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Not able to view any system information - values changed from virus?


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3 replies to this topic

#1 MammaMia

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Posted 17 January 2010 - 10:49 AM

hello ... I've had a virus or something ... a lot of popups saying "...unable to locate component" ... I scanned and cleaned and scanned and cleaned ... I came to the conclusion that the value in the HKEY_LOCAL_MACHINE/System/ControlSet001/Control/Windows/Error Mode was changed (yes, it was set to 0).

Anyways, while this was going on and even now after I changed that zero value to a two, I CANNOT CLICK ON "View System Information" in "My Computer" ... I CANNOT CLICK ON "System" in the Performance and Maintenance section. I'm wondering if the virus changed something there too. I never got any messages ... just the clicking doesn't work ... can't get in there.

H.E.L.P. ... please ... I am not very knowledgeable in computers, so any instructions would have to be easy.

Also, my son can't play world of warcraft as it won't launch. The virus did not come from WoW, but came from another gaming site download.


thanking you in advance

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#2 hamluis

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Posted 17 January 2010 - 11:28 AM

You need to eliminate the obvious aspects of the malware first...any infected files.

To start such, I suggest downloading/installing/updating Malwarebytes...and then running a complete scan of each system.

Louis

#3 MammaMia

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Posted 17 January 2010 - 05:23 PM

Thank you Louis ... I have run soooooooooo many scans, but it is missing something. I just posted a new topic where I have included a HiJack this log and given more detail as to what I have done already.

Anyways, thanks for looking and trying to help!!!

#4 Orange Blossom

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Posted 17 January 2010 - 11:05 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/287384/help-with-malware-cant-stop-popups/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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