My infected computer is running Widows XP.
I want to make sure I have totally removed Internet Security 2010 from my computer. Every time I thought I got it all I found another file. Can someone take a look at the logs for me please? I'll post every bit of info I have; sorry if it's overkill, but I don't know what might help and what isn't important.
I'm not 100% sure how I got this. I downloaded a file from my yahoo group, but as far as I can tell the document I downloaded is clear of infection. Perhaps it downloaded along with the document? In any case, I switched off my wifi as soon as the alerts began popping up and immediately went to a different computer to find out how to get rid of Internet Security 2010. Following the guides I found, I downloaded Malwarebytes to a flashdrive from my uninfected computer and used that to install it to the infected computer. I didn't want to risk going online with the infected computer. I was unable to reboot in safe mode, so I had to do this with windows running in normal mode.
After having to uninstall and reinstall Malwarebytes repeatedly, I was finally able to get it to open and perform a scan (IS2010 was blocking access to it and giving me errors when I tried to run it previously). Malwarebytes found the infection, I told it to fix the problems it found, and then it asked me to reboot, which I did.
Upon reboot my desktop background was still showing the bogus "your computer is infected" message, the desktop shortcut to IS2010 was still there, and after looking though a bunch of files I found that a few of them were not erased. I erased them manually, and located and removed the wallpaper and the desktop shortcut. I then did a search for all files created today and deleted a few prefetch files that came up as Internet Security 2010 files. After struggling with Malwarebytes some more, I got it to open to run two more scans, which came up clean. As of now I'm not seeing any more signs of the infection, however Malwarebytes is still giving me errors 9 times out of 10 when I try to run it and I am still unable to boot my computer in safe mode.
I went online long enough to download HijackThis and got a log (posted below). I also have the Malwarebytes log from the first scan when my computer was fully infected, and a screenshot of the prefretch files I deleted. I can post those too if they will help.
Log:
Scan saved at 6:18:04 AM, on 1/16/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\DRIVERS\o2flash.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\PixArt\PAC7302\Monitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Administrator\My Documents\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://g.msn.com/USSMB/1R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://www.live.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.uhauldealer.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell.comR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dell.comR1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL =
http://g.msn.com/USSMB/1R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://g.msn.com/USSMB/1O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [PAC7302_Monitor] C:\WINDOWS\PixArt\PAC7302\Monitor.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) -
http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cabO16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) -
http://messenger.zone.msn.com/binary/Solit...wn.cab56986.cabO16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) -
http://messenger.zone.msn.com/MessengerGam...1/GAME_UNO1.cabO16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) -
http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cabO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Google Update Service (gupdate1c9bb1e50d18f36) (gupdate1c9bb1e50d18f36) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: O2FLASH - O2Micro International - C:\WINDOWS\system32\DRIVERS\o2flash.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
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