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Removed Internet Security 2010 - Netbook is still unusable


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6 replies to this topic

#1 dyer1018

dyer1018

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Posted 16 January 2010 - 11:26 AM

Hello all and thanks. My wife's Dell mini 10 (which is only 4 weeks old) somehow got infected with Internet Security 2010. I followed the steps here to remove it successfully - or at least I thought. Now the computer is freezing constantly and most of the time cannot boot into Windows at all (the desktop appears but the machine immediately freezes - which happens 100% of the time now). I can boot into safe mode, but without using rkill I cannot connect to this website. I have finally been able to download the appropriate items to create the necessary scans. Please help me!


DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by John Dyer at 11:01:56.14 on Sat 01/16/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.707 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\John Dyer\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig?hl=en&source=iglk
uSearch Page = hxxp://www.live.com
mDefault_Page_URL = hxxp://www.dell.com
mStart Page = hxxp://www.dell.com
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: LocationFinder Class: {bc0e8ad7-13aa-4694-8edd-0246bc47a35f} - c:\program files\skyhook wireless\loki plugin\loki.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [ETDWare] c:\program files\elantech\ETDCtrl.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [WSED] c:\program files\wsed\WSED.exe
mRun: [<NO NAME>]
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [CapsLKNotify] c:\program files\capslknotify\CapsLKNotify.exe
mRun: [PCMAgent] "c:\program files\dell\media experience\PCMAgent.exe"
mRun: [CLMLServer] "c:\program files\dell\media experience\kernel\clml\CLMLSvc.exe"
mRun: [PlayMovie] "c:\program files\dell\playmovie\PMVService.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [PersistenceThread] c:\windows\system32\PersistenceThread.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igdlogin - igdlogin.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2009-11-21 14248]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-12-11 64288]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-12-11 360584]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]
R3 ETD;ELAN PS/2 Port Input Device;c:\windows\system32\drivers\ETD.sys [2009-11-21 93952]
R3 RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RTS5121.sys [2009-11-21 157696]
S0 akfyah;akfyah;c:\windows\system32\drivers\osrnc.sys --> c:\windows\system32\drivers\osrnc.sys [?]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-12-11 333192]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-12-11 28424]
S2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-12-11 285392]
S2 Broadcom GPS Manager;Broadcom GPS Manager;c:\program files\dell\dell location and gps\dell gps card\GpsManager.exe [2009-4-10 180224]
S2 rpcnetp;rpcnetp;c:\windows\system32\rpcnetp.exe [2009-12-5 17920]
S2 xpssvc;Dell Location Service;c:\program files\dell wireless\dell location and gps utility\xpssvc.exe [2009-11-21 282624]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-11-21 1684736]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2009-11-21 143840]
S3 igd;igd;c:\windows\system32\drivers\igxpmp32.sys [2009-11-21 5097632]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-11-21 110080]
S3 OA012Afx;Provides a software interface to control audio effects of OA012 camera.;c:\windows\system32\drivers\OA012Afx.sys [2009-11-21 148056]
S3 OA012Ufd;Creative Camera OA012 Upper Filter Driver;c:\windows\system32\drivers\OA012Ufd.sys [2009-11-21 133472]
S3 OA012Vid;Creative Camera OA012 Function Driver;c:\windows\system32\drivers\OA012Vid.sys [2009-11-21 271328]
S3 PCDSRVC{A762A74B-20E584C3-06000000}_0;PCDSRVC{A762A74B-20E584C3-06000000}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\hwdiag\bin\pcdsrvc.pkms [2009-4-27 20856]
S3 XPSVCOM;XPSVCOM;c:\windows\system32\drivers\XPSVCOM.sys [2009-11-21 11136]

=============== Created Last 30 ================

2010-01-15 12:06:02 0 d-----w- c:\program files\Yahoo!
2010-01-15 12:06:01 0 d-----w- c:\program files\Registry Cleaner
2010-01-14 14:20:35 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-14 14:20:33 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-13 14:36:54 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-01-11 15:08:06 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-01-10 22:00:54 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-10 00:56:29 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-01-10 00:27:52 0 d-----w- c:\docume~1\johndy~1\applic~1\Malwarebytes
2010-01-10 00:18:05 0 ----a-w- c:\windows\system32\16027.exe
2010-01-10 00:02:31 0 d-----w- C:\!KillBox
2010-01-09 23:58:04 0 ----a-w- c:\windows\system32\24523.exe
2010-01-09 23:38:04 0 ----a-w- c:\windows\system32\11619.exe
2010-01-09 23:20:46 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-01-03 23:21:41 4616 ----a-w- c:\windows\cpl07.dat
2010-01-03 23:16:08 0 d-----w- c:\program files\Alk Technologies
2009-12-25 16:20:39 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2009-12-25 16:17:19 0 d-----r- c:\program files\Skype

==================== Find3M ====================

2010-01-16 15:56:43 17920 ----a-w- c:\windows\system32\rpcnetp.exe
2010-01-16 15:42:59 51200 ----a-w- c:\windows\system32\rpcnet.dll
2010-01-16 14:46:56 17920 ----a-w- c:\windows\system32\rpcnetp.dll
2009-12-14 13:48:58 969240 ----a-w- c:\windows\system32\lpgun.exe
2009-12-14 13:48:57 895512 ----a-w- c:\windows\system32\igfxcfg.exe
2009-12-14 13:48:57 170520 ----a-w- c:\windows\system32\igfxext.exe
2009-12-14 13:48:57 137752 ----a-w- c:\windows\system32\igfxtray.exe
2009-12-14 13:48:56 354840 ----a-w- c:\windows\system32\hkcmd.exe
2009-12-14 13:48:42 5097632 ----a-w- c:\windows\system32\drivers\igxpmp32.sys
2009-12-14 13:48:41 204800 ----a-w- c:\windows\system32\igfxpph.dll
2009-12-14 13:48:40 307200 ----a-w- c:\windows\system32\igfxdo.dll
2009-12-14 13:48:40 23040 ----a-w- c:\windows\system32\igfxextps.dll
2009-12-14 13:48:33 110080 ----a-w- c:\windows\system32\drivers\IntcHdmi.sys
2009-12-14 13:48:32 319456 ----a-w- c:\windows\system32\difxapi.dll
2009-12-11 13:41:55 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-12-11 13:41:54 360584 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-12-11 13:41:44 333192 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-12-04 12:33:59 51200 ----a-w- c:\windows\system32\rpcnet.exe
2009-12-02 13:19:06 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-11-21 13:44:21 77824 ----a-w- c:\windows\setpwr32.exe
2009-11-21 13:42:44 5052 ----a-w- c:\windows\system32\drivers\1028_Dell_INS_1010.mrk
2009-11-21 12:32:03 2154 ----a-w- c:\docume~1\johndy~1\applic~1\install.dat
2009-11-21 12:26:26 11136 ----a-w- c:\windows\system32\drivers\XPSVCOM.sys
2009-11-21 12:26:20 13696 ----a-w- c:\windows\system32\drivers\wpsnuio.sys
2009-11-21 12:22:15 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01007_Coinstaller_Critical.Wdf
2009-11-21 12:21:01 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-14 12:37:16 93696 ----a-w- c:\windows\system32\MyDefragScreenSaver.scr
2009-11-14 12:37:14 931328 ----a-w- c:\windows\system32\MyDefragScreenSaver.exe
2009-10-29 05:38:23 667136 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 16:45:04 33792 ----a-w- c:\windows\system32\identprv.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2008-03-06 17:25:40 82704 ----a-w- c:\windows\inf\cyg_ser.sys
2008-03-06 17:25:40 81920 ----a-w- c:\windows\inf\Setup.exe
2008-03-06 17:25:40 77824 ----a-w- c:\windows\inf\CYG_Uninstall.exe
2008-03-06 17:25:40 6704 ----a-w- c:\windows\inf\cyg_wh95.sys
2008-03-06 17:25:40 6112 ----a-w- c:\windows\inf\cyg_cmnt.sys
2008-03-06 17:25:40 5776 ----a-w- c:\windows\inf\cyg_whnt.sys
2008-03-06 17:25:40 51040 ----a-w- c:\windows\inf\cyg_bus.sys
2008-03-06 17:25:40 4016 ----a-w- c:\windows\inf\cyg_cr.sys
2008-03-06 17:25:40 10608 ----a-w- c:\windows\inf\cyg_cm95.sys

============= FINISH: 11:02:19.90 ===============

Attached Files



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#2 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
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  • Gender:Male
  • Local time:08:56 AM

Posted 22 January 2010 - 05:54 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  1. Click on the My Controls link at the top of the page to enter your control panel.
  2. Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.
  3. Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  4. Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.

Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 dyer1018

dyer1018
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  • Local time:07:56 AM

Posted 23 January 2010 - 08:39 AM

Thank you for your help. The issue is persisting, although I thought I'd removed Internet Security 2010 successfully. The symptoms are as follows:

This is a Dell mini 10 netbook running windows xp. Most of the time the netbook will not even boot into windows properly. The windows splash screen, with the progress bar, appears and things seems to be running smoothly. Then the screen will go black and the entire process will freeze. Sometimes it will make it to the login screen, and when you log in the desktop will appear and then the computer will freeze. Those rare times when the desktop appears and the computer is usable, it only lasts for a minute or two before the computer freezes. Highly frustrating.

Booting into safe mode with networking, I find that I cannot access this or any similar websites, although any websites not related to solving the problem works fine (google, espn, etc).

A google search results in any links being redirected to ad sites / false virus scans / etc. I was able to download dds to my desktop and transfer the file to the netbook via usb drive, although I had to run the scan in safe mode. Here are the results and thanks again for the help:


DDS (Ver_09-12-01.01) - NTFSx86 MINIMAL
Run by John Dyer at 8:24:34.35 on Sat 01/23/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.648 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\John Dyer\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig?hl=en&source=iglk
uSearch Page = hxxp://www.live.com
mDefault_Page_URL = hxxp://www.dell.com
mStart Page = hxxp://www.dell.com
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: LocationFinder Class: {bc0e8ad7-13aa-4694-8edd-0246bc47a35f} - c:\program files\skyhook wireless\loki plugin\loki.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [Google Update] "c:\documents and settings\john dyer\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [ETDWare] c:\program files\elantech\ETDCtrl.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [WSED] c:\program files\wsed\WSED.exe
mRun: [<NO NAME>]
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [CapsLKNotify] c:\program files\capslknotify\CapsLKNotify.exe
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [PersistenceThread] c:\windows\system32\PersistenceThread.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igdlogin - igdlogin.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

============= SERVICES / DRIVERS ===============

R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2009-11-21 14248]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-12-11 64288]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-12-2 1181328]
R3 ETD;ELAN PS/2 Port Input Device;c:\windows\system32\drivers\ETD.sys [2009-11-21 93952]
R3 RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RTS5121.sys [2009-11-21 157696]
S0 akfyah;akfyah;c:\windows\system32\drivers\osrnc.sys --> c:\windows\system32\drivers\osrnc.sys [?]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-12-11 333192]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-12-11 28424]
S1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-12-11 360584]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-1-5 9968]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
S2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2009-12-11 285392]
S2 Broadcom GPS Manager;Broadcom GPS Manager;c:\program files\dell\dell location and gps\dell gps card\GpsManager.exe [2009-4-10 180224]
S2 xpssvc;Dell Location Service;c:\program files\dell wireless\dell location and gps utility\xpssvc.exe [2009-11-21 282624]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-11-21 1684736]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2009-11-21 143840]
S3 igd;igd;c:\windows\system32\drivers\igxpmp32.sys [2009-11-21 5097632]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2009-11-21 110080]
S3 OA012Afx;Provides a software interface to control audio effects of OA012 camera.;c:\windows\system32\drivers\OA012Afx.sys [2009-11-21 148056]
S3 OA012Ufd;Creative Camera OA012 Upper Filter Driver;c:\windows\system32\drivers\OA012Ufd.sys [2009-11-21 133472]
S3 OA012Vid;Creative Camera OA012 Function Driver;c:\windows\system32\drivers\OA012Vid.sys [2009-11-21 271328]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 7408]
S3 XPSVCOM;XPSVCOM;c:\windows\system32\drivers\XPSVCOM.sys [2009-11-21 11136]

=============== Created Last 30 ================

2010-01-21 20:39:56 91 ----a-w- C:\Documents
2010-01-16 21:11:47 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-01-16 21:11:37 0 d-----w- c:\program files\SUPERAntiSpyware
2010-01-16 21:11:37 0 d-----w- c:\docume~1\johndy~1\applic~1\SUPERAntiSpyware.com
2010-01-16 21:11:18 0 d-----w- c:\program files\common files\Wise Installation Wizard
2010-01-15 12:06:02 0 d-----w- c:\program files\Yahoo!
2010-01-13 14:36:54 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll
2010-01-11 15:08:06 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-01-10 00:56:29 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-01-10 00:27:52 0 d-----w- c:\docume~1\johndy~1\applic~1\Malwarebytes
2010-01-10 00:18:05 0 ----a-w- c:\windows\system32\16027.exe
2010-01-10 00:02:31 0 d-----w- C:\!KillBox
2010-01-09 23:58:04 0 ----a-w- c:\windows\system32\24523.exe
2010-01-09 23:38:04 0 ----a-w- c:\windows\system32\11619.exe
2010-01-09 23:20:46 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-01-03 23:21:41 4616 ----a-w- c:\windows\cpl07.dat
2010-01-03 23:16:08 0 d-----w- c:\program files\Alk Technologies
2009-12-25 16:20:39 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2009-12-25 16:17:19 0 d-----r- c:\program files\Skype

==================== Find3M ====================

2010-01-23 13:11:15 17920 ----a-w- c:\windows\system32\rpcnetp.exe
2010-01-23 13:11:03 51200 ----a-w- c:\windows\system32\rpcnet.dll
2010-01-23 13:11:03 17920 ----a-w- c:\windows\system32\rpcnetp.dll
2009-12-22 05:21:05 667136 ----a-w- c:\windows\system32\wininet.dll
2009-12-22 05:20:58 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-12-14 13:48:58 969240 ----a-w- c:\windows\system32\lpgun.exe
2009-12-14 13:48:57 895512 ----a-w- c:\windows\system32\igfxcfg.exe
2009-12-14 13:48:57 170520 ----a-w- c:\windows\system32\igfxext.exe
2009-12-14 13:48:57 137752 ----a-w- c:\windows\system32\igfxtray.exe
2009-12-14 13:48:56 354840 ----a-w- c:\windows\system32\hkcmd.exe
2009-12-14 13:48:42 5097632 ----a-w- c:\windows\system32\drivers\igxpmp32.sys
2009-12-14 13:48:41 204800 ----a-w- c:\windows\system32\igfxpph.dll
2009-12-14 13:48:40 307200 ----a-w- c:\windows\system32\igfxdo.dll
2009-12-14 13:48:40 23040 ----a-w- c:\windows\system32\igfxextps.dll
2009-12-14 13:48:33 110080 ----a-w- c:\windows\system32\drivers\IntcHdmi.sys
2009-12-14 13:48:32 319456 ----a-w- c:\windows\system32\difxapi.dll
2009-12-11 13:41:55 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2009-12-11 13:41:54 360584 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2009-12-11 13:41:44 333192 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2009-12-04 12:33:59 51200 ----a-w- c:\windows\system32\rpcnet.exe
2009-12-02 13:19:06 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-11-21 13:44:21 77824 ----a-w- c:\windows\setpwr32.exe
2009-11-21 12:32:03 2154 ----a-w- c:\docume~1\johndy~1\applic~1\install.dat
2009-11-21 12:21:01 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-14 12:37:16 93696 ----a-w- c:\windows\system32\MyDefragScreenSaver.scr
2009-11-14 12:37:14 931328 ----a-w- c:\windows\system32\MyDefragScreenSaver.exe
2009-11-03 00:51:14 9728 ----a-w- c:\windows\system32\wceprv.dll
2008-03-06 17:25:40 82704 ----a-w- c:\windows\inf\cyg_ser.sys
2008-03-06 17:25:40 81920 ----a-w- c:\windows\inf\Setup.exe
2008-03-06 17:25:40 77824 ----a-w- c:\windows\inf\CYG_Uninstall.exe
2008-03-06 17:25:40 6704 ----a-w- c:\windows\inf\cyg_wh95.sys
2008-03-06 17:25:40 6112 ----a-w- c:\windows\inf\cyg_cmnt.sys
2008-03-06 17:25:40 5776 ----a-w- c:\windows\inf\cyg_whnt.sys
2008-03-06 17:25:40 51040 ----a-w- c:\windows\inf\cyg_bus.sys
2008-03-06 17:25:40 4016 ----a-w- c:\windows\inf\cyg_cr.sys
2008-03-06 17:25:40 10608 ----a-w- c:\windows\inf\cyg_cm95.sys

============= FINISH: 8:26:33.95 ===============

Attached Files



#4 etavares

etavares

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Posted 23 January 2010 - 04:38 PM

Hello, dyer1018.
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.

If you want to continue, please follow the steps below. If you have to run these steps in safe mode, that's fine. Please note, you will want to have the recovery console installed with Combofix. If the malware blocks you it from downloading it, do not continue, let me know and I'll provide instructions to get the RC installed on your computer via a flash drive.

Since you are using a flash drive to transfer, please run the following to help prevent malware from escaping to your other computer. It is far from foolproof, but it will prevent malware from automatically running when you plug in your flash drive into your clean computer.







Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.



Step 1

Next, please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.



Step 2

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.



Step 3

Please post the GMER log, the Combofix log and let me know what issues you still have or which ones have been solved after running CF.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#5 dyer1018

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Posted 23 January 2010 - 05:21 PM

Since this is a brand new netbook I feel like the easiest solution would be to reinstall the OS. This may be a silly question, but would I still need to follow the steps above (Combofix + GMER) in this case? Thanks.

#6 etavares

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Posted 23 January 2010 - 07:57 PM

Hello, dyer1018.
You do not need to run any of these programs if you reformat. Please note I said 'reformat' not just 'reinstall' If you reinstall the OS, it will overwrite system files and reinstall the OS, but not wipe the hard drive. I strongly recommend you to reformat before you install.

Here's a good article on how to reformat:
When Should I Format, How Should I Reinstall

Also, to protect yourself against malware and reduce your chance of reinfection in the future, I strongly recommend to have a look at following links (giving some advice and tips):


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#7 extremeboy

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Posted 28 January 2010 - 07:16 PM

Hello.

Since the problem appears to be resolved, this topic is now Closed.
If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.

This applies only to the original topic starter

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




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