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Blue screens at seemingly random intervals while playing DA:O


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#1 thebadger87

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Posted 16 January 2010 - 09:15 PM

I'm experiencing a problem where my PC has been blue-screening consistently while I am playing Dragon Age: Origins. I searched for the dump files created during each crash, and found and ran a debugger on the most recent dump file, created about 20 minutes ago :thumbsup: . Can anyone make sense of the analysis? Sadly, I am not very familiar with reading crash logs. Here is the text of the dump file analysis report:





Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini011610-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp3_gdr.090804-1435
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Sat Jan 16 19:45:35.968 2010 (GMT-6)
System Uptime: 0 days 1:47:29.698
Loading Kernel Symbols
...............................................................
.........................................................
Loading User Symbols
Loading unloaded module list
..................
Unable to load image nv4_disp.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nv4_disp.dll
*** ERROR: Module load completed but symbols could not be loaded for nv4_disp.dll
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, bd0fb020, b1af5c2c, b1af5928}

Probably caused by : nv4_disp.dll ( nv4_disp+e9020 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bd0fb020, The address that the exception occurred at
Arg3: b1af5c2c, Exception Record Address
Arg4: b1af5928, Context Record Address

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'kmixer' and 'kmixer.sys' overlap

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nv4_disp+e9020
bd0fb020 897114 mov dword ptr [ecx+14h],esi

EXCEPTION_RECORD: b1af5c2c -- (.exr 0xffffffffb1af5c2c)
ExceptionAddress: bd0fb020 (nv4_disp+0x000e9020)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 000004d4
Attempt to write to address 000004d4

CONTEXT: b1af5928 -- (.cxr 0xffffffffb1af5928)
eax=e43ee440 ebx=e29fad40 ecx=000004c0 edx=e29fad40 esi=89054c20 edi=e29fad44
eip=bd0fb020 esp=b1af5cf4 ebp=b1af5d34 iopl=0 nv up ei pl nz na po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010203
nv4_disp+0xe9020:
bd0fb020 897114 mov dword ptr [ecx+14h],esi ds:0023:000004d4=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: DAOrigins.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 00000001

EXCEPTION_PARAMETER2: 000004d4

WRITE_ADDRESS: 000004d4

FOLLOWUP_IP:
nv4_disp+e9020
bd0fb020 897114 mov dword ptr [ecx+14h],esi

BUGCHECK_STR: 0x7E

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER: from e2807e00 to bd0fb020

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
b1af5d34 e2807e00 bd0fe220 e29d6000 e2a8b274 nv4_disp+0xe9020
b1af5dac 805cff72 892003f8 00000000 00000000 0xe2807e00
b1af5ddc 805460ee b6ddf260 e1a43950 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nv4_disp+e9020

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nv4_disp

IMAGE_NAME: nv4_disp.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4b0762f0

STACK_COMMAND: .cxr 0xffffffffb1af5928 ; kb

FAILURE_BUCKET_ID: 0x7E_nv4_disp+e9020

BUCKET_ID: 0x7E_nv4_disp+e9020

Followup: MachineOwner
---------






Any help would be greatly appreciated!

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#2 hamluis

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Posted 16 January 2010 - 10:13 PM

I would uninstall the video drivers...then reinstall same.

Louis




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