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Internet security 2010: RKill runs but prompts me to clikc safe mode again, can't install anti-malware on pc with rename, no internet


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#1 deadlift425

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Posted 16 January 2010 - 11:04 PM

I know that's a mouthful, but this virus is frustrating from what I have been reading on these forums. I am trying to fix a computer for a friend, and have read the solutions on here but haven't been able to resolve them.

Basically can't install anti-malware software even with rename after running rkill(which just makes the screen blink and prompt me to run in safe mode again), I have deleted most of the known files of is2010 and disabled it on startup, but yet am not getting anywhere. Also, the computer I am working on cannot connect to the internet due to this virus.


And for the record, I do have a flash drive and a usable computer to use for files.

I would really appreciate it if someone could guide me in the right path.


Thanks!!!

Edited by deadlift425, 16 January 2010 - 11:17 PM.


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#2 mike18xx

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Posted 16 January 2010 - 11:46 PM

Same problem, but a little farther along (since I was able to remove the drive and scan while attached as slave to another machine).

Lingering problem: No internet connection (although it CAN see my network of other machine). Figured it was a firewall issue, and went researching, and found this site: http://www.practicallynetworked.com/sharin...ic_firewall.htm

On my affected machine, this particular box:

Posted Image

* Does not have an "Authentification" tab.
* Is blank in the lower two-thirds. -- When the top box is clicked, instead of the bottom choices appearing, it simply directs straight to the firewall CP.

Essentially, it appears that, when it senses removal tools messing with it, IS2010 sets ICF to be locked "on" and screws with the control-panels.

This really is the worst bit of nastiness I've seen in a long time. The sheer amount of effort involved in cleaning up after it is enormously tedious.


(XPproSP3)

#3 deadlift425

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Posted 17 January 2010 - 12:10 AM

I actually am getting somewwhere, rebooted computer and ran rkill in regular mode three times(ignored the error message and ran it again to make it work), ran the malware program, installed the other file that needs to go with it. Scanning files now, will post if I get any results good or bad!!!

#4 mike18xx

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Posted 17 January 2010 - 01:00 AM

Can you connect to the internet yet?

#5 deadlift425

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Posted 17 January 2010 - 01:02 AM

Its still scanning files(did full scan i know), so I will report when its done!!!


Btw, almost 700 files detected so far.

Edited by deadlift425, 17 January 2010 - 01:09 AM.


#6 trev47

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Posted 17 January 2010 - 01:10 AM

Mike,
you should post your own topic if you are having problems. You can check these settings for the internet.

In IE go to Tools -->Internet options -->click the connections tab -->Click lan settings
In the box that pops up make sure everything is unchecked!

deadlift,
post your logs when finished

Good luck to you both!

#7 deadlift425

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Posted 17 January 2010 - 02:10 AM

Finally 2hrs later and 739 files. Quaranting now. I will try and post the log after I am done. Is there anything else I need to do after like ccleaner or any other scans?

#8 trev47

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Posted 17 January 2010 - 02:16 PM

deadlift,
after you post the log, we will have a better idea of what steps to take.
You can do the following if you don't want to wait.
Great directions from boopme for SAS and ATF cleaner
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner from http://www.atribune.org/index.php?option=c...5&Itemid=25
and then SUPERAntiSpyware, Free Home Version from http://www.superantispyware.com/?rid=3324 Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Next run a scan at http://www.eset.com/onlinescan/ and post the results.




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