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Sony VIO laptop freezing at desktop


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#1 idiomtangent

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Posted 15 January 2010 - 06:32 PM

My brother is having issues with his Sony VIO laptop.
He is running XP media 2005.
Model number pcg7n2l.

His computer loads to desktop and after about 2 mins the icons appear then it freezes and sometimes goes black then restarts.

This started today.

The Task Manager has 25 processes when opened and increases at a steady rate up to 54
then the computer freezes.

He is not able to open any programs before it freezes and cannot get into safe mode.

Any help is greatly appreciated.

Edited by idiomtangent, 15 January 2010 - 06:39 PM.


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#2 idiomtangent

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Posted 17 January 2010 - 03:47 PM

anyone have any ideas?

#3 hamluis

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Posted 17 January 2010 - 04:21 PM

My guess is that he is infected, but tha's not based on anything other than the fact that processes running seems to increase dramatically and the system crashes.

I don't see where he can do much other than clean install...if he's running MCE 2005, he should have XP install CDs.

There are some tools that might offer some value. No promise, but nothing to lose that I can see.

http://www.avira.com/en/support/support_downloads.html

Scroll down to Avira AntiVir Rescue System and download the .iso file. Then download Active@ ISO Burner - http://www.ntfs.com/iso_burner_free.htm and install same. Use the Active@Iso Burner program to create a bootable CD from the .iso file downloaded previously, following the easy instructions for doing so.

Once the Avira file has been turned into a bootable CD, insert the bootable CD into the CD/DVD tray of the laptop. Enter the BIOS and change the boot options on the laptop so that it will boot from CD/DVD drive first. Save the changes made in the BIOS.

How to access-enter Motherboard BIOS - http://michaelstevenstech.com/bios_manufacturer.htm

System will reboot, the CD will run.

Louis

#4 idiomtangent

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Posted 19 January 2010 - 02:00 AM

if he does this, will he lose everything on his computer?

he can not get on long enough to back anything up

#5 hamluis

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Posted 19 January 2010 - 11:28 AM

Well...I would not expect that, although it's always a possibility.

Since I don't feel that the problem has yet been determined...I can't predict the outcome of any anticipated/projected events.

Louis




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