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Virus preventing antivirus scans and internet connection


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#1 Medved

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Posted 16 January 2010 - 10:30 AM

Hello everyone, and thanks in advance for the assistance.

I was running AVG 9.0 (free version) when I got a warning message that a virus was detected. I think I clicked on a questionable link while searching for forum posts on college admission essays. It seemed AVG had taken care of it, but then I started to hear weird audio files play in the background and my webbrowser kept taking me to a anti-spyware site. I opened AVG again and all the options had been removed, i.e., the program opened but there was no option to run a scan or update. I then ran Adaware which came up clean. I was able to install Panda Cloud antivirus, but it wouldn't function properly.

I've since restarted my computer but now I have found that even though I detect a wireless connection, IE willnot open any pages. I downloaded Avira Antivirus and the latest update on a separate computer (the one I am using now) and saved it to a thumbdrive. I then tried opening the program on the infected computer. I was able to install it, but cannot open it. I see avcenter.exe running in my task manager, but no window comes up.

I also see iexplore.exe in my task manager but I don't have IE open. I also see GrooveMonitor.exe. Are both of these spyware?

Any suggestions on what I should do from here? I've downloaded Combofix but am waiting to run it until someone can give me some clear advise.

Thank you.

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#2 boopme

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Posted 17 January 2010 - 02:20 PM

Hello I am moving this to Am I infected from Win 2000

If you now have 2 AV's running you need to remove one.

Now run RKill.... Then MBAM and Avirra

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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