restart. This will stop the reboot once the PC freezes and you should be able to note down the error message.


Hopefully we will just have to replace some files to get the PC back up running, therefore we would need access to the drive.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#8 Eulogy

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Posted 23 January 2010 - 11:19 PM

I don't seem to have that option. My "Windows Advanced Options Menu" contains:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA Mode
Land Known Good Config
Directory Services Restore Mode
Debugging Mode

Start Windows Normally
Reboot
Return to OS Choices Menu

I just tried "Debugging Mode" and "Enable Boot Logging" and both of those gave me the same blue screen flicker.

#9 Eulogy

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Posted 23 January 2010 - 11:29 PM

I have a UBCD4win cd so I can perform these steps to fix it, I think:

http://www.technibble.com/how-to-disable-a...t-into-windows/

#10 myrti

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Posted 23 January 2010 - 11:34 PM

Hi,

that makes things a lot easier. smile.gif Yes please follow those instructions to disable automatic reboot.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#11 Eulogy

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Posted 23 January 2010 - 11:45 PM

Ok.. now I can type in the message!

PAGE_FAULT_IN_NONPAGED_AREA
...yadda yadda...
Technical Information:

*** STOP: 0x00000050 (0xF8A08A49, 0x00000001, 0x8053401A, 0x00000000)

Thanks for all the help so far!

#12 myrti

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Posted 24 January 2010 - 12:32 AM

Hi,

do you get the same error message in safe mode?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#13 Eulogy

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Posted 24 January 2010 - 01:03 AM

Not quite the same... no paged memory message. Just a generic message about a problem and the suggestion to make sure I have enough free space on my hard drive. (I have plenty) it also tells me how to run in safe mode, apparently unaware that that's what I'm trying to do.

The stop code is:
*** STOP: 0x0000007E (0xC0000005,0x8053401A,0xF789E3C8,0xF789E0C8)


#14 myrti

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Posted 24 January 2010 - 11:35 AM

Hi,

Open Notepad and copy/paste the code box below into a new text file.
QUOTE
@echo off
dir C:\atapi.sys /s >log.txt
dir C:\iastor.sys /s>>log.txt
log.txt

Please replace C by the letter designating the currently not booting partition.
  • Save the file as query.bat by choosing save as *All Files, and save it to your Desktop.
  • Locate "query.bat" and double-click on it to run. [i](It is important that you run the script from the drive where your operating system is installed).
  • It will open a text file, please copy the content in your next reply.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#15 Eulogy

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Posted 24 January 2010 - 11:58 AM

I'm not sure what that's supposed to do, but for me, the script just hangs... if I run the commands in a command prompt I get the same output from both:

Volume in drive F has no label.
Volume Serial Number is 2883-81F5

That's it... neither one terminates, either.. they both just hang until Ctrl-C'd. I don't know if it matters, but I don't have a F:\atapi.sys or iastor.sys on that drive.

Edit: See next comment for log.

Edited by Eulogy, 24 January 2010 - 12:04 PM.





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