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Major XP Problems


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18 replies to this topic

#1 RonaldHam

RonaldHam

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Posted 24 August 2005 - 11:27 AM

I recently reveived the trojan sp virus and posted on how to remove it and the response was excellent and i was able to get rid of the virus now its aftermath has left me with the inability to open up any kind of popup window and if i try one of my SVCHOST system programs locks up and consumes 100% of my processor power what could be the cause of this problem and how do i fix it this is a major setback for me

Please help!!

Ronald Hamilton

Below is my hijack this log if its any help...





Logfile of HijackThis v1.99.1
Scan saved at 12:26:40 PM, on 8/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\System32\gearsec.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
C:\WINNT\System32\CTHELPER.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\DOCUME~1\Ronald\Desktop\UNUSED~1\VIRUSR~1\HIJACK~1\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.quicknavigate.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.the-exit.com/search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.quicknavigate.com/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.quicknavigate.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F1 - win.ini: run=C:\C\WDSCSI\ezgrp.exe C:\WDSCSI\ezgrp.exe
O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: (no name) - {daa873d4-958c-453c-81ca-3fe6f3676a87} - C:\WINNT\System32:veaa.dll (file missing)
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [UpConfgVer] "C:\Program Files\Panda Software\Panda Antivirus Platinum\UpgConf.exe" /v:7.05.07
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSN Messenger] C:\WINNT\System32\msmsgs.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Oscd] C:\Program Files\uisa\aati.exe
O4 - HKCU\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe
O4 - Global Startup: GetRight - Tray Icon.lnk = C:\Program Files\GetRight\getright.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: >>> FREE PORN GALLERIES <<< - java script:{document.location='http://sexmaxx.com/freegalleries.htm';}
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra button: Microsoft AntiSpyware helper - {C1E9465C-769F-45EF-8426-636230AB6213} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {C1E9465C-769F-45EF-8426-636230AB6213} - (no file) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {0F9B4CA4-A30F-480A-841D-69B45C50A8F8} (SekureL0gin.SekureKontrol) - http://secure2.comned.com/signuptemplates/AktiveSekurity.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C...bridge-c338.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1124899904588
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} - http://toolbar.azesearch.com/install/azesearch.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: gearsec - GEAR Software - C:\WINNT\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\System32\mgabg.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

Edited by RonaldHam, 24 August 2005 - 11:30 AM.

End of Transmission...

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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 26 August 2005 - 11:29 AM

Do you know what this is for?

F1 - win.ini: run=C:\C\WDSCSI\ezgrp.exe C:\WDSCSI\ezgrp.exe


Download smitRem.exe and save the file to your desktop.
Double click on the file to extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!

Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Now scan with HJT and place a checkmark next to each of the following items:
===================================================

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.quicknavigate.com/search.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.the-exit.com/search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.quicknavigate.com/search.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.quicknavigate.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [MSN Messenger] C:\WINNT\System32\msmsgs.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [Oscd] C:\Program Files\uisa\aati.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: >>> FREE PORN GALLERIES <<< - java script:{document.location='http://sexmaxx.com/freegalleries.htm';}
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Microsoft AntiSpyware helper - {C1E9465C-769F-45EF-8426-636230AB6213} - (no file) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0F9B4CA4-A30F-480A-841D-69B45C50A8F8} (SekureL0gin.SekureKontrol) - http://secure2.comned.com/signuptemplates/AktiveSekurity.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C...bridge-c338.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwe...etup1.0.0.8.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1) -
O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} - http://toolbar.azesearch.com/install/azesearch.cab

===================================================

Then delete C:\Program Files\uisa\aati.exe and C:\WINNT\System32\msmsgs.exe.

Now,

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


Open Ad-aware and do a full scan. Remove all it finds.


Run Ewido:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with ewido it is finding cases of false positives.
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop
Close Ewido

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.
Let us know if any problems persist.


Last, but not least, start hijackthis and click on the config button. Then click on misc tools and select Open ADS Spy

Uncheck Quick Scan and then press the Scan button. When its done, press the save log button an post the resulting log along with everything else.

#3 RonaldHam

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Posted 26 August 2005 - 08:17 PM

That WDSCI is my Western Digital SCSI Driver and System info tool that tells me the status of my scsi devices and any problems that they might be having but i have since disconnected the scsi devices due to irq conflictions.


Thanks for the help ill get right on fixing the problem pre se to your methods, will be in contact if i encounter any problems


Thanks Again

Ronald Hamilton
End of Transmission...

#4 RonaldHam

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Posted 27 August 2005 - 04:02 PM

Here is the Hijackthis log and the smitlog and the ewindo log....


Logfile of HijackThis v1.99.1
Scan saved at 4:57:10 PM, on 8/27/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\System32\gearsec.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\System32\mgabg.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
C:\WINNT\System32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\DOCUME~1\Ronald\Desktop\UNUSED~1\VIRUSR~1\HIJACK~1\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: (no name) - {daa873d4-958c-453c-81ca-3fe6f3676a87} - C:\WINNT\System32:veaa.dll (file missing)
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [UpConfgVer] "C:\Program Files\Panda Software\Panda Antivirus Platinum\UpgConf.exe" /v:7.05.07
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1124899904588
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: gearsec - GEAR Software - C:\WINNT\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\System32\mgabg.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe



---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 4:35:23 PM, 8/27/2005
+ Report-Checksum: 13AC5C86

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} -> Spyware.MiniBug : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{0F2A4ADC-DABF-4980-8DB4-19F67D7B1F95} -> Spyware.ClearSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{F6FBFE07-CA76-438E-B34E-4F4DC41F0123} -> Spyware.eZula : Cleaned with backup
HKLM\SOFTWARE\Classes\MediaAccX.Installer -> Spyware.WinAd : Cleaned with backup
HKLM\SOFTWARE\Classes\MediaAccX.Installer\CLSID -> Spyware.WinAd : Cleaned with backup
HKLM\SOFTWARE\Classes\ZToolbar.StockBar -> Spyware.Azsearch : Cleaned with backup
HKLM\SOFTWARE\Classes\ZToolbar.StockBar\CLSID -> Spyware.Azsearch : Cleaned with backup
HKLM\SOFTWARE\Classes\ZToolbar.StockBar\CurVer -> Spyware.Azsearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MirrorUnder -> Spyware.ClearSearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SpiderSidebar -> Spyware.ClearSearch : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\UrlSidebar -> Spyware.ClearSearch : Cleaned with backup
HKU\S-1-5-21-1275210071-839522115-1957994488-1001\Software\DelFin -> Spyware.Delfin : Cleaned with backup
HKU\S-1-5-21-1275210071-839522115-1957994488-1001\Software\DelFin\PromulGate -> Spyware.Delfin : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@ad.yieldmanager[2].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@ad1.clickhype[1].txt -> Spyware.Cookie.Clickhype : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@burstnet[1].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@cz5.clickzs[2].txt -> Spyware.Cookie.Clickzs : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfk4qmc5ilq.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfkighd5mho.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfkiomcpkao.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfkiwlczcbo.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfl4ugdjkhp.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfl4uodpabo.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wflocjdpwhp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wfloenazkkp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjk4aid5khp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjk4ohajmdp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjk4ohczecp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjkoakdjmao.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjkyakdpalo.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjkyemczcep.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjmiajczahp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjmikpajckp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjmiugczkbp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjmyogdjsbp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjmyugd5ofo.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjnycgdjwlo.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjnyogdjscp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@e-2dj6wjnywkc5wko.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@image.masterstats[1].txt -> Spyware.Cookie.Masterstats : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@popunder.paypopup[1].txt -> Spyware.Cookie.Paypopup : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@sonycorporate.122.2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Ronald\Cookies\ronald@www.burstnet[1].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Ronald\Desktop\Unused Desktop Shortcuts\Virus remover files\HijackThis\backups\backup-20050827-142315-638.dll -> Not-A-Virus.VirTool.Collector : Cleaned with backup
C:\Documents and Settings\Ronald\Desktop\Unused Desktop Shortcuts\Virus remover files\HijackThis\backups\backup-20050827-142316-846.dll -> Spyware.WinAD : Cleaned with backup
C:\RECYCLER\S-1-5-21-1275210071-839522115-1957994488-500\Dc1\EU5140130.so -> Dialer.Generic : Cleaned with backup
C:\WINNT\Downloaded Program Files\MediaTicketsInstaller.ocx -> Spyware.MediaTickets : Cleaned with backup
C:\WINNT\NDNuninstall4_50.exe -> Spyware.NewDotNet : Cleaned with backup
C:\WINNT\system32\AWM226.exe -> Dialer.Generic : Cleaned with backup


::Report End



smitRem log file
version 2.3

by noahdfear

The current date is: Sat 08/27/2005
The current time is: 14:27:44.19

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pre-run Files Present


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~

perfcii.ini
wldr.dll
ole32vbs.exe
intmon.exe
hhk.dll
logfiles


~~~ Icons in System32 ~~~



~~~ Windows directory ~~~

sites.ini
popuper.exe


~~~ Drive root ~~~

bsw.exe
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Post-run Files Present


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~



~~~ Wininet.dll ~~~

CLEAN! :thumbsup:


these are all the logs i have hope they can help you help me fix my computer

Ronald Hamilton
End of Transmission...

#5 Grinler

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Posted 27 August 2005 - 06:35 PM

Fix this with hijackthis

O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

and tell me if your problems are gone

#6 RonaldHam

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Posted 28 August 2005 - 11:43 AM

I am no longer having trouble with the CPU getting 100% usage but i still cannot ope up any hot links links or any program that opens a popup or quick link window so right now im at a stand still


Ronald Hamilton



Re-Posting the Hijackthis log...again...



Logfile of HijackThis v1.99.1
Scan saved at 12:41:07 PM, on 8/28/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\System32\gearsec.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\System32\mgabg.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
C:\WINNT\System32\CTHELPER.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINNT\System32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\DOCUME~1\Ronald\Desktop\UNUSED~1\VIRUSR~1\HIJACK~1\hijackthis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: (no name) - {daa873d4-958c-453c-81ca-3fe6f3676a87} - C:\WINNT\System32:veaa.dll (file missing)
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [UpConfgVer] "C:\Program Files\Panda Software\Panda Antivirus Platinum\UpgConf.exe" /v:7.05.07
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1124899904588
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: gearsec - GEAR Software - C:\WINNT\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\System32\mgabg.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe



End of Transmission...
End of Transmission...

#7 Grinler

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Posted 28 August 2005 - 05:16 PM

You never posted the results of the ads spy program. Please follow the instructions I gave two posts back at the end where I talk about ads spy and post the results

#8 RonaldHam

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Posted 28 August 2005 - 08:17 PM

which ads prog was that if it was the panda thing i couldn't use it due to the inability to open up popups and hot links
End of Transmission...

#9 Grinler

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Posted 29 August 2005 - 01:25 PM

This:

Last, but not least, start hijackthis and click on the config button. Then click on misc tools and select Open ADS Spy

Uncheck Quick Scan and then press the Scan button. When its done, press the save log button an post the resulting log along with everything else.

#10 RonaldHam

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Posted 29 August 2005 - 05:19 PM

Here is is ...




C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\kg-wau.jpg : Q30lsldxJoudresxAaaqpcawXc (7876 bytes)
C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\makeyourself1024x768.jpg : Q30lsldxJoudresxAaaqpcawXc (6056 bytes)
C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\morningviewcover1024x768.jpg : Q30lsldxJoudresxAaaqpcawXc (4304 bytes)
C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\navspot01.jpg : Q30lsldxJoudresxAaaqpcawXc (12012 bytes)
C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\navspot02-target.gif : Q30lsldxJoudresxAaaqpcawXc (15512 bytes)
C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\sidespot-twins.jpg : Q30lsldxJoudresxAaaqpcawXc (13128 bytes)
C:\Documents and Settings\All Users\Documents\My Pictures\Sample Pictures\Thats the camers that i want.jpg : Q30lsldxJoudresxAaaqpcawXc (7108 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\034.jpg : Q30lsldxJoudresxAaaqpcawXc (7212 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\1300a.jpg : Q30lsldxJoudresxAaaqpcawXc (6020 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\1300b.jpg : Q30lsldxJoudresxAaaqpcawXc (6780 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\1300c.jpg : Q30lsldxJoudresxAaaqpcawXc (6748 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\gall2big.jpg : Q30lsldxJoudresxAaaqpcawXc (5536 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\gall4big.jpg : Q30lsldxJoudresxAaaqpcawXc (9564 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\gall6big.jpg : Q30lsldxJoudresxAaaqpcawXc (6804 bytes)
C:\Documents and Settings\Ronald\My Documents\My Pictures\Cars and Bikes\salebea1.jpg : Q30lsldxJoudresxAaaqpcawXc (3904 bytes)
End of Transmission...

#11 Grinler

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Posted 30 August 2005 - 03:31 PM

Fix this:

O2 - BHO: (no name) - {daa873d4-958c-453c-81ca-3fe6f3676a87} - C:\WINNT\System32:veaa.dll (file missing)

reboot and post a new log

#12 RonaldHam

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Posted 30 August 2005 - 07:58 PM

Hey i think that did it but im not sure let me know if there is anything else that shouldn't be there..



Logfile of HijackThis v1.99.1
Scan saved at 8:51:19 PM, on 8/30/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINNT\System32\gearsec.exe
C:\WINNT\System32\inetsrv\inetinfo.exe
C:\WINNT\System32\mgabg.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
C:\WINNT\System32\tcpsvcs.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
C:\WINNT\System32\snmp.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Panda Software\Panda Antivirus Platinum\apvxdwin.exe
C:\WINNT\System32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\DOCUME~1\Ronald\Desktop\UNUSED~1\VIRUSR~1\HIJACK~1\hijackthis.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
C:\WINNT\System32\wuauclt.exe
C:\Program Files\Panda Software\Panda Antivirus Platinum\Upgrader.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
F2 - REG:system.ini: UserInit=C:\WINNT\System32\userinit.exe
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [UpConfgVer] "C:\Program Files\Panda Software\Panda Antivirus Platinum\UpgConf.exe" /v:7.05.07
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15009/CTSUEng.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1124899904588
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15010/CTPID.cab
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: gearsec - GEAR Software - C:\WINNT\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MGABGEXE - Matrox Graphics Inc. - C:\WINNT\System32\mgabg.exe
O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe

Ronald Hamilton
End of Transmission...

#13 Grinler

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Posted 30 August 2005 - 08:40 PM

Now that your clean:

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems! Do not forget to tell your friends about us!

#14 RonaldHam

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Posted 30 August 2005 - 09:03 PM

Dude you guys are AWESOME and i cant thank you enough for helping me get my computer up and running again but i do have one more question and that is... Why is it that everytime i reboot my computer its like waiting in line at the DMV to logon???

Ronald Hamilton
End of Transmission...

#15 Grinler

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Posted 30 August 2005 - 09:48 PM

Not sure to be honest. Is this XP Pro or Home?




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